Dave Mathijs Community Champion

Hi @Dzmitry Marushka welcome to the Atlassian Community! First of all, make a copy of the active workflow and give it another name. Then, edit your inactive workflow. Next, add the existing inactive workflow to the workflow scheme associated with your project(s). Now you need to publish the updated workflow scheme. The…

@Nic Brough -Adaptavist- That's kudos for you too, incoming ...

Hi @Malte Redmann , this is normal behaviour (as designed). When you create a new project from scratch (without shared settings), new schemes will be created. You can create a project template with the Default screen scheme as default and then create new project from that template with 'Share settings with an existing…

Hi @Trena Norcia can you define what you meen by 'stations'? Are you talking about gates of phases of a project?

The comment box is always added to a transition screen by default. Personally, I would add the Log Work field to the transition screen as well.

You need to set a default value for your Message Custom Field.

It all depends on your users' needs. Here's a nice article: https://nira.com/trello-vs-jira/ However, nothing prevents you from creating a Jira Software project for non software development projects. Jira Work Management offers you a range of different views and might have an easier learning curve.

@Magdalena Pavlović Actually, it's the Message Custom Field (for edit), my apologies.

As an alternative, what you could do is create a read-only custom text field and add that field to the transition screen.

Hi @David Gath welcome to the Atlassian Community! Have you considered using Jira Work Management instead of Trello for non-IT teams?

Hi @Magdalena Pavlović welcome to the Atlassian Community! Insert a validator in the transition to make the Time Spent field required (>0). Put your message as error message.

I'm afraid there is no alternative for this. If the Dashboard is limited to a single project, you could connect the project to a Confluence page. It will create a link to the page, but it won't show the contents though.

Hi @Giuliano Pietoso what is the use case for this request? Why would you like to display a Confluence page on a dashboard?

@Sreenadh There's an open feature request for this: JRACLOUD-5476 So currently, there are no other possibilities.

Hi @Sreenadh if subtasks are enabled and the subtask issue type is part of the issue type scheme associated with the project, then you will see this button for every Base issue type, this cannot be changed.

Hi @Dmitrii Strukov , you cannot change the appearance (UI) of selecting a component. Multi-selects in such a select list do indeed sometimes lead to unwanted results as you need to keep the Ctrl/Command key pressed during selection. Removing a component from an issue after creation won't affect the component itself, only…

Thanks to click the Accept answer button if it helped you.

Have a look at the following KB article: Best practices on using the "Resolution" field

Hi @NTNT this is not good. First of all, your closed and cancelled tickets should NOT appear under Open requests in the customer portal. This usually means that the Resolution is not set for these tickets. Secondly, statuses like 'Closed' or 'Cancelled' should be assigned to the 'Done' status category in your settings.…

Hi @Pasqualina Cordella You can check/uncheck the blue checkbox 'Show Non-Working Days' on your Burndown Chart.

Hi @Charu Takkar , welcome to the Atlassian Community! No it isn't as Jira Product Discovery is a different product from Jira Software or Jira Service Management.

Thanks for (re-)sharing those tips @G subramanyam !

Yes indeed, since the Edit Issues (and other permissions) are determined in the permission scheme and are independent of status.

If you go to Users under User Management, you will see the Directory where the users reside.

Maybe I'm confused, but without a property, an issue can be modified in a 'Done' status category. Only when you want to restrict modification, you need to add a workflow property.

The resolution date will indeed be set once the resolution is not, not upon the date/time of the status change. This will indeed impact the Average Age chart. Charts, KPIs and SLAs are useful, more important is to understand them and being able to explain them. If you can explain WHY the average for a certain period is…

Can you clarify where you see a mention of free and paid reports? Is in in the app itself or in a comparison chart? Reporting & analytics (a set of out-of-the box reports or custom reports to help you track specific team goals such as Tim to Resolution or SLA success rates) are available for all JSM plans (Free, Standard,…

Hi @Olivia van Nispen-Ashley welcome to the Atlassian Community! Are you creating a report from the customer portal site directly (how?) of from the JSM project? Can you share a screenshot?

Hi @Artsiom Holikau welcome to the Atlassian Community! I feel for you, this is not good. Unfortunately, we cannot resolve this issue here in the community. Fingers crossed for a quick resolution of your submitted ticket.

Hi @Marie Gärtner , welcome to the Atlassian Community! Unfortunately, you cannot restore deleted versions.