Marc -Devoteam- Community Champion

Hi @Leonel Goitia I can seem to replicate this. If I add a column, the headers appear, but on a refresh they are gone again. Suggest to raise this at support, as this might be a bug.

Hi @Ines B_ Me neither. But if you get this message, it might be correct, maybe Atlassian Support can answer this

Hi @Antonia You can use the schema graph option in assets for this or even use the option on an asset set in a ticket. Or is this not what you are looking for.

Hi @Varvara K_ You could look at Notification Assistant for Jira - Email or equivalent solutions on the Atlassian Marketplace

Hi @Sascha König Tickets need to have a resolution set. Is the field resolution set on the tickets? I suspect not. You can do this by adding a post-function to the workflow or a screen on the transition to "Gelöst" and place the field resolution on the screen.

Hi @Tim Patrick I don't think there is an option to query this. You might need a scheduled automation that gets the values from the attributes you mention, stor them into separate variables an then compare them. Based on the compare set another attibute on the object with a status or boolean option. Then in Confluence use…

Hi @Steeve P_ You could start iwth the documentaiotn on on-call schedules. https://support.atlassian.com/jira-service-management-cloud/docs/build-on-call-schedules/ 

HI @Varvara K_ You can create custom notifiactions and usec these specific notificaiton is workflow postfunctions. There are no audio options in Jira for notifications.

Hi @Neutrino_Sunset What do you mean by "dumb/curly quotes"

Hi @Bartek Zakrzewski The project feature Incident Management needs to be enabled and in the section Operations and the option Incident Managment the Responders option needs to be enabled.

Hi @socialy Welcome to the community. Check this KB article on JSM and Event Bridge, https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-eventbridge/ 

Hi @daniel_froehling As I mentioned; * Do you have a premium JSM subscription? * Have you enabled the project feature Incident Management? * Have you created a Team* Access the Team * Select the Operations option * Select automation section * Create a rule

Hi @parksiwoong Conatct Atlassian Support. Community members can't access enviroments.

Hi @Pasi Pönkkö You need a llokup for this question you have. Then add an advanced branch in your automation, to run over the issues found in the lookup action. Set you condition in the branch as well as teh sent mail action. In the sent mail action, use {{#lookupIssues}} {{key}} | {{summary}} {{/}} Also…

Hi @Avery Safley The 5 in the middel means that there are 5 issues in the system whre the option "The Bahamas" is used. I think you are using Custom Charts app, you can hide the percentages and numbers or even per option I think, I my memory serves me well.

Hi @daniel_froehling As menionted by @Jorge Cammarota this has to be done in automaiton. But in the automation ot the Team (if you are on Cloud) Opsgenie is outdated. So you will have to create a team, have incident mangement feature enabled on your JSM project.

Hi @Avery Safley I see this is probably done by a 3rd party app to prive you more option, but stil I don't get your question. Can you show an image on whta you would expect as an outcome?

Hi @Ranchin Hervé This is not possible. There is an open request on this, https://jira.atlassian.com/browse/JSWSERVER-26287 

Hi @Sarah Jones Welcome to the community. After your Branch statement, delete existing Edit issue step, and below: Add Component -> Then: Add an action -> Select "Lookup Issues"-> Give JQL => "Parent" = {{yriggerIssue.key}} Then Add Component -> Then: Add an action -> Select "Log Action"-> Enter => {{lookupIssues.original…

Hi @Thom Welcome to the community. Contact the vendor of the app to see if they have features for this in development or are willing to look into this. Atlassian is not the one providing automation integation functions for aps, the app developers need to see igf they can integrate their app with automation

Hi @yaron I'm a bit confused on your question. Can you add screenshots to clarify, (I think you are not using the terminology correct, and this is throwing mwe off-topic)

Hi @Bharathi I have this information from Adaptavist (deveoper of scriptrunner) they confirm that the enhanced JQL functions can only be run on the enhanced search page and not in native JQL due to how the JQL functions are run. To use it in automation, you can reference the Jira filter anywhere where you have native JQL…

Hi @Alain Gagne You can't. As the user account, is a personal account and not managed by you or your organisation. Only the user itself can disable this, the user needs to go ove the documetnation I shared.

Hi @Alain Gagne As this is an external user, have the user check his own profiel and settings. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ 

Hi @Bianca de Weerd This is not possible, as there are no properties for this based on a Jira issues/work item/ Also not with a 3rd party solution, as seen in this community post around using JMWE…

Hi @Alain Gagne What is the error this user gets, 2fa option. In what policy is this user, is this a managed user or an external user the setup 2FA for his own Atlassian account?

Hi @Timothy Coup You can connect multiple tenants. You will need to have a premium scbscription https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/

Hi @Naoki You need to have the Confluence app to use the KB feature. This can't be done without having Confluence.

Hi @Cody Welcome to the community. You can't use the JSM API endpoints with a scoped token. the API endpoints in the JSM API mentioned by @Rik de Valk _Brainboss_ don't have granular scopes defined. So these can't be used based on a granular scope for now, I hope this will change.

Hi @Bianca de Weerd You can only add request types to email addresses, if the request type only contains the fields Summary, Description and optional Attachment. Request with more fiedls options are not eligible for creating work items via email.