Dave Mathijs Community Champion

Okay, sorry I couldn't help you any further with this. Let's hope it gets resolved.

Hi @franciane_zacarias , Apart from watching a page or an entire space where you will be notified of changes, have a look at the following article for more info: Subscribe to email notifications

Hi @Anette Noll interesting to see, this, following your question for other answers. By the way, how/where did you get this export? Via a third-party app?

Hi @Ivan Andrieiev How much do you consider a large number? 10, 100, 1.000, 10.000, 100.000, more?

Hi @Rakesh welcome to the Atlassian Community! You cannot display the MTTR (duration in days,hours, minutes, ...) as column on a filter out-of-the-box. You can show following fields: * Created (date only), hover over the date to see the time in the pop-up dialog * Updated (date only), hover over the date to see the time in…

The queue is updated automatically when a new ticket is created, I just tested it again on my site to be sure. The issue view of the issue itself is also updated automatically. Only issues in a filter on a gadget of a dashboard are updated every 15 minutes, this cannot be changed to 5 minutes, unless your refresh the page…

Hi @anna ses Welcome to the Atlassian Community! Server and Data Center Please see the following article for more info: How Do Drafts Work on Confluence Coud You can find your drafts via the URL: https://<yoursitename>.atlassian.net/wiki/home/drafts

Hi @Daniel Bautista Martínez welcome to the Atlassian Community! Please see Date format in import file - Specify the date format used in your CSV file using syntax that complies with the Java SimpleDateFormat. for help.

Hi @Inna Kohler welcome to the Atlassian Community! due >= "0" AND due <= 2w will show you issues with a due date between now and maximum 2 weeks from now due <= 2w will also show issues which are already over due

Hi @Diana Agoston when changing the status of an JSM issue, the issue view is updated automatically, no refresh needed. A dashboard refreshes each 15 minutes (not real-time) to prevent performance impact. A queue in a JSM project will be updated automatically.

Hi @Urmo Have you filled out the description for the custom field?

A free partner license can be revoked if you no longer meet the requirements of the Atlassian partnership, that's another thing.

That's not true. A Server license key is perpetual, only support and maintenance can expire.

You don't "delete" a Server license, you just update the existing license key. You can always re-use the existing license keys as long as they are valid. You won't be able to go back from DC to Server once you migrate, that's true. Do you have a test environment available or can you spin one up to test first?

I see that your are using miniOrange for SSO. You might want to get in touch with them and check if they offer this feature or suggest it.

Thank you for sharing the alternatives @Josiane Oliveira . Personally, I'm against the use of flagged issues for VIP users. It is the urgency and the impact that determines the priority in my opinion, not the rank in the organization.

A Data Center (trial) license won't erase your current database. The only thing you need to be aware of is if your apps are data center compatible. If you'll only be running on 1 node, that should be no problem. It's just a question of replacing your current product/app server licenses by data center licenses.

Hi @Matis Aas I suggest to read this article an go through the checklist of supported platforms, app compatibility and requirements: Upgrade from Jira Server to Jira Data Center

Hi @Alexandre Scherly welcome to the Atlassian Community! You first need to go to your Jira project and select the Project settings. Then select Issues > Types Here you are presented with the issue type scheme used in your project. To add issue types, you either create a new issue type first or edit the issue type scheme…

Hi @Diana Agoston welcome to the Atlassian Community! First of all, I would like to know if your on Server/Data Center or Cloud? Does the URL of your Jira site contains ".atlassian.net" or not? With theming apps like Refined, you have some possibilities but to display a completely different theme (brand) in the same portal…

In that case, it may be better to make use of the system field Component (which contains the list of departments/organizations) or a custom field Department for identification, dispatching or invoicing. This field can be part of the request form that customers can fill out.

Hi @Karthik Rao Trying to understand your question here with some additional questions: * Are you referring to Jira Service Management? * What do you mean by "Jira Service Desk board"? A dashboard? A queue? A kanban board? * Which custom field would you like to add or edit?

Hi @Ignas Selvestravičius This isn't possible. Customers are added to an organization either by an agent or an admin. This wouldn't be very safe security wise either. Which makes me wonder: Why use departments as organizations?

Hi @Md Imran Ahamed/INTERNATIONAL/BRAC welcome to the Atlassian Community. You cannot add additional metadata to these exports. With REST API, you may be able to export these properties.

Hi @chaitawat_pun welcome to the Atlassian Community! Do both accounts have product access to Jira Software (JSW) and Jira Product Discovery (JPD)? It seems that the account from you second picture doesn't have a JSW license.

Hi @Vishnu Vardhan Chenna In that case you grant the Edit Issues issue permission only to the Current assignee Remove all other groups and project roles.

Hi @Eri_Ito Field configuration is the method to set a field required or optional. Linking field configurations to issue types in a field configuration scheme makes this possible. See the following article for more info: Managing issue field configurations

You can create custom date picker fields for your Jira Software project, but you won't be able to use the SLA functionality in JSW. 

Update: I tried to reproduce it, on Android however. The message I got is that the dashboard contains gadgets which aren't supported in the app. The only available gadgets are: * Assigned to me * Issues in progress * Voted issues * Watches issues

Hi @Serge Moreau , has the Dashboard been shared with you? Are you able to access the dashboard via the site in a web browser?