Dave Mathijs Community Champion

Hi @Anita Sudan Although this won't be possible directly from the Backlog, Jira will soon allow you to change the default status of newly created issues to a status of your choice rather than the initial status of a workflow. See this article: Set the status of an issue while creating it

Hi @Andreas Springer _Seibert Group_ , great question! I would use it for tailored announcements or field help instructions.

HI @Phillip Spode welcome to the Atlassian Community! Are you using a group picker custom field to select the specific user group? Is the use of Components with auto-assign to a component lead perhaps an alternative?

You can find the documentation here: Plan and view cross-project work with Advanced Roadmaps

Hi @Pål Skiftun Athammer welcome to the Atlassian Community! A Test Run is part of a Test Execution. See the documentation article on Test Runs for more info.

Hi @Prashantha welcome to the Atlassian Community! Since you have Jira Software Premium, Advanced Roadmaps allows you to track the progress (based on issue count) of your initiatives.

Congratulations @Nikki Zavadska _Appfire_ & @Biro on your 100th Episode!

Hello @Hari Is the "Copy" link greyed out? Is that the case for all your permission schemes? Are you able to click the Add permission scheme to create a new one?

@Mwaqas.muzaffar Just make sure that there is no status in the Kanban backlog of your column management under Board settings > Columns. Move these statuses to the first "normal" column of your board.

The only "stairs" memory I have is - as a child - tumbling down in a multiple head roll from the stairs at my grandparents house. My parents' home is a bungalow so only floor level. And now that you mention the word: Watching The Staircase on Netflix

Hi @Hema Anand welcome to the Atlassian Community! There are a number of options depending on the hosting type which you haven't specified: Server Viewtracker - Analytics for Confluence Data Center Analytics Cloud View Confluence analytics to see content is performing

Hi @Naveen Kumar welcome to the Atlassian Community! Are you using the standard canned responses from Server/Data Center or do you have a third-party app that adds this functionality?

Hi @Lamya Eljerbi As the Create Issues permission must given to Service Desk Customer - Portal Access for people who can raise, update, share requests and add comments, you cannot distinct a separate group for read-only customers. Unless I'm missing something ...

Interesting discussion @Chiranjib B and I don't have an immediate answer for your hurdles/challenges. Following this topic for more insights. The only thing I would add as a more general best practice is People over Process, Process over Tools

@Trudy P Claspill As an introvert, I can so relate to your story. On the other hand, I don't like when people don't have their camera on, especially when I'm interacting directly with them. Non-verbal communication is important and I'd like to "see" if a person is interested, (dis)agrees with me, is actually listening or…

This concerns the JSM Notifications, not the customer notifications! For the customer notifications, this is different.

Hi @Darko Andrijasevic Check your associated notifications scheme for the recipients of your events. If Reporter and All Watchers are listed for the same Event, then yes.

@Daniella Latham Thanks for the follow-up. The priority would be the way they are listed, top to bottom.

You can link an issue in a service management project to an issue in a software development project via issue links, independent of the component associated to the issue. You don't need to customer the change request workflow.

Hi @Pete Tiddy welcome to the Atlassian Community! Components are project bound, i.e. limited to a single project. This means that if you want to re-use the same component in another project (f.e. in both a service project as well as in a software project), that you'll need to re-create the components.

Hi @hakon parts welcome to the Atlassian Community! What do you mean exactly by this question? Do you want to create a scheduled recurrin issue (a task f.e.)? Or are you talking about something else?

Hi @Zaza A project is a collection of related issues A Jira project is a collection of related issues. A project is a way to organise work. The issues can be related in any way that the team desires. A project can act as a team “to do” list You can think of the issues of a project as the team’s “to do” list. The issues can…

This is the URL: https://support.atlassian.com/contact/#/

Hi @Manoj Look for the Assign to Current User post function. Assigns the issue to the current user if the current user has the ‘Assignable User’ permission.

Hi @Tapio Fransen welcome to the Atlassian Community! Following an Office 365 outage, your email domain may be on the "black list" at Atlassian as a result. Please submit a support request with them directly asking them to check your email domain and have it released again to re-enable notifications.

Welcoming these changes @Kai Chen !

As there are 2 cutomer-visible status changes, there will be 2 customer notifications: * to status "Work in progress" * to status "Pending" You might consider making these statuses not customer-visible to avoid multiple customer notifications.

Hi @genevieve.vandenhende This means that 2 events are triggered: * Public comment added * Customer-visible status changed You might want to disable either of the two, but then you'll need to make a public comment mandatory when changing a customer-visible status.

Being a Community Leader has introduced me to a world of wonderful fellow enthusiasts who are so kind, positive and constructive ... something which I haven't experienced in quite a while. Helping people and providing them with useful answers to their questions adds value and the appreciation adds to my self-esteem. I can…

Hi @Trina Peck welcome to the Atlassian Community! Yes, you can create your personal board, but do note that changing the rank or status of an issue will also impact other boards that include the issue. You can configure your personal board how you wish with own columns, swimlanes, quick filters etc.