Marc -Devoteam- Community Champion

Hi @Mike Delafield Yes, this is the reason, free tier subscriptions do lack many settings that require a paid plan.

Hi @David Ferber I haven't tried it but you can try this app: https://marketplace.atlassian.com/apps/1233074/office-editor-for-confluence-edit-excel-word-powerpoint?hosting=cloud&tab=overview 

Hi @Kelly Arrey The body of the Confluence page doesn't show the Jira issue info based on how it's linked via a Jira issue. I don't want to be forced to but a macro or smart-link in the page, otherwise this automation option between the products serves no use in my opinion. but thanks anyway for sharing your thoughts

Hi @Chirag Boghani Welcome to the community. Can you provide some more detail, like screenshots?

Hi @kevin_thomas This means most of the issues in the sprint are not "done" and so the estimates set on the issues are not considered burned. The re line is the total sum of all estimations of all issues, this line will go down if items in the sprint are burned. The green line is the opposite, this will get higher when…

Hi @Mike Delafield Welcome to the community. If you use the cog wheek to enter Confluence administration you should see, as follows;

Hi @Claude Here your perspective is wrong. In Atlassian Administration users can be granted the role "Customer", if you add a user with this role to the project to the project role "Service Desk Customer", the user can access the portal. If you don't then the user will need to be added as customer via the Customer section…

Hi @Kelly Arrey Thank you. I know this, this is also already in my automation, but the issue is you need to provide a JQL clause in this action. This finds issues based on the JQL not the issue related to the Confluence you change. So then all actions set will act on all found issues, not just the issue linked with the…

Hi @Claude Project permissions are not related to Product permissions. You can grat a user permission to a project, but if the user is not granted product access no access is granted. This as product access has license implications (costs) It's strange that by dealt all users in administration haven't been granted the…

Hi @Murat Sahan No this is not possible. A Request Type can be created from an email, so if you want 4 different request type created from email, you need 4 different email address configured and 4 different request types To have a Request created from an email to only fields on the request can be Summary and Description.…

Hi @Claude How are the customer permissions set? What is the configuration of the permission scheme used in the JSM project?

Hi @olivier.vanheste There this is not possible, with an automation rule you could accomplish this.

HI @Suporte NetServBrasil What permission do you or the user require? The initial image you are showing is the custom fields option in the issues part of Jira administration.

Hi @Albert Salerno Welcome to the community. This is definitely not possible with automation. You can only remove or add users to a group (if the group is not managed by an SSO integration). But then the API call is an action, I don't see this working on a schedule. You also could look at start using teams and add call…

Hi @Aggeliki K For creating sums there are app, but not free ones. For automation documentation on calculating, see; https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/ 

HI @Mimoza Kastrati Beqiri Welcome to the community. Is the mail ending up in spam or junk folder at the user? Otherwise contact Atlassian Support on this and see if the usrr is on a blacklist

Hi @olivier.vanheste Welcome to the community. How is the setup, if this is set in an automation rule, you could add a condition in the automation rule before executing the webhook/webrequest. User the User Condition and set the value on user who triggered the event and then validate this to a specified list of users or a…

HI @Aggeliki K No on a cloud instance it's not possible to query in the database. You can store numeric values in custom fields and use Jira automation to make calculations.

Hi @Fadi Messaoudi They can, but only if you don't link a form field to a Jira field. This is also stated on the KB article.

Hi @Sasa Pesic Welcome to the community. The Help Center is the main page where all JSM projects with portal requests will be visible a customer will have to choose the right JSM project and then will be provided with the related Request from that project. Or in a single JSM Create new issue types, add own workflows to the…

Hi @Antonia This is portal component and this gets populated by the usage of the Request available on the portal. See; edit-the-home-page-layout-in-your-help-center and view the section, "Hide and reorder sections in the home page"

Hi @Mohamed Saad Taha There are no permission options or configurations possible on field level.

Hi @Fadi Messaoudi See this artivle on from translations: https://support.atlassian.com/jira-service-management-cloud/docs/add-translations-to-a-form/ So you can translate a form and the options if you use no linked Jira Field, as stated by yourself these can't be translated.

Hi @Emil Naghiyev Welcome to the community. On the portal no this is not possible. They can add comments to provide extra information. And what the LLM provides is indeed the option you can implement, not as accurate 9but close) JSM enable portal transitions,…

Hi @Davide Cascapera I see the same behaviour. I think contacting Atlassian Support is our only option.

Hi @Péter Mátyás I would reach out to your Instance admins and let them check if changes have been made. In Jira on the Global permissions which groups are defined and are there people in these groups? Are there changes made there or within changes Within Atlassian administration.

Hi @MQSquids I'm having trouble on finding information on this as well. It might be worth to create an issue at Atlassian Support for this

Hi @Claude Jira users can be "collaborators" ,this will grant them permissions to work on JSM created issues. To get portal access Service Desk Customer role is required, this is all based on the ootb permission scheme when creating a JSM project. of course you can change the permission scheme used and base the roles on…

Hi @Suporte NetServBrasil What API are they making and what is the error they are getting? Which user is creating the tickets in the system, does this user have the correct permissions on the system.

Hi @Peter McCann It correct that JQL returns nothing as all clauses need to be true based on AND HOWEVER, when I negate that logic, it should absolutely return 1 issue and it returns no issues. > > project in (MRIPROJ, RRM, "Enterprise Secure File Transfer") and status not in (Done, Closed) and sprint not in…