Dave Mathijs Community Champion

Hi, @Adrien Ragot _Requirement Yogi_ Have a look at this interesting article explaining differences, benefits and disadvantages: Choosing the right approach to Customer Management in Jira Service Manaagement

Hi @Matej Laucik , yes, you need to be an Org Admin. Currently, only an Org admin can add another one. The Org admin must follow the steps below: * Log in to your organization at admin.atlassian.com. * Choose Settings > Administrators. * Click Add administrators. * Enter an Atlassian account email address and click Grant…

Hi @dhamu rishi , this can be done with Behaviours in ScriptRunner. You can look for similar cases in the Adaptavist Library.

These suggestions/improvements are currently on top of my mind: * Customer and organization management:* Allow bulk addition of customers to organisations * Determine sharing of request handling per project, either default private or shared with the organization * User management (both customers and agents) in general,…

Hi @Muhammad Hairie Rosli - In Jira Service Management, you can add the external email address as a customer to your service project. This will NOT consume a license. This way, the external customer can view and comment on the issue via the customer portal. In Jira Software however, this is not possible as the external…

Hi @Braj Raj Singh , thanks for elaborating. Unfortunately, I cannot find any solution in the documentation. There is no mention of increasing the number of search results for request types. See this documentation page: What can I do to help customers find the right request type?

@Hi @Anush Chatikyan Have you tried to first filter on project? What is the result?

Hi @Devin He , thanks for gathering feedback about this topic. In the use case for a customer of ours, the customer creates sub-tasks for service requests, either via Automation or manually. These sub-tasks don't have a linked request type. Question is whether the reporter needs to be aware of those sub-tasks and able to…

Hi @kanaka prasad ponnuru If you create a new Scrum Board containing all the impacted projects (+ necessary filters if needed), you'll have a new backlog as well. Have you tried this?

Hi @Kok, Manouk welcome to the Atlassian Community! Can you check on the page Using the Simplified Workflow if all prerequisites are met?

Is the Description field a required field in one project or the other? (in the field configuration)

Hi @Sonia Bellafiore welcome to the Atlassian Community! Having any third party apps installed is already a customization in my opinion because they add functionality and features on top of Jira out-of-the box/ How about the creation of "custom" fields? Please note that reverting to a "standard" Jira will result in data…

Old habits die hard ...

My all-time favorite comfort show will always be FRIENDS, no matter how often I see a random episode, it always makes me laugh.

Hi @Shawn Henlin-Lewis , welcome to the Atlassian Community! Does the issue type scheme of the project you're importing issues to contain the issue type Task? If not specified in your CSV file, imported issues will be given the default (i.e. first) Issue Type as specified in your Jira site.

That Dutch habit of not only congratulating the person celebrating its birthday but also parents, siblings, etc. never ceases to amaze me. As a Belgian having Dutch relatives, I still find it odd to receive birthday wishes for my children's birthdays.

@Fun Man Andy How/where are you following the F1 season this year? In Belgium, I follow via Tipik (French commentary). In the Netherlands, I used to watch via Ziggo, but they didn't offer for the tv rights this year. For this season, I took an F1 TV subscription, for me, it's worth it.

Well, there is Page status, would be happy to see the features of due dates and CQL added to it.

Aaaah, SimCity, so many memories!

Hi @Ethan Curtis welcome to the Atlassian Community! As I don't seem to find any related information in their documentation, my suggestion is to submit a support request for your enquiry.

Hi @Susan Steeden welcome to the Atlassian Community! I doubt it's feasible out-of-the-box, but third-party app Comala Document Control lets you do just that.

Woooosaaaaahhhhh!

@Jimmy Seddon Always fascinating to see where you get the inspiration for Miscellaneous Monday posts ...

I took a trial on Apple TV+ and watched the first 2 seasons. I also enjoyed The Morning Show. However, I didn't extend it because I don't find the entire catalog interesting enough.

Second that, +1 !

ACE on-demand all the way!

Following @Sakina here, Tom and Jerry is also one of my favourites.

Chiming in on this topic: Never really thought about my most productive day of the week before, so this might be a difficult one to answer: I guess it's Friday, oddly enough, because I'd like to finish outstanding tasks and get things done before the start of the weekend. @Connor 's answer made me smile. Btw, I just love…

Chokotoff Noir/Puur