Marc -Devoteam- Community Champion

Hi @Adrien Lesueur On a request type you have the option customise the workflow statuses, provide the internal status with the same name as customer visible status, this will hide this specfic status from the customer. Also see…

Hi @Janaina Oezcan This is what I meant conditions based on text are never flawless. It's best practice to use a custom field for this, like as single/multi select that contains the clients

Hi @sankalp_khare Only options are via the customer portal or on email notification from that issue.

Hi @Davide Doviti Welcome to the community. Can you verify the project admin permission on the permission scheme in that project, might be that the admin role is not specified there.

Hi @janez_m An Asset field doesn't have an add option. If you want to add options to an assets field, you will need to store this information first in a variable and then on the edit of the field the variable and the new option will need to be provided.

Hi @sankalp_khare Welcome to the community. This is not possible, as for using the API a license is required. Customers can only comment via the portal or reply on email notification.

Hi @Dave Curtis And, it still works so why not try to see if it serves your purpose.

Hi @Jen Bauer Welcome to the community. I see you already commented on jira.atlassian.com/browse/JRACLOUD-93678 You could create a new feature request there. Here in community, most of us are Atlassian users like yourself. This community is an open public form and not Atlassian Support.

Hi @Dave Curtis Welcome to the community. You can check the following feature request and the work around specified in it. https://jira.atlassian.com/browse/JRACLOUD-22640 Or see this historical community posts; *…

Hi @Hana See the information on this here; https://confluence.atlassian.com/doc/gadgets-moved-to-a-marketplace-app-from-confluence-9-2-onwards-1431545691.html Also the Heat map gadgets were discontinued in December 2024, so you will need to find an alternative gadget to replace the lost functionality, such as the Bubble…

Hi @Steve Hooczko Check the permission scheme on the project, which roles, groups users have edit permissions? In the People section, if permissions are role based, are you listed and assigned the correct role? The people section is not copied on creating a new project based on the existing one. See what creating a project…

Hi @Hana As @Tinker Fadoua is right. What are these macros on the pages and which plugin are they from. Is this plugin compatible with Confluence version 9.2?

Hi @Rebecca Froehlich This should be a question in the ServiceNow forum, as you are using the spoke from there side. The Jira spoke is developed by ServiceNow not by Atlassian. As the spoke has no feature to do this, look at the Jira API to get the release that is set on a Jira issue.…

Hi @Jader Peixoto Volkmer Please explain a bit more on your request. If a request is made, that has a form, this form will by default be on the request.

Hi @Puneet Gupta This is kind of undoable as searching on text in summary or description, the search is not qualified for this as it will search for And on you 1st question, this can't be done. You can't store pre-defined text for a summary in the Jira. You can create a dummy issue that people can clone, or look for 3rd…

Hi @[기획] 임아란 Here in community, most of us are Atlassian users like yourself and we don't have access to your environment. This community is an open public form. Atlassian Support can be reached via https://support.atlassian.com/contact/ As you are on a free tier, you don't qualify for support, but you can use this URL to…

Hi @Torben Henriksen Why use scriptrunner. You could set this on the transition property, if you use a transition screen. jira.field.resolution.exclude jira.field.resolution.include For both accepted values are, Resolution IDs. Add them comma-separated where you want to show only certain resolutions. Note, Edit and…

Hi @Sara Innes I see where I was wrong. Glad the problem is solved

Hi @Sara On adding a log action on the custom field, I think you smart value is wrong. If you use {{issue.Time in Webshop Problem.days}}, or {{issue.customfiield_xxxxx.days}} what is the result. Where xxxxx is de id of the custom field. What kind of field type is this field, number or date? Also see this KB for a…

Hi @Tobias Bosshard You could add the new group to be a default group when a customer joins, then you would just have to remove them if they shouldn't be able to raise this request.

Hi A god win this year to bel able to transition only a specific Jira issue based on the status of a Confluence page. I had help form the community on achieving this and I wrote an article on the topic. Confluence automation to transition a linked Jira work item (not a smart link on the page) based on Confluence page…

HI @Tobias Bosshard Create a new group and add all related users to this group that should be able to raise this request. No you can't add organisations to a group

Hi @Aron Gombas _Midori_ Correct, but this will mean the company has to purchase or already have this 3rd party app. I think it's fair to mention this, as ootb this is not possible.

Hi @Felix Kruszinski For this use Issue Security. Based on the security level, the ticket can only be seen by the responsible based on the issue security level set. You can even set this security level by default when the request is made. This is not related to the organization the customer belongs to. I don't get your…

Hi @Narek Zohrabyan Currently this is not possible, but its classified as a feature. You can follow issue: https://jira.atlassian.com/browse/JRACLOUD-32463 

HI @Sara Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the Audit…

Hi @Graham Lee (UK) Welcome to the community. Steps to Change Cell Background Color * Click: inside the table cell you wish to color to activate the table toolbar. * Click: the "Change cell color" button on the toolbar. * Select: the color you want to apply. * Repeat: for other cells or select an entire row or column to…

Hi @Erik d_Arbois What is your question, to have this back. Then you have to make the suggestion to Atlassian, via the provide feedback option. Currently there is no option to view this as it was before.

Hi @Ajin Piones Welcome to the community. This question has been answered a lot, this is not possible. https://jira.atlassian.com/browse/JRACLOUD-69298 Jira has no field permissions. Permissions are set on project level.

https://jira.atlassian.com/browse/JSDCLOUD-13159 https://jira.atlassian.com/browse/JSDCLOUD-11764