Rodrigo B. Atlassian Team

Hi @Amalinally De La Rosa, Yes, but it's important to highlight that Atlassian Access is not a feature from your Cloud site, but a feature for organizations to manage their employee's Atlassian Accounts, so it's one time cost per user and the security policies will be applied across any Atlassian products/services they…

@Amalinally De La Rosa, We currently don't have test environments for Atlassian Access, we recommend that you use a separate test domain if possible, otherwise, test during off-business hours, disabling SAML is immediate when needed, either by deleting the current SAML configuration created or simply removing the domain…

Hello @Amalinally De La Rosa, Welcome to our Atlassian community! The difference is that the add-on is only for the server version of the product, currently there are no add-ons for SAML on the Cloud version, only the functionality provided by the Atlassian Access product. Thank you & kind regards, Rodrigo Becker Atlassian…

Hello @joang-mediastream, Welcome to the Atlassian community! Your case is more related to support than to community, so if you are still experiencing the problem, please reach out to our channel at support.atlassian.com. But not to leave you hanging, you can use the "Can't log in?" feature from the Atlassian ID…

You are welcome @Kyriacos Georgiou, thanks for getting back and accepting the answer :)

Hello @Kyriacos Georgiou, Welcome to the Atlassian community! In the Cloud environment, you can enforce log in through Google by integrating with your G Suite, may I ask if you have a G Suite serving your user base? This link below talks about what it is: * https://gsuite.google.com/features/ Following that, if you have G…

Hello @Julie Rose, It's not possible to have such ordering using JQL, you would need an additional custom field with the weight of these requests with numeric values, for example, but it would add too much complexity to match which weight correspond to which issue type. To simplify it and provide a solution to you, you can…

@NA, Thank you for providing the feedback on your problem, with the information you provided, you were having issues with customer notifications then. Rodrigo Becker Atlassian Cloud Support

Hi @Ignacio de Córdoba, Tough situation, I think you changed a permission scheme that was associated to all projects. You must think of permission schemes as a list of people allowed inside the club, in Jira, multiple clubs can use the same list, so you don't have to do re-work every time a new customer is in town. To…

@NA, For Jira notifications, you can use the notifications helper to understand why they are not receiving it, check how you can use it here, it's very simple: * https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

Hi @Julie Rose, Complementing Alexey's reply, you can use a JQL similar to this: assignee = currentUser() AND resolution = Unresolved ORDER BY Priority DESC, issuetype ASC Of course we recommend that you make the proper changes to suit your agents. Kind regards, Rodrigo Becker Atlassian Cloud Support

So sorry @Ali Khalid, I pasted the wrong URL and did not notice, here you go: https://confluence.atlassian.com/adminjiracloud/configuring-project-permission-schemes-868982875.html This documentation shows how to associate your projects to other permission schemes.

Hi @Susan Ostreicher, Your feedback was heard, please take a look at my answer to this question and leave your thoughts! Thank you, Rodrigo Becker Atlassian Cloud Support

Hi Jason, From the time you posted this question to today, Identity Manager has been launched officially and re-branded to Atlassian Access. We heard the concerns of our customers regarding the pricing for the product during the Early Access Program and we've made solid changes to it, we'd like to ask you and other…

Hello Sean, For our Cloud product, Atlassian Access is indeed required to use SAML for integrations with Identity Providers (ie: Microsoft Azure), more details can be found here: * https://www.atlassian.com/licensing/atlassian-access For Service Desk customers (portal-only users), there is no SAML feature available at this…

Hello @Dirk Festerling, @Marthine, @Danyal Iqbal and @[deleted], I hope you are all well! With the product Atlassian Access (Identity Manager) being generally available, some of our customers' concerns were addressed and delivered together, for example, Atlassian accounts that does not have any product license (Customer…

Hello @Erwan Cosnuau, Welcome to the community! Atlassian is not charging for 2FA, all Atlassian accounts can still enable it and use without cost, the feature that is part of the Atlassian Access product is the Enforced Two-Step Authentication, which is additional administrative control to enforce this policy to all…

Hello @Ali Khalid, Welcome to the Atlassian community! You can achieve that by customizing the permission scheme of your project in specific, by standard, projects will use the default permission scheme, so you must have this project using it's own exclusive permission scheme. Think of a permission scheme as the list of…

Hey @Vaughn Dumas, Alexey nailed it from the Jira Service Desk agent's perspective, I'd like to complement it with a question. When you say that you don't want users from a school seeing the requests of another school, do you mean the Jira Service Desk customers or Agents? If you are concerned about the customer accounts…

Hi @NA, Complementing Bastian's comment, by standard there should not be any special configurations when the reporter of the issue changes, you must check between the Jira and Customer notifications, since this issue can be a little complex, I'd recommend that you raise a ticket on our Atlassian Support, we will be happy…

Hey @Johny Grispos, Complementing the responses of the folks above, there is one important detail to take notice, only users with the Jira Service Desk license can assign tickets, just the permissions won't do it, because in Jira Service Desk projects only agents are allowed to be assignees. I am not sure what is your use…

Thank you for voting and watching that feature request @jgraceeapexpert, have a wonderful day yourself as well!!

Hey @jgraceeapexpert, Apologies, I noticed shortly after that I missed that, I edited my comment, but here you go: About your questions on the current Project details and navigator screens, it's not possible to add custom fields there and also not possible to rename the columns, but you make a good point about matching the…

Hello @jgraceeapexpert, I get what you want, you wish you could add a Product Owner to the project itself, right? Other users brought this up in the past, way in the past, to allow administrators to assign custom fields to a project, this way you would be able to create the Product Owner custom field and assign it. This is…