Marc -Devoteam- Community Champion

Hi @orla_mears Welcome to the community. Rate limited means, it can only make so may request before it will display this message. This is also stated in the documentation of the app. If you want to prenvent these screens, you should buy the app.

Hi @Tetiana Tuzova No, you will need to use a 3rd party solution from the Atlassian marketplace or look for a CRM application. Atlassian has no CRM application in it's product portfolio.

Hi @Szabó Dániel Welcome to the community. This could be related to policies on the users devices, does it work in incognito windows?

Hi @Calvin Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

HI @steven.allcock Is also see a type in your configuration fro the field "Laptop" Filter scope says "objectType = "Job Role" and not "Job Roles"

Hi @Péter Mátyás And on the permission scheme used in the project, any changes there, is this a shared scheme? Maybe a Jira admin made changes there.

Hi @Calvin See this article on the new Assets Home

Hi @Claude In the form on the field "Connection type", in the configuration of the field in the bottom right corner you need to specify a "field key" As example in your case: connection-type Then in the automation do the log action as follows: {{forms.last.connection=type.label}} This is how to get the information that has…

Hi @steven.allcock Are all objects in the same assets scheme or in different schemes? Can you show the attribute details and in- and outbound references?

Hi @Péter Mátyás Has there been a change on the permission scheme or have user been assigned a different project role? Which role is assigned to all the users on the project and what permissions does this role has assigned on the permission scheme used in the project?

Hi @Jack Tennent Check this article and related open issues on the topic. https://support.atlassian.com/jira/kb/images-not-loading-and-displaying-preview-unavailable/ 

Hi @Péter Mátyás Welcome to the community. @Pramodh M and @Kris Dewachter provide right options to check. Who do you want to set as watchers, other Jira users, or other customers? For other customer you must use the field "Request Participants". The "Watchers" field is only for user with a license in the system and have…

Hi @Matthias Loeks Welcome to the community. Documentation on manage-two-step-verification-for-your-atlassian-account I'm not sure but it could be related to this Bug (JRASERVER-78386 )

Hi @Ivan Geeraerts Welcome to the community. For a team based on an assts object, the issues would need to be related to this object. So what is you custom asset field where asset team objects are set? example: "Asset Team" in aqlfunction("Team Name = \"<name-of-team>\"") and watchers is not empty For Jira: Team =…

Hi @Jader Peixoto Volkmer * What information would you like to place in a custom field? * What type of information is it? * Where is the information currently stored? This article should provide guidance: how-to-find-smart-value-of-sla-component-of-jsm-issues On using the cycle time option, you need to create a variable to…

Hi @Mallory Bayers Welcome to the community. In you workflow is there a post-function on the transition to "Done" that set the fields "Resolution" to a default value. Or is there a screen defined on the transition with has the field "Resolution" provided to be set?

Hi @MQSquids It shouldn't but what if you use the latest API? /rest/api/3/search/jql?jql=updated >= '{startTime}' AND updated < '{endTime}' And what is your reference to max results, this in the API is 5000 issues per page.…

Hi @Sandy Kim The Fix Version description can be fetched via a smart value in Jira automation. But the Fix Version description can't be updated via automation, this can be done via the GUI or the API. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-versions/#api-rest-api-3-version-id-put But…

Hi @Raheel Ilyas Welcome to the community. This seems an ID from the SNoW side, might this article help you further? https://docs-snow.flexera.com/other-snow-products/itsm-enhancer/servicenow-connector/install-and-configure-servicenow/configure-snow-license-manager/#identify-customer-id 

Hi @steven.allcock Looking at the field config of field JML - Job Role. The options in this field are based on another option choosing in customfield_14076 So the config of the field so be like: Object schema: Technology Services Filter scope (AQL): objectType = "Job Role" Filter issue scope (AQL): "Laptop Options" =…

Hi @Julie Santiago Integrate with MS Teams or Slack.

Hi @steven.allcock * Can you provide a screenshot of your asset scheme configuration? * Which field is set 1st and what is the config and the customfield ID?

Hi @Antonio E As alternatives to the default customer notifications, this to prevent creation of new issues based on the autoreply email address.

Hi @steven.allcock The assets field context need to be set as follows, if the Laptop options are references Object schema: <name of schema> Filter scope (AQL): objectType = Role Filter issue scope (AQL): ("Laptop Options" = ${customfield_xxxxx.label})

Hi @Julie Santiago So on creation using the 2rd party app this wants to set a label. The labels field is not defined in the field configuration of the project. Check the field configuration that is used on the project where the ticket should be created.

Hi @Jakob Lindström Stop doing the edit like this. Do the editing like this: In the edit action select the field to be edited (in your case Related Purchase Order) Then use the smart value: key in {{lookupObjects}}

Hi giulio.lorenz@franka.de Welcome to the community. Try if this can be done, if Jira users are added as collaborators to a JSM project? Jira collaborators, what-users-and-roles-are-there-in-jira-service-management 

HI @Mathew Lederman There currently are no such options in JQL on Team basis. You can only search on team related to team name and this won't be considered to be implemented. See, https://jira.atlassian.com/browse/JRACLOUD-81398 

Hi @Jakob Lindström What is you edit action configuration?

HI @Marcel Stegehuis The solution for this is to create different workflows for the issue types and then you can set variation on conditions/validations in the workflow, as the flow is related to a single issue type.