Marc -Devoteam- Community Champion

Hi @Sudarsana G This usually is due to an issue on your instance at the Atlassian side. Raise an issue in relation to this via Atlassian Support

Hi @Andjela Milicevic Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Thomas On performing the migration there should have been provided warnings on apps used on you on-premise that that information would not be transferred or even that the app doesn't exist on Cloud. Each app that would be eligible in Cloud you would need to review there documentation and see if they have path to…

HI @Pavan Kumar I think the reference is made to the automation section on a work item, in the issue details, correct? This section can't be made hidden, this is be design. This provides information to the agent to see which automations have ran on the work item and if they executed or not. This is useful to trace if…

Hi @Andjela Milicevic Welcome to the community. The calculation is based on the column where the workflow status is placed on the sprint board. If the To Do status is not in the first column the calculation see this as the issue in progress. See this example where I switched the to do and in progress state on the board and…

Hi @Antonia The user attribute is a tricky on, this always need to be the account id. So you might need both export types: one user friendly and one data consistent Then get the account Id's from the data consistent and paste this information in the column where the user id's are specified and then import that CSV. I know…

HI @Witt, Laura Kristin (MRB-R) Do you mean an work item of type Epic? You need to use the parent field for this. Can you provide screenshots to even clarify this a bit more? This template option you are referring to is not an ootb function, is this from a 3rd party integration? Then look for this under the apps option in…

Hi @Stéphan Lenglart Hi I can't reproduce this on any browser on my laptop or phone. I can't find in settings as well. Does it do that on other non Atlassian web pages as well?

Hi @Lukas Maul To get information from a form field option, not related to a Jira field. To get the information stored in the form field, with field-key "dringlichkeit-auswahl" In you automation do a log action, with the smart value: {{froms.last.dringlichkeit-auswahl.label}} This will provide the input given in the the…

Hi @sreevani.kuninti Welcome to the community. If you require help in such a case find an Atlassian Partner near you, this to help out with your migration. https://partnerdirectory.atlassian.com/

HI @Vladislav Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Stéphan Lenglart This doesn't show on my google chrome. But I have a personal device, is you device company managed? What if you try this in an incognito window? Still this is not Atlassian, but something in the browser or your device.

Hi @Nathan Vinicius Vital Santos Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Witt, Laura Kristin (MRB-R) Welcome to the community. * When creating a new work item, to be directly in the active sprint, the Sprint Field should be filled on creation with the correct sprint name. So is the Sprint field on the creation screen when creating a new work item. NOTE: this isn't a best practice, because…

Hi @Stéphan Lenglart Welcome to the community. On the screenshots you are showing, this is a title of the browser window. If I open Goals or Home I don't even have such a title, are you using a browser plugin or is this a setting on the browser? Also what browser are you using that shows this title, as I'm using chrome and…

Hi @Maite Quiroga Gonzalez Which 3rd party app from the Marketplace are you using? It's also probably best to reach out to their support if there is an issue with the 3rd party app.

Hi @Steve Hooczko @Linh Pham_Kolekti _Adaptavist_ is right on this. Even on the marketplace there are no 3rd part apps for this requirement..

Hi @Nathan Vinicius Vital Santos If these users are inactive they can't approve a request as their account is not active in the instance. They will need to be active, you could create a separate role in Jira and add this role to the permission scheme and only allow the required permissions to this role, like "browse",…

Hi @Kay @Sven Alderath What is german format, as I'm dutch this should be the same format. Try: ###,### ###,###,##

Hi @Steve Hooczko On the permission scheme used by the project, is the Developer Team role mentioned on the right permissions. Browse is the minimum permission the project role should have.

Hi @Vladislav Don't use the other option, choose the option your account for example.

Hi @Myles Boyd What do you want to import? Based on the link I suspect this to be in assets, the link information os outdated and only for Jira on-prem. See this KB article, https://support.atlassian.com/jira/kb/schedule-assets-import-using-automation/ A feature is being developed,…

Hi @Vladislav Welcome to the community. Here in community, most of us are Atlassian users like yourself and we don't have access to your environment. This community is an open public form. Reach out to Atlassian via https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ about your…

Hi @radu_chirila Welcome to the community. Unfortunate this is not possible. You could crate a new feature request via; https://jira.atlassian.com/secure/Dashboard.jspa 

Hi @gopal guna As this in community, most of us are Atlassian users like yourself and we don't have access to your environment. This community is an open public form. In relation to your question, is best to use https://developer.atlassian.com/support to ask this specific question.

Hi @Veronica Salvati If you see this as option, this has to be user in the system or as a customer. It can be the the individual user set his public name the user profile to something else the the real name. Do you have multiple JSM project in your instance, is the user set there as a customer? IF you can't find this user…

Hi @shiva wadhwa Welcome to the community. This is a question you should raise with the support department of the app developer.

Hi @yscheperkamp Can you provide more information , like screenshots. Also are these custom fields created or is there a 3rd party app involved?

Hi @William Crighton Welcome to the community. I'm not a developer, but I do know there is an API option for this in DC. https://developer.atlassian.com/server/jira/platform/rest/v11000/api-group-jql/#api-api-2-jql-autocompletedata-suggestions-get Otherwise it might be good to ask this question in the Developer Community…

Hi @Nathan Vinicius Vital Santos Check how these users appear as approvers on the issues. Is the approvers field on creation filled, based on default options set on the request as field approvers is set by default or are automation rules setting the approvers? Inactive users can't provide actions, as they are not allowed…