Dave Mathijs Community Champion

@Brittany Joiner You did great, the energy, the vibe, the stamina, ... One word ... Tromies! More kudos incoming ...

As you can see on the chart below, the average number of "snow days" in Belgium has declined over the past decades. The orange line is the average from 1901 till 2020. The red line is the running average over the last 30 thirty years. Apart from that, I don't like the winter season:

The customer will never be able to see the same view as the agents, unless you would provide all customers with a Jira Service Management license which you don't want. By introducing organizations, customers will be able to share requests with the organization and see all tickets in the customer portal.

Hi @John_Shore welcome to the Atlassian Community! Confluence allows you to attach most file types, but you cannot attach a folder of files (including folders created by applications like Keynote - you'll need to export your presentation to zip or other format). Although just about any file type can be attached to a page,…

Hi @M S _Almas_ welcome to the Atlassian Community! Jira Service Management allows you to create a separate environment for your agents and your customers. Depending on the type of ticket, an issue will be transferred to a certain department. That department can have their own dashboard where they will handle tickets for…

Hi @Alex Huber welcome to the Atlassian Community! If you're working with Jira Service Management, then Halp is your solution for conversational ticketing. Why would you want to edit the Q&A? This is not something that the reporter nor the answerer would want in my opinion.

Hi @Stefan Speck welcome to the Atlassian Community! You need to group customers into organizations.

Hi @Elisabet Griera welcome to the Atlassian Community! Depending on your definition of scrumban: * If you want to use sprints, you need to create a Scrum Board * If you want to use a backlog on a Kanban Board, you can just enable it. You can create both a Kanban and a Scrum Board for your project. Nothing will break and…

Hi @John Funk , As I'm starting to explore all the new features of JWM, it's about time I introduce myself to the group: * How long have you been using Jira products?* For about 4 years new, with an initial focus on Jira Service Management, Jira Software and Confluence * What influenced you to try Jira Work Management?*…

Yes, that is correct. Cloud is not behind-the-firewall, so allowing read-only anonymous access means public access to everyone on the web.

Hi everyone, I'm not new to Jira, but new to this thread, hence a short introduction. I started using Jira and Confluence about 4 years ago when I started as an Atlassian consultant at ACA Group, a Gold Solution Partner in Belgium. I've always enjoyed working in the domain of ITSM, initially as a first line service desk…

No, hence my previous reply.

Hi @Aswathi D , I think it's best to clone the blue print and use the close as the new blue print.

Then you need to disable Assignee as required entirely. The Assignee field is required or automatically assigned by default when Allow unassigned issues is turned OFF in Administration > General Configuration.

In the column 'Changed object' of System > Audit Log : what is between brackets after the Object Name? (com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory) (Identity Platform Directory) or something else?

Hi @Susan Stoba yes, this is possible by adding either the Issue fields condition or the JQL condition to your automation rule.

It is a permission issue though. Do you have the Delete Issues permission in the source project? Have you tried using the Permission Helper to determine the cause?

Sorry, I misunderstood your question, you are trying to add People to your project. Does the blue 'Add people' button appear when going to the Project settings and selecting People? If you can click the button and you start typing a name, group or email address, do you have any results? Can you add those people as Admin?

Hi @Marc Kraak Is your Jira connected to an external directory via Atlassian Access?

Hi @Alexander Persson Do you have Browse Projects permission on the issue you are linking to? Are you added to the Security Level of the issue should issue security be enabled for that project?

Hi @Aswathi D do you have the Move Issues permission in the source project and Browse Projects and Create Issues permission in the target project?

Hi @Gowtam Kumar Kakani welcome to the Atlassian Community! First of all, are you in a company-managed project or a team-managed project? In the transition to the 'DONE' status, add a transition screen (that you create first) that includes the 'Resolution' field and remove the post function from the transition if it sets a…

Hi @chakravarthysai mateti Does he have the Assign Issues permissions in the project? You can check via the permission helper via the URL: https://<yoursitename>.atlassian.net/secure/admin/PermissionHelperAdmin.jspa

Hi @GST_IT_Contentmgmt welcome to the Atlassian Community! For the specified issue type, split your issue operation screens into: * Create Issue Screen * View Issue Screen * Edit Issue Screen These belong to a screen scheme which is optionally linked to an issue type. Put your read-only field only on the Create and/or View…

HI @Saqib Dar You cannot remove this option as Assignee is a required field. So if someone doesn't select an Assignee, it will take the default value determined by the default project roles or the value of the Component (if you're using that).

Hi @Andrew Kohn welcome to the Atlassian Community! Does this happen for all your users or just you?

HI @Rashmi Singh do you still have an active Jira Software license? What is the project type where you are missing these options?

Thanks for all the Monday morning coffees in 2022. Happy holidays!

Thanks to accept the answer if it helped you.

Hi @Stefannie Tan if you keep these issues active (without resolution), then closing the sprint will force you to move these issues to the next sprint as the issue isn't released yet. Issues with a resolution will not carry on to the next sprint.