Marc -Devoteam- Community Champion

Hi @Hafiz Anas I agree with @Dave Mathijs Are you using an app to track time and what app?

Hi @Aditya Sardesai As you can read on the marketplace listing and documentation the functionality of the free app is limited. Quote: "Status Time Free app has a rate limiting of 1 request per 10 seconds for Issue Details View and 1 search per 10 seconds for Reporting. If rate limiting is hit, reporting is limited to 10…

Hi @Pauline AWAD If a user in the company is a collaborator on the project, they are able to see the JSM issues and the organization and and request participants on an issue. They are not able to have access to the service project interface (queues, reports, and SLAs) and can’t work on issues (for example, log work or…

Hi @Dev Arslan You would need to be able to trigger the Googl Calender API. API reffence: https://developers.google.com/calendar/api/guides/create-events This might be possible via the "Send Webrequest" action within Jira Automation I don't know if it's possible to send form data or the complete form. The Google API also…

Hi @Oluwatobi Mustapha Welcome to the community. Only Atlassian is able to do so. Please contact Atlassian Support

Hi @Kelly Verhaeghe No this is not possible. ITSM is in my opinion also not time line based but based on KPI on response and resolution to start with. To say it simply SLA's If an incident would lead to a problem you could say this work needs to be planned or might have to be planned depended on specific resources and…

Hi @Florin I do agree what @[deleted] states. Also why don't you integrate Jira and ServiceNow directly as SN spokes are available for Jira integration. See: https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-store-spokes/concept/jira-spoke-v3-0-2.html 

Hi @LeRoi Mines You could look at this post on the community where the same feature has been mentioned. This might help you with the solution you are looking for. Find-added-Request-Participants-by-smart-values 

Hi @AJ McBride Is the permission "Transition Issues" granted to "Service Project Customer - Portal Access"?

How is the transfer done, moving the issue or do you use an app or other action? You can use a simple automation for this, if you use the move action.

Hi @Martin Hirsch How within your setup do you relate issues that are caused by a JSM issue. Can you share an example?

Hi @Marco Martinato Do they also share the same issue type screen scheme and related screen schemes and screens? If not make this os or check if al the fields you use in the automation are available on the create screen of the issue type you are creating via the automation rule. If this is also al correct, are there…

Hi @Leigh McLaren Brierley Do you have Tempo Planner, as this would be a requirement. Tempo Timesheets only has approval options on time written. Tempo has described how to set this up within Tempo Planner, see: Best+Practices+for+Vacation+Planning and Best+Practices+for+Approving+Vacation+Time 

Hi @Marco Martinato No this section can't be modified. There is an open feature request fro this at Atlassian, JSDCLOUD-7998 You can vote for this feature and hope it will be taken into account.

Hi @Sarvesh Choollun The solution you want is not possible as per project there is on email request possible and that is bound to that request. And related to your preferred setup that customers only sent emails to open requests, I don't see the need to have several JSM projects. Have a single queue on a single project…

Hi @Jesper I think you've done some good research there, and managed to find mostly the right stuff, but you have run into problems with it. As hefty chunk of it is out of date. Another is a peculiar quirk that few people mention in the docs. There are five things that can determine if a person can see a page in…

Hi @Stuart Wan I presume all other customers have the same permissions on the JSP project and are able to use the portal. If the above is the correct assumption, It seems to be an issue with a specific user. I suggest to raise an issue with Atlassian Support, they should be able to see the user in the backend of your…

Hi @青木彩乃 For SLA related metrics, the API endpoint is: /rest/servicedeskapi/request/{issueIdOrKey}/sla For creating a request, what a customer usually does via the portal, you need the API end point: /rest/servicedeskapi/request If this is not done via the portal, but directly in the system, you need a different API. The…

Hi @Ravi Chaganti So you need to have a value that separates the issues and that you can specify in the queue filter. You could simply use components or labels for this, or create a custom field where the value can be set.

Hi @Jesper Is you Confluence global permission also enabled for anonymous access, as this is required based on the option you have set? Global Permission setting in Confluence, that should be enabled: "Use Confluence" (I don't) I never use this setup. I always use the second option, to not have my whole Confluence to be…

Hi @Joan Andreu Juan Torrens No this can't be done as it is a user setting, managed by the user. This has been put in place in Cloud, as this was deemed as super annoying on server/DC, as user where not able to not receive this email, as this was globally configured only. The other form of subscriptions a user is able to…

Hi @Tyler Kosaski I check and yes this is the case. I can't tell you why this is different, but for visibility it makes sence, to me at least. You might need to change and adapt on the way of working between clients and testers need to work together I don't see that the field rendering will be changed. You can raise it at…

Hi @Ieva Zdanaviciute You could recreate the searches or otherwise it might be an issue in the index or DB inconsistency. You could then rebuilt the index, if its a DB thing!!! Lets say hope not.

Hi Please check the following settings in the JSM project. Who is able to view articles * Go to Service project settings () > Knowledge base * Select Who can view dropdown * Select one of the options. * Anyone , If you don’t see or can’t select the option Anyone, please ask a Confluence administrator to enable the global…

Hi @Petra Hasler Remove the issue on the Confluence page, via editing the page and remove the link on the Epic issue to the Confluence page in Jira

Hi @Ankit Jain The CCMA is available from version 6.13, this is an LTS version. I do think this would still support Oracle 12c. So if you upgrade to LTS version 6.13, you are able to use the CCMA.

Hi @Neil Fletcher This is a new one for me as well. If this is the case you could report it as a bug. Are the options chosen after the conditional based on options in the form only, or are they coming from linked custom fields? It could that this makes a difference. I have not been able to test this hypothesis of mine, but…

Hi @MigueldeF As @John Funk and @Nikola Perisic mention. This requires Jira Software or a Cloud option. JSM is part of the Atlassian Jira stack the specifically end on ITSM and not on development or agile WoW. There are no apps that will implements agile WoW in JSM, as JSM does not support hierarchal methods and scrum or…

Hi @Antoni Bobiński Welcome to the community. You can make an automation rule for this option.

Depending the amount of issues that the SLA is relating to.