Gökçe Gürsel {Appfire} Atlassian Partner

Hi @Stanislav , For a more intuitive SLA panel, you can try Time to SLA. Please let me know if you have further questions. Regards, G. Please note that I'm one of the members of the Snapbytes team.

@Mohamed Darmoul , Jira Service Management does that. I thought you are looking for a way to show customers additional (SLA) info in the customer portal.

Hi @Mohamed Darmoul , You can use Time to SLA for your requirement. You can define SLAs for your customers and show SLA panel in the customer portal to your customers. You can show start date, end date and target date of your SLAs as well as remaining, elapsed and pause durations. You can later extract detailed reports for…

@Thangavel VELUCHAMY , You can refer to the documentation for details: https://confluence.snapbytes.com/time-to-sla/sla-search/ordering-issues-by-sla SLA End Date is a TTS-SLA attribute that you can use in your ORDER BY clauses. TTS also uses slaFunction keyword for searched. Therefore the JQLs should look like this:…

Hi @Thangavel VELUCHAMY , Time to SLA has dedicated search functions, gadgets and reporting features for this. You can perform the search with slaFunction = isBreached() and order the results by SLA end date with order by clause. project = TIS and slaFunction = isBreached() ORDER BY slaEndDate Or TTS search functions like…

Hi @Aya AlJboor , I'm not so sure not Jira has all of them out of the box. Jira has gadgets that might be used in trend analysis (however, to measure the time of last status change, time spent in and between status(es) like you've said in your post you might need to extend the capabilities of Jira with a plugin. Enhancer…

Hi @Aya AlJboor , It's strange, I believe the post is deleted. Apart from the Jira's own capabilities I suggested Enhancer Plugin for Jira as a paid option. Enhancer Plugin for Jira has all these capabilities you've asked for. It has Time in status custom field to show time spent in each status and which assignee spent it,…

Hi @Daniel Egan , For an SLA timer that counts down to a target, you can use Time to SLA. You can set up to start it when the subtask moved to a specific status and end it when the sub-task is Resolved. You also need to set up a goal or a negotiation date, set up a JQL condition as issuetype="Sub-task", and you're done!…

Hi @New Verve Consulting , You reset your SLAs with Time to SLA. Just navigate to SLA Configuration menu, select your reset condition and you're done. Since your reset is based on a status change, you can capture the date of this specific status change with automation and use that field as the reset condition.…

If you're using JSM, you can just configure a calendar for your SLA that excludes weekends. That is the most sensible way to manage this requirement imo. https://confluence.atlassian.com/servicemanagementserver/create-and-edit-sla-calendars-976770869.html If you're using or want to use Software or Core, I suggest TTS.…

Hi @Sujata , If you're using a Software project or Business project, you can try Time to SLA. You can define a calendar that excludes weekends and TTS clock will pause during weekends. You can also define a TTS notifier to fire an event that can be processed by third party plugins so that you can tag your issues. Time to…

Thanks for sharing. I'm gonna be there.

Hi @Dan W , There was a similar question a while ago. I believe if you can get in touch with Atlassian support, they will increase this number for you. That being said, for unlimited number of SLAs and SLA Goals, you can try Time to SLA. As a bonus, Time to SLA works with Software, Service Management and Business projects.…

Hi @Jatin Ramanujan , You can assign different SLA Goals for different issuetypes via JQL like below. Just click the + sign under goals (I don't have New Ideas or New Features issuetype, that's why it's angry)

Hi @Jatin Ramanujan , I'm assuming that you're referring to the Resolution SLA. If not, please correct me. Just navigate to Project Settings > SLAs > Find Resolution SLA > Click Edit and modify the SLA Goal accordingly. https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-time-metrics/…

Hi @Ruhi Tanwar , You can just add Entered Status: Closed as the SLA stop condition like below to your SLA configurations: Cheers, Gökçe

Hi @Anca Huruiala , You can do this with Time to SLA. You can edit the SLA duration format through Time to SLA menu > Settings and you are done. Also, Time to SLA works for JSM, Software and Business Projects with awesome features like SLA resets, ability to show the SLA panel in customer portal, detailed reports and so…

Hi @Gabriel Mercer de Lima S. , You can do this with Time to SLA. You can enter your SLA start as Date field:Created or the first status in your workflow, SLA End as Date Field: Resolved or the Done statuses in your workflow and enter your SLA Goal according to your priority. For your goal you can enter a duration (like…

@Neeraj Kumar For Jira Cloud I'm afraid there is no other way. You can just try Time to SLA for free and make a decision later. Please let me know if you have further questions. Cheers, Gökçe

Hi @Neeraj Kumar , Time to SLA has this feature and you can just change the visibility of the SLA panel easily. Just navigate to Settings > Permission and click edit for the SLA Panel permissions. You can grant permission based on group membership and to specific users. It's just that easy. Please let me know if you have…

Hi @Ahmed Alghamdi , Enhancer Plugin for Jira has dedicated custom fields such as Status Entry/Exit Dates, First/Last Resolution Dates and First/Last In Progress Dates (And so on) for this and you can use them in your reports and gadgets. Just add these fields to your screens after the configuration you're done. Also,…

Hi @Sneha Gopinath , You can use Automation for this. A rule like below should work ( you can modify the trigger): Please let me know if you have further questions. Cheers, Gökçe

Hi @Angela Schmitz , I believe there is a post function missing in your workflow that should clear the resolution field when reopened. To prevent this situation in the future, your admin should add this post function to transitions in which the issues are reopened. To fix the existing issues,you can identify problematic…

Hi @[deleted] , Time to SLA has the negotiation date feature and you can use it to set a date as the SLA goal. Just navigate to SLA goal section in the SLA configuration menu and select negotiation date. You can select any date or date-time picker type Jira system field or custom field as the negotiation date. And you're…

Hi @Sébastien Nunes , Welcome to the Community. You can refer to this post here: https://community.atlassian.com/t5/Jira-Core-questions/cant-create-any-new-tickets-says-quot-The-selected-resolution-is/qaq-p/1322396 "Resolution is the system field which will become mandatory by default in all screens it's been added and…

Hi @[deleted] , Based on your requirements I think Time to SLA will do nicely. You can create an SLA that starts when the issue is created and ends when the issue is transitioned to a Closed status (Closed, Done etc.). You can set a duration for this SLA such as 3h and you are done. SLA Panel will show you the target date,…

Hi @Mahyar Mohebbi , You can do this with the Comment Enhancer for Jira app. Comment Enhancer for Jira makes it possible to create custom fields about comments such as : * Last Comment * Last Commenter * Last Comment Date All custom fields are indexable/searchable. Please let me know if you have further questions. Cheers,…

@Jenny Thompson , it's my pleasure :) Happy holidays!

Hi @Jenny Thompson , You can create a text field, set up an Automation rule that triggers with scheduled and sets that field to the smart value: {{now.diff(issue.created).abs.days}} https://support.atlassian.com/jira-software-cloud/docs/use-smart-values-to-manipulate-and-format-dates/ (I've used the description field for…

Hi @Vasudeva Kiran Murukutti , You can use Time to SLA and its notifier feature to achieve this. You can use Time to SLA for Service Desk, Software, and Core projects. Just define your SLAs however you wish and add a notifier. You can set up a fix duration notifiers/percentage notifiers (i.e. get notified when a certain…