Marc -Devoteam- Community Champion

Hi @Hari Venkadesh I'm not with xray, but you mention you are on Cloud, but the links you are providing is to old archived, deprecated options and its voor on-prem installations of Jira. Please look at the Xray cloud documentation: https://docs.getxray.app/display/XRAYCLOUD/REST+API 

Hi @SAzaruddin.mp Have you read the documentation? What type of project are you trying to create an issue in and are you albe to create an issue while in Jira in that project?

Hi @[deleted] No you can't you can get the items maybe by creating an automaton rule that executes a webrequest to get the options and then you will need to create another webrequest to the JIra API store the options, then you will be able to use them in JIra. But the options ned to be stored in Jira to be used.

Hi @Robin Stemmers @Leo Prakash_Alvanium_ explained it well.

Hi @Danylo Borodai Can you clarify a bit more? A Transition screen is used within a WF transition, do you need to add a field on this screen. Can you share screenshots of your requirement?

HI @Robin Stemmers To confirm your scenario, are you trying to take that text value to: * set to an existing value in a select list field, based on the text * potentially add a new value to a select list field Neither one of these can be done with built-in automation rule features. Setting the select list field requires…

Hi @Martin Janeček There is a non-automation solution to this: filter subscriptions. For that, you create a shared filter, and anyone can subscribe to get an email on their desired frequency. Please look here to learn about that method: https://support.atlassian.com/jira-software-cloud/docs/manage-filters/ 

Hi @Ramesh S I doubt if this is possible. But also why, the Sprint field retains all the old sprints an issues was in, so this information is already visible. The Sprint Report will also provide all information on issues not completed in the sprint.

HI @Lorie Whitaker Issue Links have a linear connection to the set linked issue. This can be inward or outward. the link between issues is always bi-directional With issues in Epic there is a Parent/Child relation, based on the Parent field in Jira (Cloud) or Epic Link (Data Center) This article you provide guidance on the…

HI @Ramu What are you trying to achieve here? You talk about Epic and child Epics Epics have children, these are Stories, Tasks, etc... Can you share screenshots of the hierarchy and what you exactly wang to query?

Hi @Jussi Soro Welcome to the community. Track back your JQL. * Does the time line work with the filter being: project = com order by rank asc * Does the time line work with the filter being: project = com and issuetype = Story AND parentEpic IN (COM-946) order by rank asc * Does the time line work with the filter being:…

What is the error or message you are receiving? Do basre in mind, It can only create issues in Jira Software projects. Docu: Jira-and-Figma 

Hi @joachim ramberg I checked, and indeed, i can a JPD projects in a plan as well. And setting dependencies on JPD issues to JSW project issues and looking at the dependency map, I don't get the option "group by idea" Might it be a CF or a Label. I can't seem to reproduce it on my side.

Hi @Igor Liscio Double check the global permissions for Sharing Dashboard and Filters. The problem is with that permission, check all user and groups that are set and are the users in those groups.

Hi @Joaquim Moraes Welcome. Check the screens that are used in relation to the issue type you are trying to set the story point value. Check the field Story points and see if it's present to the screen that is used on the issue type you are creating or editing. Or use the field helper, see this…

Hi @SAzaruddin.mp It might be that you don't have been granted the create issue permission in the Jira project. Please check with the project or Jira admin.

Hi @Aaron Spero Unfortunately no, this is not a configurable option. It to show all issues related to the customer, also the ones other users might have shared with the user.

Hi @Luka Popovic Is the space linked to the JSM project and have JSM customers been granted permissions on the space? See: give-access-to-unlicensed-users-from-jira-service-management But there is a limitation. Guest permissions overwrite JSM Access permissions. "Guest limitations override JSM unlicensed access It is…

Hi @Igor Titov As this app is from Atlassian, contact Atlassian Support on this issue.

Hi @BOURI Marouane The initial install has probably been Jira Software instead of JSM, this is why you see this. I would handle with care, to backup everything first, before uninstalling. But you can also leave it, it will not cause any harm.

Hi @joachim ramberg JPD projects can't be included in the plans feature of Jira JPD helps with Discovery of problems for instance whereas Advanced roadmap as a feature of Jira Software focuses on the Delivery side of projects.

Hi @Tomasz Płachecki Is best to ask the app development related topics in the development community https://community.developer.atlassian.com/ 

Hi @rm_ya reddy How did you assignee issue to a group? Do you use a custom group picker field for this? Notification only happen if the assignee field is set, or you can create an automation to sent out emails to the users in the group.

Hi @Kim Kees Welcome to the community. If you move issues from one project to another project all information related to the issue will move as well. Just for concept, boards are based on filters and columns that represent issues in a certain workflows status or statuses.

What information from the objects do you want to link?

Hi @Tori Hermione Baker Other ITSM related applications, work in the same method. Hod did you setup you SD. Did you provide your customers with a portal, serve the request options categorised, using forms, use assets to store client information and use that information. Any other ITSM tool will not just work with customers…

HI @Fabien LEBAILLY As @Lisa Forstberg did great research and maybe the app vendor/developer might have a solution. The question you are raisin is BI related question. To accomplish this level of detail, you could look at eazyBI or an app that can transfer date outside Jira to Tableau, PowerBI, etc... Jira is not a BI…

Hi @Tori Hermione Baker Are you using team managed or company managed JSM projects. As team managed projects are as containers, no multi filter JQL can show information. If you do use company managed projects, there are other challenges. - Are all agents able to work in every JSM project? - Are all projects using the same…

Hi @Nagel, Nico (external) You do need a Confluence subscription, if you want to use the support KB article. This can only work with a Jira/Confluence combination, not with just Jira and not on a free tier instance. @Joe Pitt offers a simple solution just in Jira, but if you want more, based on that article aquire…

HI @[deleted] You can create multiple ELSE options, if/else is not bound to 2 actions. But if you want to use branches, be aware they run in parallel, and use the JQL option, Start the JQL with key = {{triggerissue.key}} But best practice is IF/ELSE