Owen Wallis Atlassian Team

Great feedback thank you. We'll take a look at Noto. Agreed that SVGs are not family snap shots! PNG is more suitable so we'll take a look into that too. Thanks Owen

Hi everyone, Thanks for your patience with this. I’m the PM on the Media team. The fact that SVGs render text as squares has not been great. I’m please to say we’ve started rolling out an initial fix. As some of you have noticed we are rendering SVGs as image files. This is as some SVG files can contain script tags, so are…

Hi Lennon, The Jira team are working on this as a priority. There are multiple places in Jira to upload images, so the surface area is large - and the blast radius if any bugs are introduced is also very large. I will continue to press the relevant team for a speedy resolution. All the best Owen

Hi, I think this may be related to: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Attachments-Disappearing/qaq-p/1346784?utm_campaign=subscription_search_answer&utm_content=post&utm_medium=email&utm_source=atlcomm#M57186

Hi, I think this may be related to: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Attachments-Disappearing/qaq-p/1346784?utm_campaign=subscription_search_answer&utm_content=post&utm_medium=email&utm_source=atlcomm#M57186

Hi, I think this may be related to: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Attachments-Disappearing/qaq-p/1346784?utm_campaign=subscription_search_answer&utm_content=post&utm_medium=email&utm_source=atlcomm#M57186

Hi @Giddy Our quarters are different in Australia - we are in Q1 of FY21 now (Q1 being July, August, September). I believe the Jira team is aiming for end of Q1, early Q2. I'm watching our internal Jira ticket so I'll update if its going to slip. Thanks Owen

Hi @james_bailey Data residency - with an EU realm for Media is coming very soon: https://confluence.atlassian.com/cloud/manage-data-residency-976763149.html Thanks

Ok thanks, I'll take this information to my team.

Hi @Giddy, @[deleted], I just met with Anastasia and her team. It does sound like it may be related to the Token expiry fix that we are working on with Jira. We did put up one fix but it doesn't look like it fully resolved the issues. The problem occurs when a browser tab is left open for a while. We think longer than…

Great! Glad it worked. Sorry you're having to use this workaround for now.

Hi Janos, When you export from MS Teams which formats of videos are you able to choose? I wonder if exporting with a different codec may help. Let me know Thanks Owen

Thanks Giddy, myself and some PMs from the JSD team are meeting (over Zoom) with Anastasia next week. I'm hoping the call will help us diagnose. Feel free to find a time with me here: https://calendly.com/owallis - as perhaps you may have a different use case which will help us understand the issue. Thanks Owen

Thanks for flagging this. I'm a PM on the Media team. We're aware there are issues with MS Teams videos. It would help if you could give me more information to help us diagnose. Are you adding standard aspect ratio videos? Are videos a 'normal' filesize (by normal I mean less than a couple GB!) Thanks Owen

Hi Eve, Confluence has a built in file versioning system. So I think what is happening here is that you are possibly adding files with the same name? In this case Confluence will be showing the first image all the time. The workaround for now is to use different file names (sorry). I'm the PM on the Media team so we're…

Hi Anastasia, Thanks for getting in touch. I'd love to get some more information to help diagnose your issues. If you're able to find a good time it would be great to talk over Zoom: https://calendly.com/owallis/ If our timezones don't synch up let me know and we can work out another way. Thanks Owen

Hi @Ben Ashby thanks for this. Also for @Andrew McKay (and any other interested parties). You are quite right, unfortunately we didn't catch the token expiry issues everywhere. The Jira team are adding in a fix to files uploaded via the description or comments of tickets on the 'view issue screen'. This should be done in…

Hi @Zac_Delventhal, Thanks so much for looking into this, but apologies you had to! Edit: I brought up the issue of the forward slashes in filenames with my Media team and Jira. Looks like this issue is being monitored here https://jira.atlassian.com/browse/JRACLOUD-72485 and also…

Hi @Andrew McKay, Yes we're rolled out to 100% now. Apologies you are still having issues. We know we still need to work on improving the upload experience. I'm based in Sydney but if you can find a good time to talk I'd be happy to learn more about your setup: https://calendly.com/owallis/ If you can't find a time, then…

Hi Brexton, The fix I mentioned relating to the final set of upload issues started rolling out last week. We are progressively rolling out the change to make sure there are no issues. So, all going well with the rollout, it may be another week or so before the change is on your Jira instance. Apologies for the delay. Owen

Hi there, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. Late last week we worked with the Jira team on a fix which we think resolved most of these issues. We have another fix coming soon relating to when you leave a browser window open…

Hi Kristina, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. The feedback you gave me here helped me push for a fix with the Jira team. As of 10pm Sydney time last night we put up an initial fix for the upload issues which I think relate…

Hi Rich, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. We have a fix that the Jira team are helping us on which we think should resolve these issues. These relate to when you leave a browser window open for a long period of time, come…

Hi everyone, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. Thanks everyone for your comments. I totally understand the frustration. Especially at the moment when many of you are working from home, balancing work with looking after…

Hi Zac, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. The feedback you gave me here helped me push for a fix with the Jira team. As of 10pm Sydney time last night we put up an initial fix for the upload issues you've been seeing. I…

Hi Thomas, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. The feedback you gave me here helped me push for a fix with the Jira team. As of 10pm Sydney time last night we put up an initial fix for the upload issues you've been seeing. I…

Hi everyone, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. Thanks everyone for your comments. I totally understand the frustration. Especially at the moment when many of you are working from home, balancing work with looking after…

Interesting, so were you marking up the screenshots after the file was added? Or was it a marked up screenshot that was uploaded as the issue was created?

Hi @Korina Skhinas, No problem at all. Commenting was actually tied into the old Media viewer. The new Media viewer does not allow for commenting, although it is a feature we are looking at adding back: https://jira.atlassian.com/browse/CONFCLOUD-67745 If you had the time it would be great to chat on a video call so I…

Hi Kenny/Shannon, We've actually just pushed out a fix for this. So hopefully this should be fixed in the next couple weeks for customers. Thanks Owen