Marc -Devoteam- Community Champion

Hi @Calvin Are you agents also listed as customers and/or do they have the role Service Desk Customer? Make sure they are not listed as customer. Also check the automation rule (if setup) based on trigger "work item commented". Is this rule active and what does it do with comments? Check this…

Hi @Balakumar Welcome to the community. What do you mean with committed vs. completed? How does this related to setting a sizing related option within a Story work type. And how does this relate to the information you want to see? Can you elaborate on what your exact expectation is?

Hi @Shih Ting Yeh _RD-TW_ Can you provide more context, based on your post I can't determine what action(s) you are taking and what your are trying to achieve or see as expected outcome?

Hi @nonnie ross Welcome to the community. How is your question related to any of the products from the Atlassian compnany? Can you clarify waht your problem is, as your post doesn't clarify this for me.

Hi @Fabricio Riveros This is show within the Sprint Report of each sprint this provides the information of not completed work. Also each issue that has been carried of will how the sprints the issue has been in historically. So the question is why, as this is set in sprint reports and shows the sprints the work item has…

Hi @Balakumar No there are no options to have a trail on Enterprise subscriptions.

Hi @Kristy Welcome to the community. Create a project with a shared configuration will use the same schemes as the project you used as base for your new project. So if you make changes to the schemas, these are used by both projects, this will impact both. On each schema you can see which project (spaces) use this…

Hi @AutomationUIUser To answer your questions: * Field Customer Request Type is not a custom field but a system default field related to JSM * No you can't create a custom field like this field * So the locked one is the field that is created by default on using the App JSM, the other option is a manual created custom…

Hi @Navid Ghahremani If this is since Nov 2025, then your instance will have been terminated and deleted completely. There will be no options to get your data back.

Hi @Derek Benner I tried this as well, and I still don't see this option. I created a table, published the pages, selected all text in table and asked Rovo to create Jira items. It just gives me 4 issue to create In my previous comment I just selected some text on a page and I don't get this message as well. Is it not…

Hi @Balakumar This is an Enterprise subscription feature only, if you have this subscription then: First you have to enable Parallel Sprints in Jira, use-parallel-sprints You can also use this feature only with Company Managed spaces. Also see multiple-sprints-overview-dashboard-template 

Hi @Derek Benner Can you outline the steps you are taking?As I select a Confluence page and use this Rovo action, I don't see this toggle, but it could be that the space I use is default

Hi @Derek Benner If you want to disable Rovo in Confluence, then this needs to be done within the admin.atlassian.com on your instance. An Org admin will need to do this.

Hi @Paul Bartal Welcome to the community. This is not editable, a workaround is to not base you swim-lanes on users on the board, but create quick filters on the board, based on assignee.

Hi @Sarah EL Giffin Welcome to the community. The only thing I can give you is enable it again, wait some time and disable it again. Otherwise raise an issue with Atlassian Support

Hi @Pamugari, Vijay Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Pamugari, Vijay Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances. Not even official Atlassian Support will honour such a request. You will need to contact an admin of the…

Hi @Lyvera Solen Welcome to the community. Yes this is possible if configured within Exchange. But please reach tou to your Company IT or Microsoft support. You have stated your question on a public Atlassian community forum, there is no relation from here in regards to Microsoft or your company IT.

Hi @Dave Matthews Welcome to the community. @Gabriela - LeanZero is right in here reply, but I think you are referring to the page you are creating on a template? Within the content properties. you are should able to use custom variables you have created. I have just tested this and this works, but only on creation of a…

Hi @Navid Ghahremani When is the last time you have used to Confluence instance and is this a free instance? As it depends how long the site is inactive, if this is over 60 days, your deactivated instance will be deleted permanently. Are you the org admin of the instance and can you access the admin section of the instance…

Hi @Pavol Gocal Welcome to the community. Please check you space default language: On migrations spaces often default to the cloud instance's regional settings instead of preserving the original data center project's language (e.g., overriding English UK with English US). You will need to fix this manually by setting the…

Hi @ML There are no free app options for the requirement you have.

Hi @Abilash Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Nathan Vinicius Vital Santos See the documentation on Data Manager here; connect-cleanse-reconcile-data-with-assets-data-manager 

Hi @Area Sistemi No a regular user can't complete the configuration. This has to be done by a Global Administrator or a Privileged Administrator to perform the changes who in your MS tenant can provide the approval. See the documentation I shared, this contains links on what needs to be configured on the MS side. Contact…

Hi @roure How does this relate to any Atlassian products? Please report you issue at Esker.

Hi @Vidar Hamre Welcome to the community. There are currently incidents on Atlassian Cloud infrastructure that are causing these issues, see Atlassian Status 

Hi @Vidar Hamre and @Steve Harris This is not related to this issue, but based on Cloud related problems. The mentioned issue is raised on the 13th of May

HI @Steve Harris This current outage is not related to that BUG. This outage is started 30 mins agon

Hi @Cristian Stamate There are currently some issues on the Atlassian Cloud platform, this includes creating and editing issues. See Atlassian Status