Marc -Devoteam- Community Champion

Hi @Jader Peixoto Volkmer As in the KB article outlined, before you can set the value from the SLA in a custom field, you need to create a variable in the automation rule and an edit action and edit the field by placing the created variable name in the field value. example: Edit action Field to Edit "A" Value of field "A",…

Hi @Phanikumar Gadde Does Zephyr Scale offer JQL functions? Going over the documentation it doesn't and zephyr scale makes no Test cased based on issue types defined in Jira itself. All test information is within the app and so it's not possible to create JQL statements like you require.

Hi @Christian Lakin Dick Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Péter Mátyás use the Permission helper in the system or let you admin check. It has to be a permission issue. https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ 

Hi @Suporte NetServBrasil What is your intention to do with these fields, these are locked system fields. Please describe what your need is and what your user needs to do?

Hi @kennaheng Is the following option in the rule details enabled? "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." If not and you enable this is the rule triggered on the running the Confluence automation rule?

Hi @Ryan Adarlo Yes you could create tis, but its simpler to set a validator on the workflow. Use the ootb Field required Validator

Hi @Owen Sumter Remove the If clause from the automation , you already have this clause set in the scheduled trigger. And remove the checkbox, in front of the option "Only include work items that have changed since the last time this rule executed" in the scheduled trigger.

Hi @Peter McCann Work you way back in the JQL, piec by piece. Does this part give you all the right issue, without using any sprint related keywords ( project in (MRIPROJ, RRM, "Enterprise Secure File Transfer") and status not in (Done, Closed)

Hi @Owen Sumter Welcome to the community. What is the audit log providing for details on rule execution? The information could be stated there on what is missing.

Hi @Rajal Shah The documentation doesn't provide much information. https://help.tempo.io/structure/latest/flex-fields Best is to contact Tempo Structure support in this question, it might be a bug.

Hi @Mike Miller Welcome to the community. It's not that I'm not willing ot help you out, but I think its very useful to learn how JQL works. You can watch this video on advanced JQL, https://www.youtube.com/watch?v=Bbvl9PqCePA Or take a look ate the advanced JQL documentation, what-is-advanced-search-in-jira-cloud 

HI @Abhay Kulkarni Then you need another issue type that is set higher in the hierarchy to be able to assign a parent to a Spike. See this article on hierarchy in Jira ootb and in the document you will find a link to advanced roadmaps hierarchy (Plans)…

HI @Phanikumar Gadde Welcome to the community. How are the issues linked, or are they not linked but hte Test case is in it's own panel? For testing in Jira are you using a 3rd party marketplace app, if so which app. Check the app documentation if using an app if it offers JQL options.

Hi @Peter McCann The JQL clause openSprints() means the sprint is active. If the issue is in a sprint on the backlog you would need to include the JQL clause futureSprints() as well.

Hi @MJ Smart replies option is in relation to "canned Response" option in comments on issue/work item in JSM projects. This function is not for Jira Software/Core projects.

Hi @Andreas Kemper If you have an Atlassian Guard subscription you can enforce this. Otherwise the action is based on if users individual are willing to set this up.

Hi @Christian Lakin Dick Based on the field you use for estimation you could make this field mandatory in the Field configuration used within the Field Configuration scheme of the project. This if your project is a company managed project.

Hi @Kenny Grant Welcome to the community. This is more BI related than a simple dashboard option. This requires calculation on different levels. Are you using a BI tool in your company, of so there are multiple 3rd party solution to get the data out to such tools. In the Bi application, you could create a report as…

Hi @David Foote The PO or automated system that sends out theses changes, your are subscribed to have linked the wrong issues. These issues are from internal Atlassian and can't be seen by external users. Contact Atlassian via the "Contact Us" link in the email

Hi @Jean-Pierre FRAYSSINHES This is currently not possible. There is an open feature request you can vote for and follow, see: ATLAS-140 

Hi @Piotr Witka I know. But the email tab on an issue is coming from the app and basically shows the log information based on email actions to the issue So it show the log rules from the email log based on this issue. So the api call "Request Email Items from the Audit Log" should give this information, otherwise its best…

Hi @Sandy Kim I read that the "Target Release" field is a drop-down, what are the drop down values? So if the "fix version" field changes the Target Release needs to be updated, to what? The fix version description you mean is just text set to a version number, this is not a change of the fix version.

Hi @Piotr Witka Indeed no API is available for this app. You could reach out to the vendor support and see if they have a solution for this.

Hi @Jean-Pierre FRAYSSINHES Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Kris Dewachter You will need, after the lookup objects, branch the rule, this to go over the list of found objects And set a field (number), or variable with smart value e.g. {{lookupObjects.Amount.sum}} I used this article as…

Hi @Claude They need the role "service desk customer" NOT "service desk team",

Hi @Franz Gschwandtner Welcome to the community. Please see this previois community question on this topic, https://community.atlassian.com/forums/Jira-Service-Management/quot-Share-with-quot-option/qaq-p/1395034 Thanks to @Angélica Luz 

Hi @Tetiana Tuzova Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Yousuf Welcome to the community. Serbian phone numbers are currently not supported, see OPSGENIE-1744