Marc -Devoteam- Community Champion

Hi @Edi Prinz Welcome to the community. Based on the documentation on the adapter, https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-intune-adapter/ , this is not retrievable.

Hi @Claudia Riverin Are the fields in the form linked to Jira fields, or just form fields? If they are linked to Jira fields, are these fields on the create and edit screens of project #2?

Hi @Andrew Rowland Can you provide more details and screenshots about the permissions.

Hi @Ashley Freiheit Welcome to the community. This is not possible as the VA acts upon keywords, as more frases for the VA to act on.

Hi @Rosana Casilli What is you replace /properties/proforma.forms.i1 with: properties=proforma.forms.i1 Also change the API version to valuee 3 or latest. Does this get you a result, I het result in calling this in postman.

HI @Fabian.pallestrong This could be done, then you need to have a storage location available than can be reached by the Cloud instance. Within an automation rule based on issue creation use a web request action to add an attachment to the created issue. The other option could also be done via automation and use the smae…

Hi @Zak Siddique Welcome to the community. Add an attachment field to the form.

Hi @VanSam Salm Welcome to the community. What kind of code, share a screenshot? And you are admin of .. Confluence, Jira, Cloud instance, or just a space?

Hi @MITCHELL RUTH Welcome to the community. You are selecting the summary field, this is a text field and will open the in-line edit ,this change has been active for quite some time. Select the key of the issue or use the Detail view instead of the List view. This inline editing has been active in the list view for quite…

Hi @Steven McCready Welcome to the community. On the connected account, what is stated in the incoming email logs?

HI @Nils Haberland Welcome to the community. No this is not possible. You could make this work by using Assets, but you require a premium plan for this.

HI @emilyhueg on the transition to done, add a "Sub-Task Blocking Condition" and choose the status(es) all sub-tasks need to have.

Yes, restriction means, that only customers added to project can see the request types. To have it open for anyone, you need to use the public option.

Hi @Mijin An (안미진) What edit option on the table do you have in edit mode? Based on the screenshot showing, it seems you are not in Cloud but on Data Center?

Hi @Antonia How are the customer permissions set on the project? To open or restricted? The settings you are looking at are teh global JMS permissions, not the project ones. The option in the bottom, that you have set allows anyone one on the internet to get on your portal, if they are aware of the URL If you want to only…

Hi @Mijin An (안미진) Welcome to the community. Can you share screenshots. I have tried to reproduce this, but I'm not able to.

Hi @Greg Thomas Welcome to the community. What are the messages you get when calling out to Jira? Which API endpoint are you connecting to and which version of the API?

Hi @quteiba.alsalaa That doesn't depend on an API in Jira. That depends is SAP CALM has an API that Jira can talk to and if it has the option to accommodate these actions. If this is offered, Jira automation can sent out web request to SAP CALM. Go over the SAP CALM API fro option or ask SAP CALM support, if this can be…

Hi @Nathan Verstraelen Welcome to the community. Try to Disable and Re-enable the Release feature on your Team Managed project.

Hi @Simon Meyer So then what are the differences baed on the project your testing with and the active "live" project? As your automation works on your test project, there needs to be a difference in relation to the live project. Some difference on the project causes this problem, as having the same field, with the same…

Hi @A A Ron Geister _Trundl_ Also setting a screen on a transition, then the screen only is usable for license JSM users. On the portal, also screens a not visible. Then a user could click decline, but it would be mandatory to first add a comment, before selecting the decline option. Then you would need to make the decline…

HI @David Friedrich This is indeed simle and could work. @Anthony give this a try.

Hi @David Quiram The same applies in Confluence or other tools when creating a connection in an automation rule. The work around is to logon to the system with the service account ( if exist) and then setup the automation rule. The connection user will then be service account, as your are in the system with this user. Make…

HI @Mohammed Aamer Khan Can't you remove the file from the export location, this would be my first idea?

Hi @reza rouhafza On editing objects in an automation and then taking action, the action part is not aware yet on the update. On the start of the rule the object contains values a.b and c and these will be used in the API/HTTP call as well. The assets automation on server/DC is still using the old automation engine and has…

Hi @Andrew Rowland Are these users you mention assigned a JSM license and have they been granted the role Service Desk Team?

Hi @Simon Meyer What does the "History" tab tell you on the issue? Also check the workflow is there a post function on the transition(s) to a "Done" state that clears the field Assignee? Something has to clear the Assignee field. It could also be a global or multi project automation is acting on this.

Hi @Susanti Octaviani Welcome to the community. It's not really wise to share a screenshot with real mail addresses on a public forum. Someone, or an API call or automation is trying to create an issue in Jira with the account that is related to the mentioned email address, but the account is not active or has been granted…

Hi @Caslav Mitic Welcome to the community. Check the logging on the server to see what is mentioned there? That's the 1st place to start.

Hi @Jeren Wunder @Piyush Annadate _ACE Pune_ is correct. An automation rule is running from top to bottom. If you first condition fails in your rule the rule stops the execution, therefore you need. to use an if/else clause to make this requirement work