Marc -Devoteam- Community Champion

There is no requirement set based on a from in the request of @Lance Li And Yes, I have done this for a client on DC and this gets respected if you link the paragraph field in a form to the description field.

Hi @John Funk No just the notification based on "Customer Invited", the rest can be left active. And to prevent redirection to the portal adjust the ootb template to remove the links to view the issue. Or disable all and setup automation to sent mail based on specific requirements.

Hi @John Funk No they can raise an issue, they have no need to register themselves up-front, only if they will want to see their issue via the portal. "They can still finish creating an account in the portal to track the request, but it's not necessary." Disable the Customer Invited email to not bother the customer on the…

Hi @John Funk What I described is only an option in DC, in Cloud this can't be done. And Yes this is linked to a request type, so if this requirement is there related to a Request Type, the Issue Type has to be unique. Other option is as you already described, in Cloud this is the only option.

Hi @Stacey E. Kimmel-Smith The VA is an option to have user based on using the search field to guide them to a solution or to the correct request type on a portal. You can't set fields in the VA actions to be filled.

Hi @Vijay Dadi You have 2 options. * Export All * Export a single rule (viewing the Automation rules list, select the "..." and export the rule.

Hi @MEHMET KUBILAY YILMAM Welcome to the community. Contact Microsoft on this. If you setup different email in Jira, this doesn't prevent Jira to sent it out. What is the setup you made, exactly?

Hi @Lance Li Within DC you have the System Fields section. There you will fond the description field, you can create different contexts for the description field based on issue type and project. See, managing-system-fields 

Hi @Mahdi CHIHAB Unfortunate on a standard plan of Atlassian, this is not an option. If your company would upgrade to a premium plan then you will have this opportunity. See, create-and-manage-help-centers 

Hi @Dominik Černý Try the login free option in a JSM project. introducing-the-login-free-portal-for-jira-service-desk-cloud 

Hi @Syed Wahab Hussain No. You will have to pay for the user if you grant them access to your instances. On Confluence you can have non charged users, based on the Confluence Guest users in Jira there is no option

Hi @TRẦN THỊ KIM THOA - ITC - CTO Office - IT Project Management Executive Welcome to the community. No this is not possible, a issue type screen scheme can have multiple screen schemes, one per issue type specified in the the Issue Type Scheme. Related each screen scheme can have a maximum of three screens, for actions…

Hi @Jayson2 Contreras The plusBusinessaction is to add and the store the information , then you can compare. Suggestion: * In the condition user {{now.diff(issue.created).days}} and compare agains the number of days. Like, is bigger/smaller then 9 * Create 4 variables, 1 for each compare action. Create the variables based…

Hi @Juergen Koeck If you add a log action after creating the variable and log the content of the variable. is this a correct project Key, I suspect so by your mention. But I think the issues is this text and the project option in the clone and create acton need an value, as the project field is not text. By using these…

Hi @Jason Chayer Ah, new GUI issues. This transition is now being placed under the actions button, next to the status button.

Hi @Nadir Jabbarli I don't have that query and if none one does, you need to figure it out. Here you can find the DB schemas, based on version, find the right schema and tables you need to get data from. database-schema Still this is bad practice as if you make a mistake and break something your Jira is down with a broken…

Hi @Filippo Balducci In the settings of your plan the dats used should be seen, as you can use any date field in the system in you plan. I suspect at least Due Date and another and still it can be Planned start. For your knowledge a Plan takes issues in based on project, board or filter. These are the same issues in you…

Hi @DeGlobalDoc Welcome to the community. Contact Atlassian Support in this case, as this seems an issue on your instance. It's related to this, CONFCLOUD-77222 

Hi @bvf1kor You can't. The API has no option for showing content.

Hi NadiaV This is not an option, it only logs changes.

Hi No there are no courses. You can find info here, virtual-service-agent-101 

Hi Gavin, Then you will need Guard. Do take in mind when claiming an account, any user using Trello, or has access to another Atlassian instance, based on your domain, will become a user in guard and you will need to pay for these users.

Gavin McMenemy No, but then you will need an app from the marketplace, that enables you to use SSO. Otherwise Guard is your only option, if you don't want to use an app.

Hi Filippo Balducci These lines appear based on dates set on the issues, clear the date fields. The Time Line option on a project is based on dates set on issues.

Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

So you have a transition in place. Now create an automation rule that when this transition is executed sent an email. This transition can only be execute on opening the issue, not on the board. This because board columns are based on statuses and you are not changing a status.

No API can't do this as well. You need to specify the project key or project name where the clone needs to end up. This doesn't matter if you use automation or API You can't use a dynamic project key. You could make a lookup table in your automation and based on the id from the table you will have a value (set these values…

Hi @Sohail Manik By default the reporter is the customer, if the issue has been raised by the customer on the portal. A customer can't transition an issue on the portal, unless you have set this in the workflow. If the reporter is an Agent, then restrict it in the workflow as mentioned by @Tansu Akdeniz 

Hi @nad This is not stored in the DB, but in a log. See this article viewing-user-sessions 

Hi @Séverine DEL GATTO Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. screen images that show your entire rule. 2. screen images showing the details of the step(s) that aren't generating the result you expect. 3.screen images showing the Audit Log details for the rule…