Marc -Devoteam- Community Champion

Hi Welcome to the community. Is this regarding your own account or the free Confluence instance you had? On the account topic, please read the post from If it's regarding the instance, when is the last time it was used, as free plans have a retention period. The following is from Atlassian's…

Hi @Heather Ronnebeck I looked at the documentation and its very unclear for me, how the setup is working and how permissions are set or need to be set. You could reach out to their support portal and they should be able to give you the correct guidelines. Appfire support P.S. I use the Power BI Connector for Jira form…

Hi @Neeraj_Prabhuram Welcome to the community. You might want to see to integrate On-Call (opsgenie) in your JSM. Here you will be able to create teams and set on-call schedules. In theses schedules you will be able to define who is working when. In you automation you could then set the assignee option to "on-call…

Hi @[deleted] Unfortunate these are set ootb options that can't be adjusted based on the system. Organizations are also project bound and not global. Also they are relate to the request type for a reason, as this is what is visible to a customer ( non-licensed portal user). As the customer settings on a JSM can be changed…

Hi @Helen Kristoffersen No there are no options to extend these actions. You could raise a feature request at Atlassian to have this feature for custom field options as well. Request can be raised on: https://jira.atlassian.com/ 

Hi @Rekha Kumari I don't want to be rude, but you can find most information on the topics by just googling it. This specially on: * Chat options, Slack and MS Teams integration is available ootb * Okta can be used as an IDP * Atlassian Marketplace apps can provide integrations for Intune, Jamf, * API's are available for…

Hi @Keith Murray I know but this is the setup, as the time line view is more for progress and to occasionally add new things. But best practice is to to work from the backlog, as this is where you upcoming work is, based on rank.

Jia has no custom time tracking, the one you are pointing at is time tracking field. Time logged by Jira default ootb Time Tracking shows as follows The tab logged work is visible under within activity is "worklog" and not "timelogs". So check what marketplace app is used with your "IT guy", as it is definitely not the…

Hi @Eamyr Frost No this can't be done without a marketplace app, as you are no able to filter out values from the field "Links" The link field provides the linked issues related to the found issues via JQL statements. If any of the linked issues match the field will still show all linked issues.

Hi @Juan Pais What marketplace app are you using for time tracking, as timelogs section is not an ootb option within Jira I expect this is from an app is this app still licensed?

Hi @Kyle Hendrickson Welcome to the community. You should open a support ticket with Atlassian to see if the user's email has been blacklisted for some reason. Atlassian Support 

Hi @Stijn_Mensink No this can't be done as they are different fields. You could look at the marketplace app extension-for-jira-service-management. This app will allow you to make bundled fields to use different options on different request types.

Hi @Jonathan Smith I think there is an issue on the date notification in the CSV file. What I usually do is, JQL some issues with the required. fields you want to use for a csv import. Export this result, and use a simple editor like notepad, sublime text or other to open the export file. Check the date notation. Adjust…

Hi @Mariem Hamdi Welcome to the community. Please share the details of you automation rule (screenshots of the config). The will help community members in solving your automation rule issue

Hi @Maksim If you are using a free plan you are not eligible for support. This is stated in the terms, you can do a work around. Start a 14 trail and then submit a request. https://support.atlassian.com/contact/# Then switch you plan back to the free plan. See the document on how-to

Hi @Keith Murray Welcome to the community. Hi adding Stories to an Epic need to be done from the story level, as Epic Link or Parent field is on that level. In your backlog, via the view settings option you are able to activate the Epic's panel now you are able to drag and drop a story to an Epic and they will be linked as…

Hi @Dmytro Mayatskiy Welcome to the community. The connection to the Marketplace can be set to disabled in Jira. To see this you would require to be a Jira admin and access the "manage apps" section from the settings menu. There might me the following shown. Or your IT network managers could have blocked the connection on…

Hi @Eamyr Frost Welcome to the community. This is expected behaviour. The issue HR-5 has a linked issue with link type blocking. So the issue HR-5 is listed in the results, showing the column Links, will show all linked issues to HR-5. Even if one or more of the issues doesn't comply to the JQL. If one of the issues does,…

Hi @Juan Pais Seems like changes have been made on the project. This would relate to the permissions scheme or the role you have pon the project. Are you still able to log time on an issue on the project?

How does the permission scheme on the project look like? Look like there might be permission issues.

But I doubt that you are even able to do this on "Free" plans, as they don't allow changing permissions on global level and this is required during the move of a product.

Hi As long you don't have multiple sites and are not on the new UI you should be able to move the products to another org yourself. If you don't have multiple sites but are on the new UI, please reach Atlassian Support so we can move you off the new UI so you can complete the transfer. To check whether you have multiple…

Hi @yoga.pramono If you just start typing the users name in the field? If there are no options, it means that the user is no on the project or you have assigned the agent role to the user, but the user has not been granted a JSM license.

Hi @Luis _Mambo_ Gonzalez Welcome to the community. I don't know which marketplace app you use to incorporate google drive files, but a quick scan over the apps I found, no edit option is available in any of the apps. The only app I found that s able to do this is: team-files-sharepoint-google-drive-for-confluence This is…

Hi @Florian Juen I don't know if you are an org admin, but I think there is a policy in place in Atlassian Administration that has the idle session duration set for all users and all applications to a short period of time. See: understand-authentication-policies 

Hi @Mathieu Delobelle If its not on the roadmap, my gut feeling is that the answer will be: Never :( Atlassian's focus has been fully on Cloud for several years now. Atlassian roadmap

Hi @Maksim Welcome to the community. I can reproduce your issue, I suggest to raise this at Atlassian Support.

Hi @RG The first action ibn your rule does the same action as the action that will not work. So what is the exact issue?

Hi @John Lombardo Currently there is no solution for this. There is an open Bug on this topic at Atlassian, see: JSDCLOUD-11032 

Hi @Stijn_Mensink There are multiple marketplace apps for such an integration, see powerbi . I have used Power BI Connector for Jira, whit multiple clients and they are very with the integration and the data it provides to be used within PowerBI. Still its a choice you would have to make, in relation to costs, security and…