Marc -Devoteam- Community Champion

Hi @Anhar Dwi Kurniawan What is the error you are getting and what API call is sent to Jira? If you sent the API call, e.g. from postman or terminal or other, what is the message?

Hi @Sherry Nightingale Add conditions, like; - only in project - type of issue - reporter equals - creator equals - other differentiations that are set in the created issue from the automation in confluence, labels, components, custom field values, etc... Choose the ones that apply.

Hi @Berik Irgebayev There is no connection to prod, but you have to assignee the orgs in the sandbonx again to the JSM project in the sandbox. The orgs are there, but not usable on a project. Check the possibilities, copy-jira-service-management-customers-and-organizations 

Hi @Mohit Jain You need to create the issue outside the branch and then branch on most recent created issues and transition it. You can't create an issue in a branch an transition it, as you branch is set to the current issues and that is the issue that triggered the rule

Hi @Prem Mariappan Only to spaces that where created in the free tier. In the standard tier permissions where up for adjusting in free tier they are not. I could remember that this doesn't get retained backwards, I'm not 100% sure.

Hi @Anhar Dwi Kurniawan Are you org or site admin can you impersonate yourself as the user? Are you then able to access the project? Is it a team managed or company managed project in Jira? It might by that if its a team managed project DefectDojo can't handle this.

Hi @Anhar Dwi Kurniawan Welcome to the community. Does the account you want use to get information form Jira exist in Jira and does it have permissions. You need to also connect via this user and create a token for this user, the token is used as access key (password)

Hi @Lior So you need to setup SSO in both Jira instances Here is the documentation for SSO setup, configure-saml-single-sign-on-with-an-identity-provider or configure-saml-single-sign-on-with-ad-fs 

Hi @Jill Fitzgerald Welcome to the community. After the issue creation, add a branch in your automation based on most recent created issues and then edit the summary field. To append the information set the summary as follows {{issues.summary}} - {{issues.sprint}}

Hi @Achim Schupeta That would be the creator 

Hi @Mohit Jain Can you provide your automation details. This wil help members of the community to understand your rule and see the possible flaw and can suggest a solution

Hi @Vipin Kumar This can't be done with a JQL query. Automation could help out with this. Look into the following; jira-smart-values-date-and-time Aslo there are multiple previous community post around this topic, see: How-do-I-calculate-the-duration-in-days-hours-minutes-between What have you tried so far, this community…

Hi @Alonzo Kennedy @Alonzo Kennedy You will need to create reference attributes on your objects. References are needed ti link information from one object to another object.

Hi @Sherry Nightingale Correct, as the add watchers option for Jira issues only exists in automation on Jira.

Hi @Mahanth Prudhvi P That is correct this can't be done with a post function from sub-tasks to parent. This would require an app like; JMWE, JWT, JSU or use automation.

Hi @Ashley Stephens Welcome to the community. So the user is not inactive in Jira, you can adjust the filter on the board to not show issues assigned to these individuals

Hi @Matt Hudson Are their multiple teams in the plan, do they have different people set and different capacity? is the team field used on the issues? Also check the documentation around capacity planning; manage-capacity-in-advanced-roadmaps 

Hi @Andras M I suggest to reach out to Adaptavist the developer if this is possible. In the SaaS the plugins are stored in a location, that location is accessed as you already know.

Hi @Mahanth Prudhvi P Can you show what you have setup an tried within automation, also the audit log. Share the screenshot of your automation and detaisl of the actions?

Hi @Sherry Nightingale The add watchers in Confluence automation, you can add or remove watchers from pages or blog post. I think the only solution is to create in Jira that check on issues created in the project and add the watchers.

Hi @Lucy Jennings You can contact Tempo support or check/raise a tempo idea on their idea portal https://ideas.tempo.io/ 

HI @Hadassa This can be used on other transitions in a workflow, but not on create If an issue is not in the system, it can't have a link to another issues, because it doesn't exist yet. This validator can be used on issues that exist and might have a link to another issue. You can only validate on issue creation if fields…

HI @Gal Fatal That seems as an issue on your instance. Raise a support issue at Atlassian Support

Hi @Steve Hooczko Atlassian introduced a new importer. I have seen loads of complaints about it. You should see a link on the external import option, that says: "switch to the old experience" Then you will have the old importer, that should work perfectly

Hi @Hadassa As I explained, this can't be done in any way. It's the same as, example; I only want to park my car if the garage has cameras on each parking space, if I'm in front of the gate how can I validate? I would first need to be in the garage, to validate.

Hi @Lucy Jennings Your requirement is not feasible, as the issues live in different projects and these projects are used by the representative teams. A solution is to have a separate project where the non-billable issues reside. Then, as I remember correctly, you are able to exclude this project for booking billable time.

Hi @Steve Hooczko You would need to create the field via the GUI or the API. If you want to use it on screens associate it with the correct screens. If you want the current issues in the project to have data in this field, export all issues via csv, you require the summary and issue key. In the csv, you only need the issue…

Hi @Hadassa You can't. On issue creation there is no way to validate on existing other Jira information, as the issue doesn't exist yet.

Hi @Berik Irgebayev You need to associate them with the correct JSM project. Go to the JSM project and add the origanizations, you want to relate to the project, at least this worked from me

Hi @Gurinder Summan Can you share screenshots and how your configuration is setup. This will provide more context to members of the comunity.