Dave Mathijs Community Champion

Hi @Sreenadh , when you invite a customer to one of your service projects, the invite will be sent to the e-mail address specified. However, you wil not be able to select the password for that user. The user name will be the e-mail address by default as that is the user name in Cloud. A portal-only customer will be able to…

Hi @Blair , First of all, you need to make sure that the sub-task issue type is part of the issue type scheme associated with your service project. Next, you can create an automation rule based on the trigger that an issue is created and the condition that the value of this field equals the value you select. However, the…

Hi @Arielle Metselaar welcome to the Atlassian Community! Are the agents by any change Reporter in the issues for which they haven't received a notification?

Hi @David Martínez López The transition in the workflow has a checkbox to show/hide the transition in the customer portal:

Hi @Ali Azzam Why don't you create a dashboard with the number of tickets/reporter over a given period? This will show you the Top X Reporters for a or multiple service projects.

Hi @Sreenadh , When a field is hidden in on a request form, it means that a pre-defined value has been set for this field. So, even if it isn't mandatory, it will always contain a value. If you would like to show this field and make it mandatory, you need to unhide it first by removing the default value, and then set it to…

I believe it was on holiday to Málaga, Spain when I was 3 years old.

Hi @Christina King you cannot configure the Requests link in the portal. WIth third-party apps, you may add functionality/features though.

1. Commuting Style * WFH (1-2 days a week) * Car (when working at the office) * Car + Train (when commuting to clients) 2. Commute Time * WFH: 0 minutes * Car: 30-60 minutes * Car + Train: 90 minutes + 3. Commute Productivity I listen to Spotify Playlists, my favourite genres depending on the mood, varying from rock,…

No problem @Ryan Paul . Are you able to create/change the configuration so it answers your requirement(s)? If my answer helped you, thanks to accept the answer.

Hi @Kader LOUNAS you are using a Data Center license with single node (no clustering). 

And of course, the must-have accessory: the ambulance/fire rescue/police siren, so cool!

I don't have any pictures of my first bicycle, but here is my second (the green one on the left, yes that's me) and third (the orange one on the right). I so loved that orange one, I just can't remember the make/model, it's similar to the one of @Fabio Racobaldo _Catworkx_ but with a "petrol" reservoir in front of the…

In Cloud, it's not possible with the same project key. You'll need to create a new project (with a different project key) and then move all issues.

Hi @Manoj Nayak you cannot convert a Kanban board to a Scrum board. Just create a new board (with the same filter) and choose type Scrum.

Hi @Oliwia Poświat [Deviniti] , your first image still refers to HipChat, can you update it?

Great to hear it's resolved, have a nice day!

HI @Ryan Paul Why would you use issue security for this requirement? Issue security is intended to show/hide specific issues in a project. You can update the existing permission scheme or create a separate permission scheme and grant the Create issues permission to project lead and admins only. This way, users will still…

Oh, so you want to completely remove it, even from the issue detail view? But why?

Hi @siren w , as a non-Jira admin, you cannot. Please ask a JIra admin to check the audit log.

Hi @SaravanaKumar , are you a Confluence Administrator? Can you check on Server/DC whether this app exists and if it is/was disabled? This app is from another vendor than Gliffy.

Are you able to access the site via start.atlassian.com ?

Thanks to accept the answer if it helped you.

Hi @Reimo welcome to the Atlassian Community! With a free plan, you're unfortunately not entitled to support by Atlassian. I suppose the site hasn't expired due to inactivity?

I suggest to use a third-party app like Checklist for Jira in order to list and define your AC.

Hi @Muhammad Moazzam Hassan this is possible. First of all, create separate screens for each issue operation, place the Assignee field on the view issue screen only. Then, in your screen scheme, assign each screen to the corresponding issue operation (create, edit, view) Create a transition screen with the Assignee field…

Hi @Saqib Dar where do you get this message about "automation cycles"? Do you have a screenshot. You can track your automation usage. Cycles seem to be more related to Service Level Agreements (SLAs) in JSM.

Hi @el_schalo please check the following support article: How to find your Support Entitlement Number (SEN) When you submit a (manual) support request with Atlassian, you're able to enter the SEN number from your instance.

Thank you for sharing, this really made me laugh.

I've learned to adopt this tip previously and it has helped me a lot. Acknowledging mistakes AND thanking people for their honest feedback. This week, I thanked a team member for their honest feedback (both positive and negative) on a 360 degrees peer feedback form in preparation of a performance review. The team member…