Marc -Devoteam- Community Champion

Hi @Carlos Sarrate Suggestions from @Joseph Chung Yin and @Josh are alid, but with recent additions of Request Type Restriction, you can limit the request rype optons shown on the portal based on group and/or user. And Issue Sceurtiy can be set on issues/work items to even have the agents see only the issues/work itesm…

Hi @Austin Tilbury Welcome to the community. The 1st question you have this could be feasible. After issue creation you could have a lookup in an automation rule, after creation of a variable, based on the field "Serial Number" then branch on this create variable and compare the value with the value in the field serial…

Hi @Ellyot Rhee If incognito works. Then there could be an issue related to cookies and cache or browser extensions that you might have in use. Clear cache and cookies and/or disable browser extensions.

Hi @[deleted] Your fear is accurate, If you want to update an existing issue/work item you need to specify the specific issue/work item key at the start of the summary. Otherwise the system won't know to which issue this comment should be added. Or look a t 3rd party mail handlers on the Atlassian Marketplace. You could…

Hi @carl-johan.backman This you could search for. Example: status was not in (Done, Closed, Resolved) DURING ("2025-01-01","2025-03-01") or status was not in (Done, Closed, Resolved) before startOfMonth(-5) You can't use the statusCategory in these kind of searches. See documentation on advanced JQL operators, specific…

Hi @Michelle_Kyne1 As mentioned, on Cloud you can only get a user via the account ID in API, or the API search call , providing the full email address. /rest/api/3/user/search?query=

Hi @Mandy Trickey This could be the case, but I still think it's confusing and not helping a scrum team. I agree with you that it should visualize the sprint time remaining.

Hi @carl-johan.backman Jira has no dashboard gadget for this, Jira is based on real-time information. Then you need to revert to the marketplace and look foor apps that can extend your dashboards/reports Or export information via the API and use this information in an external tool to create a report.

Hi @Anshuman Ankur These workflow properties are also for each issue using the workflow and applies to the issue in a certain status. I won't prevent creating issues in a project, and won't prevent the option to add-sub-tasks or link issues to an Epic issue type. It can hide the add child option to an Epic issues type,…

Hi @naveen Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

HI @Karan Sachdev This is not intended to have or needed. This is confusing for users. This was good in the old GUI. I say this is a Bug!!!

Hi @Mandy Trickey I would contact Atlassian in this case. It could be a bug in the new GUI.

Hi @Ashley Newby Welcome to the community. You could ask the JEMH support department, but I don't think this is possible. This as the user is disabled and therefor has not rights on the system.

Hi @Michelle_Kyne1 Welcome to the community. So there a scripts developed by users, not Atlassian, the link provided. Ask the developers of the scripts to help you out. On Cloud the only way to get a user is via the Account ID, also see API doc's…

HI @Mandy Trickey Check your permission scheme on the project and the permission "Manage Sprints", what Roles, Groups and Users are mentioned? Only the correct ones and in the project access do only the required users have this Role, if the permission is roles based Otherwise refer this to Atlassian Support As this could…

HI @Anshuman Ankur This is not possible. Create permissions are based on the permission scheme and relate to all issue types used in the project.

Hi @carl-johan.backman Welcome to the community. You can create a filter with the required JQL the cretae a dashboard and use the gadget "Recently Created Chart". This will provide a bar chart on issues created overtime, use the created filter in this gadget and set the required time period, daily, weekly, etc..

Hi @Anshuman Ankur Welcome to the community. The "Create Issues" permission applies to all issue types, so it's not possible to limit users to create certain types of issues through the permission scheme. Based on validation on a workflow, used by an issue type, you can set users of groups creation based on a validator.

HI @hoongchun.lim Welcome to the community. Don't grant the users move permission on the project permission scheme. Then users can't move issues, but this means they can move them to other issue types in the project as well. If you mean by moving changing status, this is another permission, this is the Transistion…

Hi @Jonas Dahlström Welcome to the community. Can you show the configuration of the custom field, is there a group restriction set in the custom field context?

HI @Johan van Marion Welcome to the community. Best advice I can give is to contact Xray support on your requirement and see if this is possible.

Hi @Moritz Liegmann But the API doesn't specify this option anymore. It might be that the API is still there based on that version 9 is still supported.

Hi @Sachin Rohra As you mention you are using a Team Managed project, this is not an option in this project type. You need to use a company managed project, there you can have a screen scheme with 3 different screens for create, edit and view.

Hi @naveen Welcome to the community. Make a variable based on the smart value, I presume you do get a result from using the smart value? Then use a smart value condition where you compare the variable context against the required value.

Hi @Dion Reulings Can you share some more context? What do you mean by the home space and what Team Calendar, a calendar in a space and the home page of that space or the Confluence home?

Hi @Moritz Liegmann , Welcome to the community. Going over the API options for Jira Service Management DC ,there is no endpoint to upload an assets icon. https://developer.atlassian.com/server/jira-servicedesk/rest/v1006/intro/#about 

HI @Shira Gazit Welcome to the community. Can you share screenshots, based on your description there is nothing to relate to?

Hi @srikanth_rao You need to log work. And Time Tracking is not a field, but an option. Fields related to time tracking are Original Estimate and Remaining Time.

Hi @Anna Nguyen In the issue history, is there any information how this is sent? Or check the automation section on the issue, is another rule causing this?

Hi @Robert Konopka You can use the API, https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-v1-alerts-id-delete You will need a file holding the alert id's that you want to remove and run a script that runs over the file and makes the api call related to the alert.