Marc -Devoteam- Community Champion

Hi @Tjerk Bijlsma No I don't have a solution for this. JSM just doesn't see this as a new email.

HI @Christophe Rodrigues Welcome to the community. What do you want to achieve, use organisations in JSM or do you want to assign tickets to teams based on country input?

Hi @Ram Shreyakar Welcome to the community. This owul be a case you would need Rovo and create your agent in JIra to achieve this. Jira automation has no AI functions like reviewing field and rewrite it to another field.

Hi @Tjerk Bijlsma No this is not an option. Email in JSM or others systems rely on mail incoming in a mailbox inbox folder an then handle the issue. This behaviour occurs to the setup you have in the mail account.

Hi @SAP FICO Support Within the JSM project you can enable the feature View, you will need to be a project admin to enable this. This board view is also only accessible if you have a Jira Service Management license, this is only from the internal view, not on the portal.

Olá @elizandradias Qual é o tipo de item de trabalho/problema usado no tipo de solicitação? Quais telas estão relacionadas a este tipo de item de trabalho/problema? Este campo na(s) tela(s) está(ão) relacionado(s) ao tipo de item de trabalho/problema e ao tipo de solicitação?

HI @mark vidal I think so. But this one might apply for Service Desk Plus, https://help.sdpondemand.com/jira_integration But I just googled all of this.

Olá @elizandradias Você pode fornecer mais contexto na forma de capturas de tela? Dica: isso pode estar relacionado ao contexto definido em um campo personalizado.

Hi @Xisco Adrover No this is not possible, directly. You could make a custom date field in Jira (Date/Time field), then create an automation rule that will trigger on issue creation or issue update or sprint field edited, will fill this new custom field. In the edit action, select the new custom field and set the value of…

Hi @Peter Jira Carr You can downscale to the free plan, you can only have 10 active users or switch to the standard plan. see all features and pricing per users per plan, here; https://www.atlassian.com/software/jira/pricing 

HI @Max DeCurtins Just create it in the Confluence DC project and mention its for Cloud. This is a Jira managed by Atlassian, not by me or others on the community

Hi @Veeresh Katageri Welcome to the community. It's simple your request is to big for the Confluence API to handle by default. So as stated in the KB article you attached, there needs to be a parameter adjusted within the servers parameters file. So you will have to bring down Confluence adjust the parameters and restart…

Hi @teresa mckinnon In the menu, bar when selecting the project, you see a "plus" sign. Select this and choose the board option to create a new board.

Hi @Rick Love Jira has ootb, the gadget "Average Time in Status" are you using this one? I think not, as in this one you can specify which statuses you want to show.

Hi @[deleted] Here is the documentation on this feature. set-up-a-knowledge-base-so-customers-can-serve-themselves Yes, you will have to configure this per project, as a project can use one or multiple Confluence spaces as KB's TIP: Label KB articles (pages) and define which labels will be used on request types, this will…

Hi @Max DeCurtins Please raise your feature request here, might be there already is one. https://jira.atlassian.com/secure/Dashboard.jspa 

Hi @Xisco Adrover Welcome to the community. You could use an automation that creates a Confluence page based on sprint created or started. In the Page content use the smart values {{sprint.endDate}} Example:

HI @Dennis Bodimer Welcome to the community. Test options are not ootb in Jira, what 3rd party is used in your instance? Do you have enough rights to use the 3rd party app? If this error is in the app, contact the vendor/developer of the 3rd party app.

Hi @Angus Smith You would need to have the field on the screen(s) used by the work item sub-task and make use of automation to copy these fields when a sub-task is created from the parent.

Hi @Rick Love Welcome to the community. Which gadget are you referring to, as Jira has no Time in Status ootb.

HI @Aexandra Auvrignon It does not support the scheduled update, instead the excel workbook should open before in order to get the update.

Hi @Myles Boyd No unfortunate a user needs to be logged in once to be used within the system. If not the user is only invited, but not active yet.

Hi @sonika.panghal Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @mark vidal Welcome to the community. Check these documentation articles: * https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-manageengine/ * https://help.servicedeskplus.com/jira-integration @Jack O_Brien Servicedesk Plus isn't ServiceNow

Hi @Federico Viviani Ehh.., you initially mentioned that it's a server to cloud migration? "Hello community, After carrying out a Server to Cloud migration, I tried to convert LaTeX inline formula to the native Latex offered in the Cloud version." So you did a cloud to cloud and now the same app is not responding correctly…

Hi @Eli Devlin These are at this moment in time no options that can de done. There are some open feature requests related to this, JSDCLOUD-13541 

Hi @Frederik Vodsgaard Welcome to the community. Here is a a KB article on options how to do this, this article is not based on a text fiedl , but on another type, but the solution would be the same how-to-update-object-attribute-values-using-automation-in-jsm-assets

Hi @Leonidas Tosidis Welcome to the community. Users with a Jira license can be contributers on a JSM project, just grant these users the role Service Desk Team on the project, you won't need to grant them an agent license. "Collaborators Collaborators are a specific type of licensed users in your Jira site whom agents in…

Hi @Nar Kumar C_ - Narva Software A app is uesd in DC, but another app is now used in Cloud. I tried to explain @Federico Viviani that you can't simply migrate between apps from different vendors. The vendors would need to support this. He thinks that LaTeX used in an app from vendor A works the same as in the app from…

Hi @FrancoB Aha, this should be possible by using the put call to update a comment via the API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comments/#api-rest-api-3-issue-issueidorkey-comment-id-put But this call is per issue and you will need the correct comment id of the comment to change.…