Marc -Devoteam- Community Champion

Hi @Waldemar Morański There is no automation action to call someone. But my question is why, why is the on-call agent not watching the JSM queue, as the agent is on call. You could make an automation to sent a message to a slack/teams channel on issue creation. Just have a channel where all agents are in, so they can see…

Hi @Vincent Ong Ask in your organisation who manages the Jira Cloud instance. The community an't help in this

Hi @Robin Stemmers So the actor seems to not have enough rights, is this the default user in the system or a created user? As by default the AJ user always has permissions.

Hi @Claude Eller So you need to adjust the automation rule, and use an IF/ELSE clause in the rule, that checks based on JQL. The trigger should be on comment and then have a JQL to check if the issue is closed, then don't transition the issue, else if the issue is not closed action the issue as desired.

Hi @Vincent Ong Welcome to the community. As the message mentions, only a Jira admin can do the action. This does not relate to a Jira license. Contact your Jira admin, to do the actions required.

Hi @Claude Eller Welcome to the community. So the issue is done, but based on a comment from the customer the issue transitions to a state the SLA triggers again. There must be an automation acting on this, check the automation rule. See if this can be modified, or you could look at providing a more detailed message to the…

Hi @Vincent Ong No, this means only an Jira admin can enable or disable these features. So contact your Jira admin and ask to disable en enable these options.

Hi @Robin Stemmers This is all fine, can you show the rule details of the rule giving the issue?

Hi @Trevor de Souza On each attribute within an asset object type, select the 3 dots at the attribute and set the attribute as mandatory.

Hi @Vincent Ong The options I mentioned are options in the feature section of the project settings. So you need to be project admin on the JSM project to enable and disable this features.

Hi @BKT Helpdesk The community is not able to see instance details, you should not mention them on the community as well. This as the community is an open forum. Please raise an an issue via Atlassian Support, you will need to be a product, site or org amdin

Hi @Vincent Ong Can you disable and enable the features, Customer and organization profiles and Products and entitlements. See if this will solve the issue.

Hi @Robin Stemmers Can you show the full permission scheme details and the rule details?

Hi @Jacob.Warren What are the customer permission set on the project? Is the project set to open?

Hi @Marco then you should be able to do this by using an automaton rule that would sent out a web request when a page is created. Then have the logic app to get the page information, by using API call to get the page content.

Hi ibm.kustagi@mercedes-benz.com I think they are the same, but to be sure, reach out to Atlassian Support I can't find any differences mentioned on articles from Atlassian or in other on-line content.

Hi @Marco Can a logic app on MS side use web requests, as this will need to be done via API calls

Hi @DavidKenyon Welcome to the community. If you are an Org admin, you can follow this KB article to cancel a subscription. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ And as @Kristian Klima mentioned, don't list your instance URL on a public forum.

HI @Andrii Volynets Why are you triggering an automation rule via a webhook to create a ticket? Why not just create the issue via the API endpoint to create a ticket? https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post 

Hi @Giridhar Ujjinappagari Welcome to the community. The option "Add Internal Note" is the default in the software, there is no option in the software to change this.

Hi @Sharon Whitford Can they access the portal and make a request? Can you add them as a participant using the share option on the portal? Is the product role customer set on the user properties on the user in Atlassian Administration.

Hi @Andreas Springer _Seibert Group_ You're correct, only an admin can create a support request.

Hi @Sarah Wrenzycki So then no, a person receiving an email can't unsubscribe form that email, as automation is sending that email, based on the trigger of the rule. Actions done by automation based on email are not defined as notifications, they are an action.

Hi @Sharon Whitford Are these users listed as customer on the project?

Hi @Sarah Wrenzycki Welcome to the community. There is no possibility to unsubscribe from an action executed by an automation rule. An automation triggers on an action or based on a schedule and executes what is stated in the rule. Or are you looking to just have a link to unsubscribe from any notificaton not triggered by…

Hi @Kirsty Maitland Welcome to the community. A JSM queue is based on a filter. Use the filter clause from the queue in the Find all items and export the found information. See this post as a reference: How-do-I-export-all-issues-to-excel-or-CSV-with-Jira-project You can use the same JQL to use in automation to lookup…

Hi @Oksana Kolesnyk Welcome to the community. On your second rule, set the branch value to {{lookupIssues}}, as I do think you want to action on each Epic found, correct? Time tracking has 1 smart values and 2 properties to be used: {{issue.timetracking}} Accesses time tracking estimates. Available properties: *…

Hi @Robin Stemmers Is that project role also granted to the permissions: Browse Projects and Create Issue? And what are the permission granted to the project role in the jira administration.

HI @Andreas Springer _Seibert Group_ Consider to contact Atlassian Support on this.

Hi @Antonia Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.