Marc -Devoteam- Community Champion

Hi @Alexander Furtner Welcome to the community. Do you use apps in Confluence? Is the content based in the macro from an app? Is there and app that the trail has expired or payment not made? This could be a reason as well

Hi @Jan Frischmuth As they are not on the late4st Edge version and are forced to use Edge, there is not much you can do. If you would raise a support issue, the 1st thing would be to update to the latest Edge version. Can the customer clear cache and cookies in the browser and log out and log in again. Also as it's no in…

Hi @John Izquierdo It always includes the issues and yes you can only decide on attachments. Of course after the copy you can bulk all issues on the copied project and delete them

Hi @mbeltramo Screenshot of the full sidebar of the project settings and the email settings under channels and self service option

Hi @Davide Bortolotti (Jira Admin) It works on my end, but as I mentioned this way is not a sound way. it's better to use the condition: previous status You can specify the exact status when using this condition, not a status category

Hi @Frederik Strøm Friborg If you use and IF/ELSE an action is mandatory, you can't use and IF/ELSE without having an action outside the IF/ELSE

Hi @Veronica Liu As @Mohanraj Thangamuthu mentions there is a feature request fro this. You can set a work around. Create a new custom field of the type Text Field (read only). In an automation on issue creation, have an action that will edit this field. For this field use a smart value. Example:…

Hi @khushboo_puri Can you share the configuration of the board? This based on your answer to the great suggestion from @Trudy P Claspill As is it still seems that the status is not mapped to a correct column on the board, as you mention "unmapped"

Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Chisato Saito Yes, they are based on project permissions, how are you help centers configured? What do customers do to end up at the same help center by default?

Can you show configuration of your project?

Hi @Anna Zdzioch It seems there is a misconfiguration in your smart value. The Id characters part should be in the smart value clause. Can you try this. {{issue.customfield_10067.match("\\d{2}-\\d{3}")}}

Hi @Kristie Riojas The confetti and split buttons. Awesome!!!

Hi @mbeltramo The incoming mail setting is under "Sistema"

Hi @mbeltramo This setting is under the cog wheel, this requires to have Jira Administration permissions or higher. If you can see this option, contact your Jira Admin

Hi @radhika This is not possible. A tip that I can offer is to regular export all your automation rules via the Global Automation option in the System settings. Then you can import the rule again from the export you have made.

Hi @Simon Zunic You could create an automation rule based upon a manual trigger. Then add an email action where in the body you specify the smart value, {{issue.comments}} to pull all comments from that issue.

Hi @mbeltramo Are you using a JSM or Jira project? In JSM, check the email settings on the project. In Jira project, this is by incoming mail handlers, this is set in the global settings in Jira.

Hi @Dominik Kaźmierski Any rule action on the project can have in the config an action to set this, it's best to check all rules. No global rules or rules active in the legacy automation section?

Hi @Chisato Saito To have multiple help centers, you need to have a paid Premium or Enterprise plan. https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/ Free and Standard plans don't support multiple help centers, you will only have 1 single help center If both JSM project can…

Hi @Petar Marković Contact Draw.io support on this link. It could be that your anti-virus is the culprit, I have seen this before.

Hi @Intuitive Code AI Welcome to the community. All information can be found here; atlassian-support-offerings URL for support is; https://support.atlassian.com/contact/#/ 

Hi @Martin Cleaver If there is no app on the marketplace, no-one has seen value in this. You could create it yourself and market it on the marketplace.

No, this should be in your configuration. Documentation on this topic, https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html 

Hi @Davide Bortolotti (Jira Admin) As i mentioned, the id for "Done" statuses (green) is 3, not 1. So in your condition it should be equal to value 3 But as I mentioned, this is waiting for errors, it's better to use the condition: previous status

Hi @gruposwa Não, isso se baseia no maior nível de usuário. Portanto, se o seu Jira tiver 100 licenças e o JSM tiver 50 licenças, você paga por 100 licenças

Hi @Marian Kohn 405 means Not Allowed. The documentation you sent is based upon Jira server or data center. Your tags on this question specify you are using Cloud. Check the documentation from Atlassian to integrate Checkmk, integrate-with-checkmk 

Hi @Dominik Kaźmierski Are there any automation rules active, that might trigger this action. The point @Jack Brickey makes is also something to check. What does your permission scheme look like? On the attachment create permission, is the option Service Project Customer - Portal Access provided. This is required for non…

Hi @Verena Gisler This feature is for new fonts and font size, it relates to both topics.

Hi @Aaron Pavez _ServiceRocket_ There is no LTS for every version, LTS versions are based upon receiving security updates and some bug/features updates, but not all new ones, then you would need to keep up to date to the last version Latest LTS for Confluence is 9.2.0, if there is a patch the version will be 9.2.1. This is…