Dave Mathijs Community Champion

Have a look at this FAQ: What's the difference between managed and billable users? However, without SSO: Jira Service Management customers that submit tickets are not counted toward the Atlassian Access bill. Only Jira Service Management Agents that log in using an Atlassian Access managed account are counted in Atlassian…

Hi @JiraYo You don't need a license for our JSM customers, but you do need a license for your Atlassian Access users you would like to manage with SSO.

There is no other org admin available: If no org admins are available, and it is not possible to follow the instructions above, please contact Atlassian support.

Hi @Mike Lemmon , Have a look at Advanced Roadmaps permissions to check if you still have the necessary permissions. If you are not able to check these settings, ask a Jira Administrator.

@JayJuan Jones Please follow this KB article: Removing a site-admin or organization admin. Thanks to accept this answer if it helped you.

Hi @frederic_vu , There is no such feature out-of-the-box. @Tony Gough [Adaptavist] is this possible with ScriptRunner for Cloud?

Yes, can insert the page properties macro on each of those pages and create a table with 1 row and 2 columns. You put Review Date in the first column and the actual date using the "//" shortcut in the second column. You do this for every page and use specific label. Then you create a new page and you insert the page…

Hi @joseph.marshall , You create a page from a template, you cannot add a template after the page has been created. In that case I would create a new page from a template and actually save it as an (empty) page template. Then you could copy/paste the template portion of that page into your existing page.

Unfortunately, there is no out-of-the-box JQL to filter out those issues (to my knowledge). You would need a third-party app to generate a JQL like: issue IN issuesInEpics("statusCategory = Done") AND statusCategory != Done

Hi @RJax , welcome to the Atlassian Community. At this moment, there is no such feature out-of-the-box. There are third-party apps like Comala Document Management the enable you to create a Content Expiry Workflow. However, Atlassian have announced that a similar feature may come to Confluence Cloud.

Hi @Teimur Shternlib , welcome to the Atlassian Community! When you're using a scrum board, the initial status doesn't change when you drag an issue from the backlog to your sprint. If you have configured your workflow as follows (example): * Backlog * To Do * In Progress * Done I guess you would like the issue to have a…

Hi @Nigel Thurston-Smith , welcome to the Atlassian Community! Why not prevent closing Epics with open User Stories via a condition or a validator in your workflow? Please note that there's a difference between the actual status of the Epic, the statuscategory of the Epic (To Do, In Progress, Done) and the "Epic Status" in…

Hi @Stephanie Skantze , Personally, I would effectively wait until sprint completion because your reports are based on the initial estimation. Also, moving issues out of a sprint before the end date is changing not only initial estimation but also initial scope. Moving issues to the next sprint on active sprint completion…

What happens if [System] is removed from the name of the issue type? I don't understand why this prefix is necessary.

Hi @Matthias Noll , each invitation will expire seven days after the day it was sent.

Hi @ravikiran nagasetti , Have a look at this documentation page: Set up SLA conditions You need to set up a pause condition for status Waiting for Customer and restart when In progress. When you add a transition screen, you can add a comment and the customer will receive a notification. (because you need info) Thanks to…

Hi @Jason Orosco , that is a very generic question. When working with a service project in Jira Service Management, you can organise customers in Organisations. Depending on de Customer permissions setting in your project settings, this enables you to limit the sharing of requests from customers to their organisation only.…

Make sure to add Due date to the edit/view screen of your issue screen. Please note that for the basic roadmap, this field only works for issue type Epic for the moment. Roll-out is ongoing for Story. Quick filters are not available for the basic Roadmap. The only filter available is Assignee and status category. An agile…

Hi @lisa , are you talking about the due date of an Epic or a milestone? I recommend to vote for the following suggestion: JSWCLOUD-17652

Hi @Steven Lees-Smith , As Summary is a system field which is required for each issue, you cannot integrate that one onto your form. Indeed, the layout of form fields may differ a bit from the system/custom Jira fields, but you should be able to configure the layout of your form like adding section title or multiple…

Hi @Derek de Boer , welcome to the Atlassian Community! Out-of-the-box, there's not real feature/option to automatically hide pages after a preset period. Of course, you can manually archive pages which are no longer relevant. Comala Document Management is an app which offers the possibility to build a workflow and puts…

Hi @Vitaliy Antonov , welcome to the Atlassian Community! What's the use case behind this request? Why would you like to add Watchers upon issue creation? From what I can see, the user/customer selects a Reviewer via a user picker which is then added as Watcher to the issue. Is that correct? Are you working in Jira…

Hi @Simon Have you already created your KB how-to and troubleshooting articles, optionally with the use of labels? Please note that you search for keywords in the Help Center or get suggestions in your request form rather than browse the KB via the page tree. Have you gone through the documentation to check your settings?…

Hi @Alejandra GOMEZ-ULLA , welcome to the Atlassian Community! If you're talking about the Metadata for Confluence app from Communardo, then please read this page on migration: Migration from Confluence Server/Data Center to Confluence Cloud Thanks to accept this answer if it helps you.

Hi @Colin Fong , Alternatives for labels are Components and custom fields. Both have their benefits and drawbacks. Have a look at this nice article from jexo for more info: 101 guide to Jira components and how to manage them the easier way Good luck and thanks for accepting this answer if it helps you.

Hi @Tobias D , there's no out-of-the-box solution for approval workflows in Confluence, otherwise Comala wouldn't have an app for that. Creating an approval process in JSM does not change the view/edit restrictions of a page in Confluence in any way.

Hi @Yair , Yes, if a request type is associated with an incorrect issue type, then you need to re-create the request type with the correct issue type from scratch. There's no way to copy the details (fields, required/optional, hidden fields, descriptions etc.) of the current request form. Adding fields for the agents is…

Hi @Serhat Özdemir , you can customize the customer portal via Project settings > Portal settings > Introduction text and put a link to your website there. Thanks to accept this answer if it solves your question.

Hi @Ismail Sanni , yes this is possible. For this, you need to split the current screen into a View Issue Screen and an Edit Issue Screen and associate these issue operations to the correct screen in your screen scheme. You leave the custom field on the Create and View Issue Screen, but you remove it from the Edit Issue…

Hi @Anastasia Krutitsenko , I just checked on my instance and I don't have that option either although I've created a Story without the Epic Link.