Marc -Devoteam- Community Champion

Hi @Paige Porter Welcome to the community. You need to go to your personal user profile and change the settings. There should be an option Notifications or Projects and Issues, there you can set your personal prefferences.

Hi @Pablo Albani Currently there's no API to get the list of only "Active Users", only all users. However there's a Suggestion raised which you can upvote, see JRACLOUD-72130

Hi @Corey Only Jira admins or higher level admin can create or adjust custom fields on company managed projects. Project admins don't have these powers and can't be granted them. See documentation on custom fields: configure-issue-custom-fields

Hi @Muskaan Gandhi Can you try an incognito window in Chrome? And as other option, do you have extensions active in Chrome, disable them and check

Hi @Simon Kolivand On the import, what is set as the separator? Check this in the old import experience by selecting the advanced option.

Hi @Kevin Doyle {{request.key}} {{request.summary}} are not variables that can be used. only the following can be used: ${issue.key} ${issue.summary} Or if you want to specify a request you can use: ${request.url}

Hi @Simon Kolivand What is you separator in the CSV, is this a comma(') or different. This separator can be provided on the import (old way). I'm getting to this solution based on your feedback that all details are placed in a single field.

Hi @Kevin Doyle What if you remove the quotes ("") It could be that the mail provider transforms this in a way. The variables are set correctly set ${issue.key} ${issue.summary}

Hi @Muskaan Gandhi Clear your cache and cookies. Are you using the latest version of Chrome?

Please accept my answer as a solution. This will help other community member trying to solve the same.

Hi @Kevin Doyle Welcome to the community. Are you using the default notification on the project for this or an automation rule? Can you please share screenshots of your config?

Hi @Shane Piepkorn Is this regarding this app; https://marketplace.atlassian.com/apps/1233038/agility-poker-planning?tab=support&hosting=cloud If so contact the app developer, as this looks like a flaw in the app.

Hi @Chip Hassell But this is not Atlassian Support, but the community where users of the tools support each other voluntarily. Atlassian Support can be reached via: https://support.atlassian.com/contact/#/ You can also check this community post regarding the same issue:…

Hi @Marcel Valeriano When you're cloning the issue in Automation, you should set the "Linked Issues" field in order to create the link between the issues.

Hi paritosh.verma@envestnet.com Welcome to the community. As this is functionality is based on a 3rd party app, I have used the app. They process the data based on the connector you setup. Depending the amount of data and the options selected you are pulling in the connector the load could be lengthy. So you can adjust…

Hi @Muhammad Ali Khan Contact your IT department on this. This is not related to the application. If its running on IP and port number, it should be available anywhere, if user devices can't reach this, its an internal network issue.

Hi @julia_gracia Best is to contact Atlassian Support in this case to see what is going on. Only other option is create a new token and use a simple text editor to make sure no spaces and or enters are specified.

Hi @Chip Hassell Contact the support of the app vendor. This is related to their app, it might be know issue on their end. This is not functionality in ootb Jira. The community, mostly, can't help in app specific cases.

Hi @Kai Bräunig Database option currently have no versioning like pages. See CONFCLOUD-78640 

Hi @Michel Feddema You could try tel://<number> On my side this works, on a mac it wants to use facetime. Or you would need an HTML macro app, see options; html+macro I got this on documentation from a marketplace app. "tel: format is not fully supported. The '+' for international calling does not work. A number only works…

Hi @Rudy Holtkamp You could add an add comment option in each automation rule with the smart value {{rule:name}}. This would provide a comment on the issue which rule has been ran at the moment in time.

Hi @Rudy Holtkamp Each issue has an automation section in the issue details section on the right. In this section you can use the refresh option to see the last 5 automation rules that have been activated on actions in the current issue.

Hi @Sadiq Mammadzada Welcome to the community. Do you have an active account on the instance your are referencing in this post? Or is this instance a free tier and not been accessed in a while, then its most likely set to inactive by Atlassian, due to their policy or already removed.

Hi @kponnus1 On copy from production to sandbox there is a beta option form cloning multiple projects projects. See documentation, what-data-is-copied-to-sandboxes in the section Copy specific spaces or projects.

Hi @Mikail Cevik Welcome to the community. The Request Language field shows the language that the customer is using in the customer portal. This only works if the languages set in the project are visible to customers and up to date. They can select any language on their profile, but it will only show on the Request…

Hi @Edgar Hernandez No this is not an option as it is a SaaS product, not an on-prem installed application. Its internet facing only. You can make a csv file an import that later. See import-data-to-a-software-project-using-a-csv-file 

Hi @Natalie Keane Read the apps documentation on how to use the app. But as I read the documentation global permissions need to be set, see https://jxl.app/docs/guide/permissions/#global-permissions This has to be done by your admin You need to address your admin that approving an app is in most cases not sufficient that…

Hiu @Victor M Valencia Mejia As a user admin you are not able to manage permissions on a project if you are not grated the project admin permissions Jira, Product, Site or Org admins can always grant themselves permissions

Hi @Rebecca Lewis More people have noticed this and mentioned it on the community. It seems Atlassian is trying this on certain instances, some instances have it temporarily. There is nothing now if this will be implemented for now.

HI @Daniel Schillig Check this KB article; fix-gadget-titles-showing-as-__msg_gadget-in-jira-data-center