Dave Mathijs Community Champion

Hi @Matt Smith , you don't want to have Jira "active" while migrating to Cloud via JCMA. Any changes in issues in projects that are in scope during the migration might result in errors or the migration becoming stuck. I would advise to avoid this and setting your Server to "read-only" as described in one of the migration…

Thanks for sharing your #TBT @Kristján Geir Mathiesen! I can't seem to find any old pictures of New Year's Eve and to be honest, I don't have many memories of those as a kid either. Looking at the more recent photos, it's mostly diner at home with family or friends.

Hi @Tony Montana if third-party apps don't offer the possibility to translate some of the web parts of the customer portal, you can submit a suggestion with their support desk. Are you using Translation for Jira Service Management?

Hi @Marina Ballester Ripoll welcome to the Atlassian Community! When you go to the issue detail view, is the Due date actually filled out? If you fill it out, does it appear on the card on the kanban board?

Hi @Maeneth , You can use issue links to link 2 or more issues from the same or other projects. However, I you want to synchronize the status between a JSM ticket and a JSW issue, then you need to create an automation rule that updates the status of the JSW issue once the JSM ticket status is changed or vice versa.

Hi @[deleted] Customers in an organization can share requests when they raise them. If a customer belongs to only one organization, the request is shared with it by default unless you have changed the default settings to keep all new requests private. If the customer is in more than one organization, the request is private…

Hi @Kirtan Gill welcome to the Atlassian Community! Confluence Data Center offers Analytics Analytics data is useful for identifying: * most viewed content * usage and activity trends across your site * frequent contributors and viewers * spaces with few views that could potentially be archived. 

Hi @Jacek Zajączkowski is this a company-managed or a team-managed project? Try to change your JQL query as follows: project = "X" AND (labels = frontend OR labels = php) ORDER BY Rank ASC

No worries, I will move the post.

Hi @Yashica Bachani welcome to the Atlassian Community! When you talk about Requests and Incidents, I suppose your question is about Jira Service Management and not Jira Software (the group where you posted the question). When changing the issue type of a JSM issue, please make sure that a valid Request Type is chosen as…

Hi @Juul Weijers You cannot enforce this to my knowledge. The mapping of the status is always done manually when changing the issue type. One way you could enforce it is to close the Service Request with a specific resolution and ask the customer to re-submit the request as a change.

Amen to that @Peter Van de Voorde , happy PTO holidays with your family! I always used to work between Christmas and New Year because it was quiet at the office and I could actually get things done without being interrupted all the time. Now I'm happy that our company is closed for the holidays.

Happy holidays @Kristján Geir Mathiesen and to all Atlassian Community members who read, like or comment on this post!

Hi @virendersinghthakur71 welcome to the Atlassian Community! For a company-managed project: You either set a resolution (single value) via a post function on your transition, or you create/use a screen with the resolution field as screen on your transition. For a team-managed project: Make sure that the status you want to…

I agree with @Chris: Assets migration bugs + feature parity and data residency for apps are blocking issues for Cloud migrations.

Thanks for sharing @Vikki Silvers !

Hi @Natalie Koh Thanks for the recap and preview, happy holidays!

Hi @Dishant Sharma , this link might help you: Developing apps for Atlassian Data Center products

Hi @Suma Pralhad Kustagi , you need to use or create a screen with the resolution field added (and other fields if needed) and add that screen on the transition where you want the pop-up window to appear.

Thanks @Trudy P Claspill for reminding me of the Work Ratio field!

There are third-party apps that offer this possibility. Some examples: Better Excel Exporter for Jira or Xporter - Export issues from Jira

Hi @Rohit Fartyal welcome to the Atlassian Community! Why would you want to export issues along with their entire comment history? I'm trying to understand the business case for this requirement.

Hi @Maeneth Are you talking about the Issue Type system field or another field? Making a field required for a customer when submitting a request happens on the request form where you can make it required.

Well done @Christa Parrish , keep sharing the updates in the future!

Hi @Anna Arczynska , If you mean that the filled-out form from the customer request form should be shared with the organization, then you need to share the issue with the organization, either by setting this default (not recommended) or by having the customer select this option when submitting the request (when…

Hi @Katy Watson , useful question! You cannot export dashboards, but you should be able to export the filters used on the gadgets to CSV natively. Maybe that third-party Atlassian Marketplace app Power Admin for Jira offers the functionality to export these objects, to be confirmed by the vendor.

Hi @Tobias Lewald welcome to the Atlassian Community! Although I understand your request, only issue in the last (upmost right) column will be counted, even if they have a resolution set.

Hi, thanks for providing the screenshots. The description of the options talk about due date rather than resolution date. Could that be the reaseon? I was also under the impression that it concerned resolved Epics.

HI @israel siboni Do you also have Jira Software installed? If yes, you can give them a "cheaper" JSW license. If not, you'll need to grant them JSM product access. Create a project role Viewers and grant only the Browse Project permission to this project role. Then add the designated people to that project role.

Hi @rick / 시스템개발팀 welcome to the Atlassian Community! Could you be a bit more specific and perhaps attach a screenshot so we can see what you mean exactly? The Roadmap function is normally not used in service projects, only in software projects.