Marc -Devoteam- Community Champion

Hi @Oleg Mastriukov So you are admin on Confluence but not on the Cloud instance in total. Reach out to your org admin, or I you don't know this person or persons, reach out to the IT department of the company the instance belongs to. Here on the portal we can't grant access to instances. This is a public community forum…

Hi @Steve Harris Tickets on that platform can only be voted or watched or you could leave a comment. Atlassian decides the roadmap on tacking these issues into account or not, there is not defined timeline for this. There is no option to escalate this nor to speed this up. Ticket is deemed as a bug, but a minor one, so I…

Hi @QueenMary Bastin There are issue in relation to automation and other topics in the Atlassian Cloud, see Atlassian Status

Hi @sreenath c A JSM instance or portal might be hosted by Cisco. Then contact Cisco IT. The application JSM is made by Atlassian, but this is an application used by many companies and is an ITSM tool, Atlassian is not managing certmetrics

Hi @sreenath c Contact Cisco on this, you are now posting on an Atlassian Community forum. This forum has no relations to Cisco.

Then contact Certmetrics directly. Also you are on an Atlassian Community forum, this has no relation with Cisco. Or contact Cisco support in relation to certifications, As they might have blocked changing names on their Certmetrics portal.

Hi @sreenath c Reach out to their support, https://support.google.com/cloud-certification/gethelp 

HI @Julie Pihl Rasmussen Are you using a bookmark to access this board, if so, brwose to the main URL of Jira nad then go to your project and board. Otherwise check to clear browser cookies and cached, try an incognito window or other browser. This as your team can still see the board and you don't it seems like a browser…

HI @Utsav Kothari Ootb Jira gadget can't present filter results sorted by date. You could try to use Rovo Studio and built an app to achieve this, otherwise you will be in need of 3rd party marketplace options.

Hi @DIDA KHARISMA AKBAR Adding to the remarks from @Germán Morales If you want to use AI, in relation to all connections between the apps and external MCSP or connections, you will need to add the following to: * www.teamworkgraph.com * teamworkgraph.com * www.teamworkgraph.ai * teamworkgraph.ai *…

Hi @Mudasir Munawar Welcome to the community. Adding a related question to a post that is more than 6 months old is considered "necroposting" and is discouraged per the Community Guidelines. I recommend that you start a new Question by clicking on the +Ask a question button at the top of the Forums screen. Describe your…

Hi @Muhammad Sherif Welcome to the community. If you are referring to your Jira subscription that has become deactivated due to inactivity, with the timeframe you specified your data might already been permanently deleted by Atlassian and they can no longer retrieve it. See this article on this topic that you may find…

Hi @Said Bennaceur See Atlassian community champions 

Hi @Benoit Lubek Contact Atlassian Support for this, as there is no option to disable marketing popups in your instance by yourself.

Hi @Yii-Jen Deng Is the the instance, so Confluence itself, as you can't access thus or a user account that has been removed? If this is the complete app Confluence, then I'm pretty sure if it was deactivated in May and we are now in Jly the instance is probably trashed. As I suspect this was a "Free" instance. To be sure…

Hiv @Sebastian Somi The answer on the linked community post you shared is still valid. "Such a concept would have to be done outside of JSM. You would have to use a different incoming email handler and then forward any emails that were post processed to JSM. You might consider using an ad on email handler such as JETI or…

Hi @sindu vanama If you are asked this, you have setup @FA once, did you switch phones? marc.koppelaar@leaseplan.comhttps://support.atlassian.com/jira/kb/how-to-recover-or-reset-2fa-authentication-in-jira/ 

HI @Abilash As they are in the role or they granted an Agent license to use JSM, via admin.atlassian.com?

Hi Do the users you add , have the correct permissions?

HI @Nathan Vinicius Vital Santos Use Data Manager for this, on Cloud there is no native external import. Or look at 3rd party solution on the marketplace

Hi @Abilash Are you yourself the new user? And have you made changes in your account profile to not receive updates on your own actions?

Hi @Alla Tadevosyan Check the configuration of the board. Is the backlog option still enabled and the status mapped to the backlog, for company managed space, or is the status mapped to the backlog on Team managed space?

Hi @Dave Jones Welcome to the community. As the message suggest try to save your made changes again. If this keep failing, you will need to raise an issue with Atlassian Support , you will need to be in an admin role in your Atlassian in stance (project admin is not counted in this case)

Hi @Adrian Cuadrado Chavarria To report an issue, you need to have a paid subscription and you need to be in an admin role in the instance (project admin does not count in this case) So if you are not an admin, ask one of your instance admin to raise the issue for you and share it with you.

Hi @Kobus Please provide the steps you are taking and related screenshots, also how is your csv build (as this needs mandatory items) And what are the errors you receive. https://support.atlassian.com/jira-software-cloud/docs/import-data-to-a-software-project-using-a-csv-file/ 

Hi @Steven Murdoch Based on the error you receive this is likely related to your instance. Provide this information to Atlassian. Please raise an issue with Atlassian Support Note: you will need to be in admin role in your Atlassian environment, to raise a ticket

Hi @Area Sistemi Welcome to the community. See this Atlassian KB, this will provide you with all details an necessary links to Microsoft documentation. user-gets-an-error-jira-cloud-atlassian-needs-permission-to-access-resources-in-your-organisation-when-setting-an-office-365-account-as-an-incoming-mail-server But you in…

Hi @Dileep Moguluru Adding a related question to a post that is more than 6 months old is considered "necroposting" and is discouraged per the Community Guidelines. I recommend that you start a new Question by clicking on the +Ask a question button at the top of the Forums screen. Describe your complete scenario. If this…

Hi @Yshmael Ammonraheem Welcome to the community. Within Atlassian you can't create Zephyr API keys, this needs to be done on the Zephyr end. Google is you better friend in here; https://docs.zephyr-cloud.io/features/automation#creating-an-api-token You see, don't take an AI answer as the truth!

Hi @mobile-team_onemount_com You will have to create an Atlassian Support request for this. (you need to be an admin on your instance to create a ticket, otherwise ask one of your admins to raise it) This is a public community forum for users of Atlassian product to help each other, but we can't access instances.