Marc -Devoteam- Community Champion

Hi @Luis Andino Rodriguez Has the user been granted a JSM license?

Hi @IT FRANCE Ah I missed you are in a Team Managed project, their are limitations based on automation on fields that can be used. You need to use a company managed project for this.

Hi @Richard A_ Michaels You could look at the documentation of the app if this is possible or reach out to the support department of scriptrunner. They might be able to help you out.

Hi @Maximiliano Rojas Is the field Informador a custom field? Or is the field Informador on the edit screen of the issue type, or just on the view screen?

Hi @Javi Moncayo Do you have mail address xxxx.partner@jira.net linked to a specific request type and yyyy.partner@jira.net as well?

Hi @cynthiapaola.murillosalazar Welcome to the community. On the transition you can use a screen or you can set a validator, use the "Field Required" validator and specify the comment field. If the transition is excecuted and no comment is added the transition will fail.

Hi @Javi Moncayo As you mention, you see this in the reporter field, you can use the reporter field information to set a label on the issue.

Hi @Anurag Chavan Coudl it be on policy's running on the device the users are using or devices. What if they use your device, or do you have the same if you login with the user details on your device?

Hi @Claudia Riverin What if you change the trigger of the rule to form submitted and base this on the form used in the 1st request. I think it's a timing issue, the 1st issue is still creating when rule 2 is also running based on issue creation. Can you show the field config of a custom field as well?

Hi @IT FRANCE In the create new action, you need to use the Choose fields to set drop-down, to specify the field "Reporter" Then you could use the smart value {{issue.reporter}}, I would rather use {{triggerIssue.reporter}} or us the 3 dots and choose copy, there you can also specify where to copy the value from.

Hi @Kurtis You could try the following, in the edit action: { "update": { "customfield_10896": [ {{FSQAmanagers.flatten.asJsonObjectArray("id")}} ] } } I got this info from KB; https://support.atlassian.com/jira/kb/how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets/ 

Hi @Erika Sahlström Is this page a child page of another page, there could be restrictions on that page and so further depending on the depth of parent child relations.

Hi @IT FRANCE If relation to JSM the Reporter field is set based on the sender of the email of based on the user who created the issue via the portal. If automation used to create a new issue in the system, where is this issue made, in the same JSM project, another JSM project or a non JSM project. If it is in the same JSM…

Hi @Erika Sahlström The users can have the same role in Confluence, but are the able to access the same spaces, or even restrictions can be set on pages in Confluence, both could certainly impact the search results.

Hi @Lisa Mazzarisi This looks like a 3rd party integration. Can you show the config of this, is this done in Confluence or the Jira JSM portal?

HI @Ron Snoek Welcome to the community. Can you provide some more details, like screenshots? Ootb JSM has no templates option in the system, is this a 3rd party integration, if so which one. If it is a 3rd party integration, permissions could be in place or the subscription could have been ended.

Hi @Digesh Bhatt Why to complex, what information do you need, some information is only findable via API options.

Hi @Colin James There is no information. on this online. You could ask a colleague or the IT department within your company. Someone should know who manages you Atlassian Cloud instance.

HI @Kurtis Could you if you provide: 1. images that show your complete rule. 2. images showing the details of any relevant actions/conditions/branches. 3. images showing the Audit Log details for the rule execution. These questions are not for not willing to help, but to have community members understand on how automation…

Hi @Joshua Stokes Are the users added as customer or granted the Service Desk Customer role onto the JSM project?

Hi @Abhijeet Gaikwad Welcome to the community. Welcome to the community. You need to reach out to the admins of your Jira Cloud instance and have them check you account. Community members or Atlassian Support can't assist in this, only an admin of the JSM you want to access can grant you permissions.

Hi @Colin James Welcome to the community. You need to reach out to the admins of your Jira Cloud instance and have them check you account. Community members or Atlassian Support can't assist in this, only an admin of the JSM you want to access can grant you permissions.

Hi @Antonia Check the customer notification settings on the project, you could disable the Request Participants notification And check the settings in Jra admin on the JSM product setting "Email Requests"

Hi @Steven Koolen This should be possible by using the JSM operations API endpoint. See the Close Alert option from the API

Hi @Anurag Chavan Some options to check * Are they on a device rom your company on on another companies device or even private device? * Do they have the same in a browser incognito window? * Can they use a previous non-used browser? * Are they set as customers on the JSM project? * Are they granted the role Service Desk…

HI @Claudia Riverin Check the contexts set on your custom fields.

Hi @Joshua Stokes It is a permission issue. * So the user have JSM access, confirmed in Atlassian Administration? * Users have been granted the role Service Desk Team and role Administrator on JSM the project? * The permission scheme of the project contains the above roles and the roles are at least granted "browse…

Hi @Joshua Stokes Jira sents the email to that address that's all. If the delegated users need to see this information this is not JIra, this is the mail server end. So this needs to be configured on the mail server not Jira. Jira doesn't even know the delegates of that mail address, it only know the mail address. To have…

Hi @Adolfo Almaraz Welcome to the community. There are no open public issues on JSM. So what is the issue you experience?

Hi @Lisa Mazzarisi Welcome to the community. To my knowledge when having a KB space linked to a JSM project the page tree of the space is never displayed on the JSM portal. As this information is not provided on the JSM end, just the articles that are in the KB space.