Dave Mathijs Community Champion

Hi @[deleted] , welcome to the Atlassian Community! Please check the audit log. Even if the rule is successful, the action might be skipped because the condition isn't met.

Hi @Shashank Agrawal , scope change won't be visible in Advanced Roadmaps. The Sprint Report will show scope changes (issues added, issues removed) The Epic Burndown and Release Burndown reports wil show if work was added or removedd during some sprint and possibly affected your team's overall progress.

Hi @Simon K_ , is the Overview page your Home page? (see Space settings > Space details > Home page)

Hi @IYTHA RAJESH welcome to the Atlassian Community! What do you mean exactly? Are you talking about the Structure panel in the issue detail view? Structure allows many types of hierarchies depending on the way generators have been added.

Hi @Sara Söderberg welcome to the Atlassian Community! No, the order of the apps in the issue content dropdown list cannot be changed.

Hi @James Hadfield , In the cases where I have been in touch with Atlassian Support lately, the response and follow-up times where acceptable. I do notice follow-up by different agents though, but they respond in a timely and kind manner.

Yes, finally! Although I still think a board shouldn't have that many columns to begin with ...

Thanks for the WHY @Sekajipo Taplah !

To my knowledge, it isn't possible in Cloud.

Hi @Javier Rincon welcome to the Atlassian Community! Have you tried to actually choose a Role from the dropdown list for the user you would like to add?

Hi @Mark Edgar-Brown , why would you not allow agents to make internal comments? Internal discussions, mentions, questions, etc. between support teams should not be visible to customers.

@Keletso Sibulele Great to hear the issue got resolved.

Hi @Christine P. Dela Rosa as far as I know, I don't have any work nicknames and I rarely use one for my colleagues. On a personal note, I don't like it when people call me Davy or David or even Mathijs (which is my last name, but also a first name more commonly used in The Netherlands).

Hi @Mike Patel welcome to the Atlassian Community! In your plan, above the Scope, you will see Hierarchy. Make sure that Epic is at least included (so either Epic or one or more levels above) is selected before 'to'. You may also have Epics without a parent if your hierarchy contains an extra level above Epics.

Hi @David Whitlock , Yes, moving issues will carry over the labels from one project to another as labels aren't project specific but global.

HI @NTNT , First of all, copy the existing workflow so you can work from a separate draft. Then, delete the floating status. Next, associate the workflow with the designated issue type(s) in the Workflow Scheme. When saving, you will be asked to map any issues that still have the removed status to a new status.

Hi @Dave Meyer , thanks for the quick answer. I'm aware of the support for multiple identity provider connections, but unfortunately, that is a Cloud Enterprise Plan exclusive feature, so not available for the Standard/Premium Plans. I have no knowledge whatsoever about Azure AD, so can you confirm that Azure AD can pull…

Hi @Ralph Williams , welcome to the Atlassian Community! Did you receive a notification from a user requesting that app? Try visiting https://yoursitename.atlassian.net/wiki/marketplace/manage/app-requests

Hi @Lehmanem , welcome to the Atlassian Community! You'll have endless possibilities and opportunities to learning here.

In my effort to complete a Kudos Challenge, it turns out that I haven't yet visited the Welcome Center discussions. So even if I'm not a newbie to the Atlassian Community, here's my introduction: I've been an Atlassian Consultant for about 3.5 years now and eager about continuous learning. Jira and Confluence permissions…

Trying to work differently, together! Currently in a state of hybrid working, 2 days a week at the office or on site at the client, 3 days a week from home. Balance for me is when I can leave work out of my head when I want to. This might be something simple like NOT talking about work during lunch. 

Hi @Ivana Hudecova welcome to the Atlassian Community! The search bar is linked to the default knowledge base of your project. This KB is actually a Confluence Space. So in order to populate the KB with articles, you would need Confluence licences to write the pages for your customers. Within Jira Service Management, you…

Hi @Rod Dubitsky welcome to the Atlassian Community! When talking about 'collaborators', do you mean: * Request participants * Watchers * Collaborators single/multiple user picker custom field

Hi @Bernardo Sobrino , as this might be more complex to answer, I suggest to open a Support Request with Atlassian directly for this issue.

@Gomez, Daniel What are you trying to achieve exactly?

Hi @Keletso Sibulele welcome to the Atlassian Community! Can you explain the steps you took to add a user to an organization? From which screen? Can you share the screenshot with the error message?

Hi @Luisa Sauerwald welcome to the Atlassian Community! Granting a JSM license + adding someone to the Service Desk Team project role of a project may also trigger a notification.

Hi @[deleted] welcome to the Atlassian Community! Maybe this article can help you: JSM direct access to attachments via email

You'll need to effectively add those pictures as attachment to the page and insert them to the page afterwards.

Hi @Jake Liebler , 1. You cannot direct a widget to a multiple request types, you only can select 1 default request type. 2. You need to add customer via the Customers page of your project.