Marc -Devoteam- Community Champion

Hi @Valerie Vliegen Roles are globally defined, and therefor available fro each project. Depending on the permission scheme used on a project, where permissions are defined based on role, group or user, a role will have impact. Except roles defined on projects that are team-managed, including Jira product discovery. Global…

Hi @KC Wong What if you try the smart value, {{issue.customfield_10582.attributes.flatten()}} Store this in a variable and then split it.

Hi @Jacob Beatty Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @takeshi jiang Ai features within Atlassian are only available on paid subscriptions, free subscriptions can't use AI features.

Hi @Automation Tester Welcome to the community. What is the agent doing in the automation, does it make a new issue? The edit action is related to the sub-task in the branch, it will not act on the created issue, if that is what the Rovo agent does.

Hi @KC Wong The problem is the name of the attribute, if you call this for example AD Id, then you could use: {{issue.customfield_10582.AD Id}} Seems like Id, id or "Id" will always return the object ID of the asset, not the attribute the is named Id

Hi @Andres Cappiello There could be an issue with the plan, I have seen and encountered this. Can you create a duplicate plan, using the same sources and see how this shows the issues?

Hi @Nathan Vinicius Vital Santos Which screens are used for the issue type Service Request, I assume the field is present on these screens? Are there any 3rd party apps in place like scriptrunner behaviours or others that interact with view and/or workflows The field configuration scheme used, does that contain more then 1…

Hi @Simona Spaccatrosi That's not the question, what type of custom field is this, single select, etc..?

Hi @Antonia No this is indeed not possible. accountid's are not stored in assets, only the reference to an account. You can try to use a web request action in your rule to get the account id based on email, if you have this set on users in assets

Hi @Paul Harrison You can filter by status, but nog group by status. There is an open feature request for this, see https://jira.atlassian.com/browse/JSWSERVER-25003 

Hi @Simona Spaccatrosi Welcome to the community. What type of field is "pair"?

Hi @Vasileios Kostogiannakis This is as a free instance you can't use granular permissions. This is only available on a paid plan

What if you use, in an edit action the advanced option { "fields": { "Assignee": {{"Test Rule" object.Key-Owner.flatten.asJsonObjectArray("id")}} } }

Hi @Adebayo Banjo Is the Developer role granted the permission "Browse"? This is the essential permission that needs to be granted, otherwise the project can't be seen or accessed at all.

No I mean not a log action, what is the result of the aql in assets or in a lookupobjects action in an automation rule

Hi @Vasileios Kostogiannakis In. the app settings, that you showed in the screenshot from yesterday 8:28PM. On the project permissions for the app, there are also 3 dots behind the groups section, press these 3 dots and then delete.

Hi @Claude Eller Start typing the name of the user you want to have this automation run from. This users needs to be an agent and have access on the project.

Hi @Vasileios Kostogiannakis Behind the project setting option, press the 3 dot option and presse delete. I tried the app on a free instance and had no permissions per project sert and created a clone action ant this worked

Hi @Florian Bonniec Good suggestion, I tried it, but doesn't seem to work At least not on my end.

Hi @David Ruiz Can you show such a user. Are the users granted a JSM license, so in administration, these users have the agent role. User not granted an agent role, are customers and can only access the portal.

Hi @Vasileios Kostogiannakis I installed the app on a free subscription. I made a clone action and aI can use it. please remove the permissions, as seen in you screenshot commented yesterday at 8:28 PM Presse the 3 dots behind the restrictions and remove them.

Hi @Claude Eller Add a user to the project with the correct permissions (agent) and in the rule details set this user (start typing to get the user).

Hi @Antonia The key Owner attribute contain user objects that are users in Jira? What is the object type where What do you get if you use this aql: objecttype = "Test Regel" AND object HAVING outboundReferences ("Intune user" = "Key Owner")

Hi @Jo-Lee Bertrand Yesterday (Monday) there where many issues on Atlassian based to an major issues at AWS. I can't reproduce it in 3 different instances in different project types or instances. If it still occurs, then best is to raise an issue with Atlassian Support, as it might be something with your instance.

Hi @Chris Collins I can click anywhere and see the articles. I can also can go back to the home page. I don't need to login anywhere. It might be related to users from another company also having access to another Confluence with their account where login is required. Can one of your trusted partner try it in an incognito…

Hi @Vasileios Kostogiannakis Yes, just leave atlassian-addons-admin, and org-admin and add jira-users-steurberatung-ovadias And try again.

Hi @Rogerio Honorio Da Silva Junior Nice one, but Atlassian seems to do more un-communicated changes that won't sit great with their users. See also the change to set the work items status from the side to the middle, that got reverted.

Hi @Arturs Kalnins Yes would be easy, but it could also be in relation to MS. If they don't allow this in this way or they have many changes on accessing their API, then this might be a reason.

Hi @Barak Glanz Can you still access Jira, other projects? Can other users access the project TIK? If so then it seems related to permissions.