Ben Thoma Atlassian Team

@Julia G Sorry for the frustration. I commented on your other post re: historic info here. 

@Julia G Sorry for that frustration. Our team is working diligently to bring everyone's historical records over to the new platform and the good news is: the expected timeline for this process to finish is today! Would you mind looking again on Monday and letting us know if you still don't see your historic info? Thank you…

I also want to add that ACP-620 is offered as part of a training + exam bundle. So you will get valuable Cloud training when you enroll, as well as access to a hands-on lab environment to help you practice what is taught in the lessons.

@Christina Haderer I do want to address one part of your question: you will need to update the app by July 15 in order for courses to be available to your installed users. The underlying platform has changed and the former versions will no longer be supported after July 15.

Our limited-time promotion has come to a close, but I want to encourage everyone who came here looking for free training to check out our newest, free learning paths: * Jira Fundamentals * Confluence Fundamentals (available soon) Both include the chance to earn a brand-new University badge! And if you are looking for all…

@G subramanyam I'm so glad to hear that you like the experience and brand improvements. We may have still been in the process of bringing over your past enrollments in the last few days. Take another look and let me know if you still find your history to be incomplete.

@robert_tarver You may find this free course from Atlassian University to be helpful: Jira Reporting Basics Happy learning!

@Vincent Rijlaarsdam Thanks for your questions! * Certifications are still managed through the Certification Portal (CertMetrics). No changes will happen there, but you will find may Certification Portal links in various pages throughout the new platform, so you can get aback to them easily. (example) * Did you complete…

@Jay Moczulski Gotcha… yes, the Certification Portal and/or PSI are where you want to go fo that. Glad you found it!

@Joanna Thurmann or @Sam Harding: I believe this is one we either didn't see or have time to get to… If we want to see the recent created or updated rules, can you add a date column on the rules list?

How can I make the created ticket with the main ticket, i.e. create a linked ticket, filled in some of the fields Answer: You can set Linked Issues field. Update the field Linked Issues. You need to make sure that the rule actor has Link Issues permission. Also, make sure that Linked Issues field is on the right screen(s)

A request: It would be nice to set the actor dynamically. For example, the actor is the Reporter of the issue. Having to hard-code the actor is not always beneficial. Answer: Good request. For those who are unfamiliar with it, currently you can act as either the Automation bot, or the user who triggered the rule (which…

Are there any plans to integrate Automation for Jira with Microsoft Power Automate to even further expand the automation potential? Answer: Not currently, but there is works to enable third party extensions for Automation for Jira

Should there be a need to write some code/scripts where do I do that ? Do we use groovy ? Answer: You can use Automation in combination with other tools, such as script runner, to do this. There are a lot of guides in community around doing this. Automation does not support scripts itself

Is there a way to clone an issue into a project selected in a Project Picker field recorded in the source issue's custom fields? Answer: Yes, there is. When cloning an issue into a project, you can use a project id (selected from smart values, and therefore custom fields) to say which project to clone into

Can you explain how multiple condition statements work? For example, we create 5 subtasks. Then, if a field = XXX, create 3 more subtasks. You mentioned that as soon as one condition fails, the rule stops. This was answered live. You can hear the response in the recording.

can I access insight custom fields in automation rules and if yes, how do I access (syntax) attributes and multiple values? Answer: yes you do, insight fields behave as type "LIST" Check the documentation on smart values - lists This was also answered live. So, you can watch the response in the recording.

Will Automation support retrieving/triggering and working with Project-level data? Like Project Name, Project Lead, Description? This was answered live. You can watch the response in the recording.

so for assignee, will there be an option to assign to who ever transition the issue to a certain transition? We have been using previous assignee and does not work for all scenarios Answer: Ah, I do no think so…. I will have to investigate whether there is a way to do this. Feel free to raise this as a community, and we…

I’ve a rule to pre-populate the description of an issue with a template ( Acceptance criteria, pre-requisites etc.) on its creation, but when I create a clone using this issue the new issue is created but the description field is just wiped out. How can I fix this? I’m creating a clone manually sometimes when trying to set…

Is it possible that automation rules from a server instance get deleted when the instance is migrated to a cloud instance? Answer: Migrating from server to cloud should copy across your rules. You can also manually migrate by exporting and importing rules yourself (from the global admin management page)

i want to transition an issue from a waiting status back to the previous status it comes from by a manual trigger. i tried with customfield and smartvalue. Is there a ready rule to implement this easily ? Answer: Getting the previous status is the tricky bit here. I think your idea about customfield is a good idea, it is…

When you use crontab for the schedule what timezone is it based upon and is this different for DC and Cloud versions? Answer: The timezone is UTC. I am not sure about whether DC would have differing behaviour, I'm sorry.

Do you see any possibility to include the Move issue operation as an Automation option? Answer: Move issue operation is currently the “Transition Issue” component in Automation I meant moving an existing issue to another project ;) @Sam Harding ?

Are there any plans on having an Automation for Jira for Insight course? Answer: Insight automation will be covered in an upcoming Insight Essentials course.

Any plans to be able to add/edit/delete automation rules programmatically via new REST endpoints? Answer: We have plans to enable this, but it is not scheduled to be worked on in the immediate future

Do you know if accessing (getting or setting) a component lead will be possible soon? Right now I think it’s only possible to get through api Answer: This is not currently supported with automation for Jira, and we do not have any plans to implement this. You can raise this as a feature request though via our public issue…

When a rule doesn’t run, what is the best way to find out why it didn’t run? (The Audit Log doesn’t really give much info on why the rule didn’t run) Answer: There is no way to pull more information out of the audit log than what is already there unfortunately. We are currently looking to add the ability to drill down and…

We have so many rules right now and it drives us to find out which ones we created recently. Is there a way to add a column date on the list page ? The label is not really working for us Answer: The label functionality is the only real way to manage/filter your rule list at the moment. There is no way to add the date of…

Are you guys planning to develop a skill builder course based on automation? Answer: That’s one of the Skillbuilder titles that is under consideration for us. However, right now you have access to the entire Jira Automation course for free (Available until July 1, 2021)