Marc -Devoteam- Community Champion

Hi @Tzeni Zoupani Crate a custom cascading field in Jira, via the API you can update the field options. api option: api-group-issue-custom-field-options based on a file you could, make the call to the API, like a runner in postman

HI @Mackowiak, Guillaume Welcome to the community. Check this KB article, importing-attachments-into-jira-cloud-using-csv-external-system-importer 

Hi @LaBulle22 This is not possible in Cloud as there is not access to logging or the DB. You will need to structurally dismantle your complex JQL in parts and find the slow part. jql-optimization-recommendations 

Hi @Charlotte Reynolds But when a form is submitted, this is a action time based and this will not edit other submitted forms. If form fields are linked to custom field, the custom fields will change value but a form is not being changed.

That means that the issue that trigger the rule is not adhering to condition and the rule stops, Then the result is that no action is taken, only if the condition is met the rule will continue past the condition.

Hi @Charlotte Reynolds The situation you present is correct. the other form used by the Agent is not the from the customer is editing and therefore will not be updated. How is the customer input placed in the Agent from, using an automation or else?

Hi @dipti.parande Welcome to the community. Contact the developer of the app on their support on portal as it relates to the apps functionality. As you mention you can use 2 variants, but not 3, so probable this is not an option in the 3rd party app and as the function is with the 3rd party app, it's not something that…

Hi @Christine de Thibault Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Christine de Thibault Rich Filters is a 3rd part app from the Atlassian Marketplace Open the marketplace and search for Rich Filter All information on pricing an documentation can be found there. 3rd party apps are licensed towards the number of users in your product, the highest tier used.

Hi @Chinnu Nanii Does the JQL stated in the automation work on searching in Jira, I expect not as cf[10010] = will not work. As field with ID 10010 ootb is the field Request Type, The JQL should be: project = ODEV and "Request Type" = "Modify a Standard Change Template"

HI @Conrad Mohr This is not visible and can't be made visible as this would violate the GDPR policy. You can edit the mobile app policy and specify which users are allowed to use the mobile app.

Hi @Mallikarjuna Please show configuration details on the following: * Filter details and it's permissions (public filter) * Board configuration * Workflow configuration

Hi @Caroline Orban then have you Confluence or other admin of a Jira product raise an issue at Atlassian Support, But to me it seems to be a browser issue, as you colleagues don't have the problem.

Hi @Dimitrios Kouroumichakis Use the https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-project/#api-project-projectidorkey-form-get to get the UUID of the field SAP * {{issue.forms.<UUID checkbox field>.Sap}} * ist gleich * value of the option SAP (seen int the API call as well) Example:

Hi @Sharon Whitford What is the 3rd party app that is used for checklists, as this is not ootb functionality

Hi @Chinnu Nanii The JQL used in the condition seems faulty or the setup of the condition in the automation rule is incorrect. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your…

Hi @Aida Welcome to the community. See, https://support.atlassian.com/jira-service-management-cloud/docs/why-change-the-customer-portal-default-language-to-match-the-customers/ 

Hi @Stephanie Donnelly Look if the rules are really necessary. Why use automations to sent you as a team an email on update. As Agents your work is in the system, create a queue where updates issues are show in a certain period or by creating a filter and show the results of the filter on a dashboard.

Hi @Seenivasan K The field Story points is on the edit or view screen this is why this is showing, check the screens used for the sub-task issue type and remove the field from the appropriate screens

Hi @Yatish Madhav Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Caroline Orban Did you clear the browser cache and cookies, from the begining so all stored info?

Hi @Jason Gauruder Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Ronnie van Gelder Do you have any extensions installed and active? Then disable or remove them. It is a browser item, as you mention it works in another browser and incognito in chrome.

Hi @Anna Arczynska Atlassian placed this email address on the blacklist as a precaution. Raise an issue with Atlassian Support for more information and to remove the address from the blacklist.

Hi @Tim Bonney The option with the 3rd party app won't work as this is a 3rd party app and this app would need to support such an action. The default clone option from Atlassian doesn't take apps in to account The other option is failing as when cloning the description is seen as text, I presume you use automation for this…

Hi @de de As @Tuncay Senturk _Snapbytes_ mentions you need to specify search parameters. This API doesn't work with out search parameters. Example: /rest/api/latest/search?jql=issuekey%20IN%20updatedBy(%22*%22,%222024-10-30%22,%222024-11-11%22)

Hi @Kauana Rodrigues dos Santos this is not possible, but a solution has been described in this earlier community post. https://community.atlassian.com/forums/Jira-questions/Connecting-Jira-and-Slack-in-a-way-that-Jira-ticket-updates-can/qaq-p/2572883 

Hi @Michael Thompson There is probably a mismatch going on within Atlassian and they might have based the quote on all instances and all increases of tiers of the products and apps included. You raise an issue I see on this, also let the Atlassian partner managing the licenses contact Atlassian. They should help you out in…

Hi @Kenisha Naidoo Recent projects shows te lates projects you accessed. On the your work page there is a heading Assigned to me, these are the issue where the user accessing the Your work will see the issues assigned. Exceptions apply, if the user has no access to the project the issue is in or if issue security is set on…

HI @Jason Gauruder As this is a free tier, you would first need to enable the Confluence product in your Cloud instance. See, https://confluence.atlassian.com/jirakb/free-confluence-for-jira-service-management-knowledge-base-annual-licenses-1167818836.html for setup.