Jason D'Cruz Atlassian Team

Hi @Khaelas , I'm one of the Product Managers on Jira Service Management. From what I've gathered from the thread, what you are attempting to do should be possible. I can confirm that if you've configured an email support address within a JSM project, users who raise tickets from the portal and get an email notification…

Thanks Hugo. If it never worked, then it could just be a case of the receiver needing to whitelist our IPs. Could you ping me the support ticket details at jdcruz@atlassian.com?

Hi Hugo, Was this customer previously receiving mails but now they are not? I'll need to understand the cause first before suggesting what can be done. Could you please raise a support request? I'll be able to follow up with support to resolve this better. Thanks, Jason

Hi Hugo, I'm from the Product Team on Jira Service Management. Our engineers have advised that you raise a support request here. Do let me know if you have any issues. Cheers, Jason

Great to hear @duynb92 ! I'm a Product Manager on Jira Service Desk and I'd love to learn more about how you are using Approvals in your organisation and any feature requirements you may have. Do let me know if you'd like to discuss this and I'll reach out to you by email.

Hi @duynb92 , You can use the user's AtlassianID. To see how to find the ID, please follow the instructions in the article below https://community.atlassian.com/t5/Jira-questions/where-can-i-find-my-Account-ID/qaq-p/976527 Find the ID of the user and paste it into the Custom Field value of the post function and it should…

Hi Andy, This current release does not tie into Insight. I'd love to set up a conversation to discuss your use cases in detail to help us with our prioritization of approvals features. Would you be open to having a call with me? Do let me know on the thread and I'll reach out to you via email.

Hi @Andy Hockenhull , I'm one of the Product Managers on Jira Service Desk. I appreciate that this response may be a little late. However, we have released some new functionality on Jira Service Desk Cloud which allows you to perform the use case you've mentioned out of the box. This is available as part of our ITSM early…

Hi @Jonah McIntire , thank you for the comment. We are looking to move to OAuth 2.0 for both Google and Microsoft. Regarding tiemlines, our current priority is to focus on completing the work for Microsoft due to a deadline in October that will impact both new and inactive Microsoft accounts. After that work is completed…

Hi @Jonah McIntire , I'm one of the product managers on Jira Service Desk Cloud. Google have indefinitely postponed the disabling of access for less secure applications, you can read more about their decision here. We are committed to bringing OAuth 2.0 functionality on Jira Service Desk Cloud for Google and will align our…

Hi @Carter Leffen , Thank you for trying out our new templates. Are you already a user of Jira Service Desk and recently enabled next-gen or are you trying Jira Service Desk out for the first time? I'm going to reach out to you via email to help you sort out the issue.

Hi @Ian Scrivens , thanks for looking at the new ESM templates. The Classic version of these are in development and should be incrementally rolled out very soon. At this time, the templates will be available for JSD Cloud only.