Dave Mathijs Community Champion

Can you attach a screenshot of the current roles for the object schema?

Hi @Andrada Covaci , Please define 'started' and 'done'. Is it a certain status in the workflow? Is it created date and resolution date? Thanks to elaborate, Dave

Btw, @Matt Reiner _K15t_ offers some of the best tips & tricks on the use of Confluence on their YouTube channel: * Confluence Best Practices * Confluence Shorts

Sure Sven, have a look at this documentation page (and its children): Set up a knowledge base so customers can serve themselves Good luck setting up! Thanks to accept the above answer if it resolves your question.

Hi @Sven Verleyen welcome to the Atlassian community! Please note that Confluence has "share with external users" on the roadmap. If you're using a KB space, you can link it to a service project in Jira Service Management allowing non-licensed users to view the articles. To be able to edit pages, you would always need a…

Hi @David Hämmerle , Permissions can be set individually per object type. Have you checked this?

Hi @Santhosh "Only Slack" , Are you talking about the Jira issue macro? This page describes the possibilities.

Hi @Farhaad_n , Have at look at this documentation article: View Insight objects directly from the issue view

Hi @Farhaad_n What object type is "google-info"? What are you trying to achieve? When you're talking about service desk user, you mean your agents, correct?

@bill.mounts welcome to the Atlassian Community! First question, does the URL of your confluence site end with atlassian.net or not? Next, are you using an app (add-ons, plugin) to manage these terms? Confluence will not highlight a glossary term on a page. When you link an acronym to a page anchor, the link will alway…

Hi @Jean Waucomont , I understand your question and what you're trying to achieve. However, when selecting a knowledge base space, there are only 2 choices: Restricted (no license) or private (license required). Once you decide that a KB article from a private space can be used to serve for your customer, you cannot make…

Hi @Nick Worth , Unfortunately, that's not the purpose of this macro. It's just a simple report based on table, the parent page is not a filter, nor a column. I agree that it would be a powerful feature. I'd suggest to have a look at the Marketplace to check if there are any apps that would help your cover this request.…

What is the status of the issue? Is it resolved or not? Resolved issues are not affected by SLA changes (to my knowledge) because the new/changed SLA only takes into account unresolved issues.

Hi @Magda Milkowska , You are talking about archiving pages? In Jira Software? Are you talking about Project pages? Pages are part of Confluence, not Jira. Could you provide some more details or a screenshot?

@Harald Richter Welcome to the Atlassian Community! When you say that Epics and Stories don't come up, do you mean that they are not visible in the Plan? A couple of questions: * Have you selected the correct hierarchy in the plan? * Are Epic and Stories part of the issue source (i.e. in scope)? * Could you share a…

@Jevgenijs Simutkins It's not and it won't be as development for the Server platform has stopped. See this suggestion: https://jira.atlassian.com/browse/JSWSERVER-19614

Hi @Nancy Arnold Apart from your question, you might also consider using a separate "Test" issue type with a different workflow (f.e. pass, fail, re-run) and link the tests to your original story or task. Those issues can have their own due date. Just wondering: Are you using Jira Service Management for development? (since…

Hi @Garden16_ , If you haven't done so, you would first have to split the screens and screen schemes for the different issue types. In your issue type screen scheme, you'll then have a separate screen scheme for the bug issue type and the other issue type(s). For each screen scheme, you create at least a default issue…

Those are some really nice insights that I couldn't get from Atlassian Support, thank you very much.

Thanks Ross, the name of the bottom query is not visible, but as @John Funk also replied, the basic swimlane cannot be deleted.

@Ross Brook welcome to the Atlassian Community! Are you talking about a swimlane in an Agile board, kanban or scrum? How are the swimlanes defined in the Board Configuration? By Epic, Query, ...? It would be useful to have a screenshot of the board (configuration). Thanks, Dave

@Jakub Szymanski If you are referring to a major incident, I suggest to read this interesting article (rolling out): What are major incidents? Otherwise and more in general: Manage your incidents

You're welcome, thanks to accept the answer.

Hello @Angélica Luz , Thank you for confirming the best practice of this use case. An additional question: If a customer account (portal-only) was accidentally deleted, is there any way to move all their requests (where they are a reporter) to another account. In other words, how to search for issues reported by a deleted…

Jira ID is a unique identifier that is generated after Jira app (add-on) installation. If Microsoft Teams for Jira app (add-on) is installed in your Jira and you have the administrator permissions, you can see the Jira ID at the bottom of the configuration page in Jira. In case you don’t have administrator permissions,…

@dthevenard Welcome to the Atlassian Community. You can drag & drop the columns (corresponding to the statuses) from left to right and vice versa.

Hi Tyler, If they need this permission by default in all projects attached to that permission scheme, then I would use groups. If the users/groups differ per project, then use project roles. Please note that you can also add groups to a project role.

Hi @Alejandro Velasquez , welcome to the Atlassian Community. If you're talking about the Support Entitlement Number (SEN), then have a look at this article. Otherwise, which ID are you referring to? Your username in Jira Server?

Hi @Jakub Szymanski welcome to the Atlassian Community! I suggest to read the following documentation articles: Categorize customer requests into request types and Organize request types into portal groups

Including approvals?