Dave Mathijs Community Champion

Hi @Craig Miller welcome to the Atlassian Community! In you Request form (Project Settings > Work Categories > Issue Type > Request form), you can click on Summary and the following will appear:

Hi @Mikel Whipple , You hide a request form from the portal. Techs should not use the CREATE button to create a ticket in a service project, they should use the portal too! If you have requests currently using this request type, Atlassian warns you before you delete them. You’ll have to update these requests to use a new…

Hi @S Gregg welcome to the Atlassian Community! Here are some resources: * Using Trello with an Atlassian Account * How to manage Trello in your organization * Configure SSO for Trello with Atlassian Access

Hi @Robin W have you checked the permission scheme of the service project? Are you able to access Jira Service Management via https://mcmsnext.atlassian.net ? Are you on a Free or Paid plan? Do you have product access for JSM?

Hi @Michael Gold , a nested filter is a reference to a saved filter within JQL. An example: Search the results of the filter "My Saved Filter" (which has an ID of 12000) for issues assigned to the user jsmith: filter = "My Saved Filter" and assignee = jsmith<br>or<br>filter = 12000 and assignee = jsmith

Hi @James Cooper Have you tried to change/adapt the height/width properties of the Office Powerpoint Macro? I'm unable to reproduce the issue. Any chance of sharing a screenshot?

Hi @Rus Yates-Aylott welcome to the Atlassian Community! You cannot create more than 1 portal per service project. With third-party apps like Refined you can do some branding per service project. Depending on the number of partners you have, you might consider providing them with a separate service project and hence a…

Hi @Neftalí Zacarías welcome to the Atlassian Community! If possible, please try to ask your question in English in this product group. There's a separate Spanish group available here: Conectando en Español From what I understand, you trial licenses for Jira Software Premium and third-party app Timetracker are expired.…

Hi @Benjamin Lellouche the field Organizations is linked to Jira Service Management, it is not available for Jira Software projects.

That automation rule seems correct. Please note that an incoming transition to status 'Canceled' needs to exist from all statuses. In other words, it should be a global transition on the sub-task workflow. Always test first.

Hi @Nestor Luján Valiente , have a look at this issue for more info: https://jira.atlassian.com/browse/JSDCLOUD-4334

Hi @[deleted] , Do both issue types have the same status Closed in the "green" 'Done' category? Are both issue types within the same project? I suppose your question is about Jira Service Management, not Jira Software, correct?

Hi @Vinodkumar Mayur , Add a blank transition screen to the transition. The comment field is always included. Question though: Where is the approve performing the approval? In the Jira issue directly or via mail or the portal?

Hi @Manish Gupta a third-party app like Structure has a Progress Column available that aggregates issue progress based on time tracking, resolution, status or a custom percentage field.

Hi @James Greene welcome to the Atlassian Community! There is a (very) basic option native in JSM, see What are customer satisfaction surveys (CSATs)? If you require more options, then consider third-party app Customer Satisfaction Survey for Jira

Hi @Sreenadh , this is possible via Automation, see Close sub-tasks when parent is completed 

Unfortunately not. This field is always placed above all other fields, hence the divider on the request form.

Hi @David Hiatt - Network , You need to have the Advanced Roadmaps user permission to edit the issue source of a plan.

Hi @Elif Alverson , you could add the link and/or URL to the Instructions field of the request form.

Hi @Erika Wilson your question is indeed a bit confusing. First of all, is the user account a managed account (via Atlassian Access claimed domain) or not? If it is, you should be able to adjust the full name of the user account, either directly or via the identity provider. If it isn't, the only way is to request the…

Hi @Adewale Orotayo welcome to the Atlassian Community! I would like to understand your question correctly: Would you like to add the Issue type field to be visible when you create an issue in a project? OR Would you like to add the Linked Issues field to be visible when you create an issue in a project? In either case,…

Hi @Vinodkumar Mayur In all of your workflows: Every transition from a 'Done' status category to a 'To Do' or 'In Progress' status category should clear the resolution. This is done via a Post Function on these transitions. Every transition from a 'To Do' or 'In Progress" status category to a 'Done' status category…

Hi @Jimaline welcome to the Atlassian Community! The original estimate is the total amount of hours estimated for an issue, independent of the month. I don't see any use case where it would be relevant to break this down per month. You can however plan time (in Tempo f.e.) in hours on days which can be rolled-up by month.…

Hi @Priscila Kishimoto welcome to the Atlassian Community! A couple of questions: * Which app from which vendor are you using for the checklist history? * Are you a site-admin for this Cloud site? * Is the license/subscription for the app still active?

You can only manage the accounts with domains you have claimed.

Hi, * Create and save a filter containing ALL tickets of the service project. * Create a dashboard for your service project. * Add the Pie Chart gadget and choose Reporter as Statistic Type OR Add the Two Dimensional Filter Statistics gadget with following configuration: XAxis: Issue Type YAxis: Reporter Sort By: Total…

@Kelly Arrey THAT! +1

Hi @Anton Kuropyatnik welcome to the Atlassian Community! Are you able to share a screenshot of the error? Does the transition have a transition screen, custom conditions, validators or post functions?

Hi @Sayi_Iynapurapu are you using the Due date system field or have you created a custom field with the same name (not recommended)?

Hi @Adithya Viswanathan welcome to the Atlassian Community! Their Documentation link is currently not accessible due to suspended Atlassian Cloud products, ouch.