Marc -Devoteam- Community Champion

Hi @John Williams Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. : Check 3. images showing the details of any relevant actions/conditions/branches. 4. images…

Hi @Myles Boyd Can you show the field config and and issue when created and the following on automation 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the Audit…

Hi @Nithin Reddy You could use the API endpoint; https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get 

Hi @Kurtis What If you don't create a variable, but just edit the field after the lookup? smart value in the edit action in the advanced json: { "fields": { "customfield_10896": {{llookupObjects.Approver.accountId.flatten.asJsonObjectArray("id") } }

Hi @Joshua Stokes Who can you choose on not using user filtering? Anyone or are there users missing, if so which users and what is there role on the project?

Hi @Antonia Do you mean there are more than 1 Atlassian Cloud site in your company? This is called an instance and instance, based on tier Free, Standard or Premium, can have a site for Jira and a Sandbox for Jira (not in Free tier), and Confluence etc.. Only an Enterprise subscription, you can have multiple Jira sites in…

Hi @Jade Ho-Lin You can create different queues on the project or based on request type or defaulting a component on the request bases for Production Support and use the component as a differentiator. It's just not best practice to move or even clone issue from a JSM project elsewhere. How will you keep the requestor…

Hi @Jason Guzman Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hiu @Tomislav Tobijas I think it's per rule also and indeed the running time is a total for 60 min within a 12 hour timeframe. But I think you should get clarity by reaching out to Atlassian.

Hi @Jade Ho-Lin My 1st question would by why, as moving the issue to another project will mean the raiser of the issue will loose sight of the issue and won't get updates on the raised issue. Can you provide some more context?

Hi @Tim Medlicott The easiest condition is based on the trigger comment is the main action. Use a smart value condition and set this to: First value: {{triggerissue.comments.last.internal}} Condition: equals Second value: flase

Hi @IT FRANCE in the rule the cloned the item already to a work item PHP Support (work item is the replacement name for issue type) To use the same request type as the original issue, you need to create this request type based on the work type, PHP Support

Hi @Leon Kunst Good to hear. Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Claudia Riverin The problem then is that 2 rules firing on issue creation run parallel at the same time, So you need to have the rule that copies the info to a new ticket based on a timer or based upon an transition? What is you set the trigger back to issue created and then add a delay action for let's say 30 seconds,…

HI @Antonia Which site do you need, the sites option show the sites in this Atlassian Cloud instance only. So ii this is a JSM portal with a different base url, then the site you entered Atlassian Administrator from, this site will not be shown here. Please explain in more detail what you want to do?

Hi @Mark Higgins Can you provide details on the user in assets, does the user have a user attribute populated with the Jira user? Also see this KB article; how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets 

Hi @Antonia See the doc on customers with SSO, https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-customers/ 

Hi @Leon Kunst I think you need to make the rule from scratch. Can you do this and then action the required action again?

Hi @Antonia 2 more? Only with an enterprise subscription you can have multiple Jira sites Otherwise the instances are under another Cloud instance, see the 9 dots and there should be another instance.

Hi @Debra Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @claudia.hempel-delibasic Requests Types are made on a JAM project and they are based on a work item type. A Request Type is only set if the work item is made from the JSM portal, if you create an issue internally, so using the create button make sure the Request Type field is on the screen on creating the work item.…

Hi @Leon Kunst Welcome to the community. Are there any Conditions or Validators on the transition "Heropenen"? Can you also share images of you automation rule?

HI @Luis Andino Rodriguez What role is the user granted on the JSM project. Can you share screenshots of the permission config and the user and the user permissions

Hi @Javi Moncayo Can you share details based on screenshots?

HI @Kurtis Based on the action you want, replace the word update with set or add.

HI @Joshua Stokes Look in the project settings under access and permissions.

Hi @Joshua Stokes What if you start typing a name of a person in the group?

Hi @Erika Sahlström Contact Atlassian Support, to see what could be the issue.

Hi @IT FRANCE You need to create a JSM project based upon a Company Managed template, if this is not an option for you. You can use the JSM template option, "Customer service management"

Hi @Debra In the new GUI view, this is under the Directory option in the sidebar of the project.