Marc -Devoteam- Community Champion

Hi @Jude Roche Welcome to the community. It can be related to Issue Security as mentioned by @Piyush Annadate _ACE Pune_ What is the role of the user, Agent or Customer? if it is agent has the user bene granted a JSM license?

Hi @Marija Aleksejeva This is due to she is logged int to her company Jira and Atlassian cookies from the browser user this. She should use an incognito window or another browser or log off from her company Jira, Confluence, etc..

Hi @Marija Aleksejeva So the user Kloptek Service Desk executed this transition, are there automation rules where this user is the actor? Is this user used in API actions?

Hi @Sreedhar Samudrala According to documentation from MS, this is on their side: "When using connector actions with custom agents, you may encounter an HTTP error code 400 with the message Error Code: 400, Error Message: Bad Request. This error occurs when the request from the connector to the service returns too much…

Hi @Ano Niempje Check this article: https://support.atlassian.com/automation/kb/url-encode-jira-smart-values-using-20-instead-of-character/ 

Hi @Arnis Riškovs You could look at the Forms API. https://developer.atlassian.com/cloud/forms/rest/intro/#about 

Hi @Bryce Attema Welcome to the community. JSON needs to be (sorry if I missed a closing } "update": {},"fields": {"summary": "Main order flow broken","description": {"type": "doc","version": 1,"content": [{"type": "paragraph","content": [{"text": "Order entry fails when selecting supplier.","type": "text"}]}]},}

Hi @Alain Kovacs You need to grant yourself a JSM license and add yourself to the default administrators role in the project.

HI @Andy De Petter Unfortunate not. Change planned and start date are used to show changes in the change calendar. Smart values can't be used in creating a freeze window. There is also no option in the API for this.

HI @Daniel Vest Reading this no their will be no change in billing. On the 9 dots app switcher Assets will have it's own section, with more dedicated options. Just keep an eye out, or reach out to Atlassian on the topic.

Hi @Jes Kampman That depends are you cleaning after import or on import. After import, action in the tool vai the GUI, no changes are done on a new import. Actions on cleansing wil have to be done in the GUI again. But on import data can be cleansed directly, on cleansing rules on import…

HI @Dimitrios Kouroumichakis I second @Bill Sheboy Are their multiple branches or just one, but do remember branches run in parallel to the rest of the rule. So it can be that your rule is acting on a condition/action in a rule, when the branch in your rule is still active.

Hi @Jeff Schuyler Opsgenie is out, see https://www.atlassian.com/blog/announcements/evolution-of-it-operations https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/ 

Hi @Mikel Whipple Simple answer, no this is not possible. SLA are based on the fixed time goals set in the configuration. Start/Pause and Stop clauses are set, but dates set in custom fields are not added. You could create a separate SAL the stars when this custom date field has a value set, but as this is set to a…

You're very welcome!

HI @Jochen Betz Just 4 :)

Hi @Michał Ziemba Check the log file docs for the correct log file. atlassian-confluence.log https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html 

Hi @Leandro Welcome to the community. Is you token url encoded? See this KB article: https://support.atlassian.com/bitbucket-data-center/kb/git-commands-failing-with-url-rejected-when-using-http-access-tokens-as-basic-auth/ The KB is based on bitbucket, but the same should apply for Jira

HI @Y Dang_Candylio But on premium the limit is reasonably high. Doing this via scriptrunner causes a lock in an is not workable. As only automation can use "Form submitted" action. P.S. The monthly automation limit is set as follows: "1,000 multiplied by the number of users" So if you have 50 user license in JSM you can…

Hi @Sandra Peralta @Tomislav Tobijas provides an option. But I'm curious, why does mapping to Jira fields didn't work. Have you linked the custom fields to the form fields in the form? link-a-form-field-to-a-jira-field 

Hi @Paul Wiggers Would multiple help centers be option, create-and-manage-help-centers This of course if you are on a premium subscription.

Hi @Lukas Stürzenbecher Welcome to the community. What are the logs providing as information?

HI @Joseph Ojo No the user the token is based on needs to have the correct permissions on the project and requires a license. So the executor of the script, if this is a user, this user needs to be in the system have a license, have the correct project permission and the token is based on this user

HI @Jochen Betz Jochen you are correct, only any attachment from an issue added via the attachment section can be deleted directly. I also found this open issue on the topic: https://jira.atlassian.com/browse/JSDCLOUD-9706 I voted for this.

Hi @Mark Higgins and @Helene Dryden Within your Jira SM project, go to the project settings and section Operations and the Incident Management and Responder Alerts Then disable the option "Responder Alerts"

Hi @Kaja Iske A little searching on the Go Live page, gets you this: https://golive.apwide.com/doc/latest/cloud/create-a-booking-on-a-specific-environment Or contact them for more information.

Hi @Anthony DUARTE Welcome to the community. You are on the public Atlassian community. It's not wise to share your company Atlassian url. It cloud be a license issue, but you need to contact Atlassian Support

Hi @Kim Pajer Welcome to the community. This is probably die to the fact that this page was not the official home page from the start. As on starting a space on the home a status can't be set, only on new pages in the space or existing of course. I think the home page of the space has been set to a page in the space where…

Hi @pam_hite_wbd_com Do you want to deny public link or anonymous access to Confluence? If this is Yes, go into Confluence Administration and the Security Section, under global permissions you can disable public links and or anonymous access on global level.

Hi @Alibek Zhubanyshev Check this KB articel: https://confluence.atlassian.com/jirakb/updating-the-responder-field-with-automation-1188406166.html