Andy Gladstone Community Champion

@Mark Parkin Welcome to the Community! You may want to check out the Partner Directory where you can find certified Atlassian Partners that can help you with training, enablement and configuration of your Confluence Cloud site. https://partnerdirectory.atlassian.com/ Good Luck! 

Getting ready to become In-famous. As Ned said, IN-Famous is when you're MORE than famous! Let's do this!

@Jimmy Seddon thanks for the post and early AM education on Canadian minting. 

@Lamika Wilson welcome to the Atlassian Community. Based on your post, I suggest that you join the PMP group in the community. https://community.atlassian.com/t5/Program-Management-Professionals/gh-p/program-management-professionals Good luck!

This is a moment of vulnerability for me. I'm a very WYSIWYG user of Confluence, but would love to learn the power of CQL. Any recommendations on resources to learn from?

All of my workations have been vacations where I also worked. With a wife and kids it's been hard to plan anything that would even remotely resemble a workation. I have been planning a seven day, 750 mile bike tour (using Confluence!) for close to two years now. That is my first attempt at a workation - 5-6 hours of…

Users don't live in Jira all day. Admins do. Developers do. Product Teams do. Agents do. But not the users reporting issues. That's why Jira Service Management ChatOps is my favorite integration. Bring the Agent to where the user is - inside their communication tool. We have installed it in Slack and that has allowed for…

When people ask me why use JSM when we already have Jira I always start with one answer: portals. Jira (meaning 'just-Jira') will always be a haven for technical users like Product and Development Teams. But JSM allows 'just-users' to submit requests and follow up on their progress through a more intuitive form based…

What’s your top piece of advice for resolving incidents with Jira Service Management? I have two: * Try to limit the number of issue types that you create. Train users on how to properly categorize issues so that assignment and escalation can follow proper and predictable paths. * Never close a ticket without first…

How did I just find this series today? I think I'll need to clear my calendar. Brilliant idea @Rachel Wright - I'm looking forward to binging the content!

Incredibly insightful article @Jimmy Seddon! Thanks for sharing your experience with us. I know the next time I take an exam I'll have a greater appreciation for the process that took place prior to my logging in to the certification platform.

Here's another great article that has a summary of free learning resources! https://community.atlassian.com/t5/Cologne-articles/Unlock-Your-Atlassian-Journey-Free-Learning-Paths-amp-Resources/ba-p/2676515

@Steve Wardell welcome to the Atlassian Community! Have you taken the Jira Essentials Prep Quiz yet? You get Kudos points for completing it, and there are more learning resources on the page. https://community.atlassian.com/t5/Jira-articles/Bite-sized-Learning-Jira-Essentials-Prep/ba-p/2538620 Good luck on your journey of…

Really excited to schedule and tackle this one! I'll find out if my love affair with Confluence is a shared commitment or not!

If it were a paid two months off, I would split it into three separate blocks of time. 1st Block - 2 weeks of Beaches and Water sports. Getting up early, heading to the beach with a book, a journal and large ice water. Just enjoying reading and writing for no other purpose than the reading and writing itself. No devices,…

@Entrepot STPI-ETIS welcome to the Atlassian Community. What product are you using that you are experiencing this issue? Is it Trello with the QR Code Power Up installed? AFAIK, there is no QR code or cards related to Confluence, where this question has been posted. Please provide more details so we can assist.

@Vanik Avetisyan welcome to the Atlassian Community. Sorry that you crash landed here with this issue. Did you delete the text that the inline comments were attached to? When you look at a previous version of the page, do the comments come back? It is a known issue that deleting the text will make the comments disappear.…

@Juan Carlos Pin thanks for sharing. I feel your pain - for different reasons - but feel it nonetheless. I know what working with antiquated processes that are burdened by the dogma of 'that's the way we always did it'. I'm glad you found an oasis in your personal system and dream of a day when your entire day will be…

A man who is spending time in Kentucky should be looking at a Mint Julep!

@Angelie Stephens I have probably qualified a few more times based on my activity. Can you check it out? https://www.linkedin.com/in/andygladstone/recent-activity/all/ Thanks!

Butter Pecan! Now I know why we are friends. I'll break mine down into two treats: Healthy: Juicy plump strawberries. Nothing like biting into a sweet strawberry while sitting on a lounge chair with an ice cold glass of water. Not as healthy: Soft serve vanilla and butter pecan swirl in a sugar cone, with chocolate…

My inbox about to be...

Absolutely love these summaries. Always give me some new app to research and demo - and in some cases, even become a paid subscriber for.

Already a big fan of Smart Links in the content tree. This article introduced to me the AI Summary on a Smart Link, which I just tested on a few pages in my environment and the summary was 👌. Thanks!

My advice is simple and powerful. We realized the importance of utilizing Assets when our workforce went from fully on-premises to completely hybrid. With users taking PC's, Laptops, Phones, Monitors and peripheral equipment home it became very difficult for IT to manage who had what and where. In the past, they would…

Thanks for providing this platform for AMA! Will JSM ever support exposing read-only fields to customers in the portal? There are many internal use fields that the support team utilizes that should be editable by support agents, but read-only for the customer. Currently these fields are only visible internally. We'd like…

@Sanchit Nigudkar Welcome to the Atlassian Community! I sent you a note via LinkedIn. Please reply to me there and we'll get you on the list for attendance. Looking forward to meeting you in person.

@Scott Gast welcome to the Atlassian Community. If you remove SMS messaging as an option, current subscribers will not be informed of the change. It's a setting managed by you/your organization - but not something that triggers any changes or messaging to the end-user. Hope this helps!

Welcome to the Atlassian Community! Make sure to work with the Community Managers to get the appropriate lozenge on your account so you are recognized as a Marketplace Partner. I'd also recommend reviewing the community rules of engagement for Marketplace Partners. I'm looking forward to your contributions!