Nick Haller Atlassian Team

Hi Everyone, Thank you for your patience on this. Engineering is still working on a fix that is taking unexpectedly a bit longer than anticipated. I will be sure to reach out as soon we have any sort of update.

Hi @Lucia Guzman , Sorry for any inconvenience here. Engineering is aware of the issue related to JPD templates, and working on a deploying a fix which should be tomorrow. I'll reach back out here when it's resolved. Thank you for patience in the meantime!

Hi @Kevin Gough , Your rule appears to be configured correctly - so my guess is your A4J (Automation 4 Jira) user does not have JPD permissions based on that error, and what other customers have reported. Please open a ticket with JPD support HERE or in JPD through the Give Feedback tab >> Get help from the support team…

Hi @Simon Rimbert , You could create a custom single-select field that represents each quarter, then use this field to group / filter by in the timeline view. Might look something like this:

Hi Community, Reposting here as well for visibility - we were able to get this resolved through a support ticket using an automation like the one below - which can send a daily email of all ideas if their JPD date-field matches the present day: 1) WHEN: Select schedule for automation to run 2) THEN: Lookup issues - JQL:…

Hi Community, We were able to get this resolved through a support ticket using an automation like the one below - which can send a daily email of all ideas if their JPD date-field matches the present day: 1) WHEN: Select schedule for automation to run 2) THEN: Lookup issues - JQL: project = XYZ AND cf[00000] ~…

Hi @James Conway , It's not currently possible to create different JPD issues types besides Ideas, but it's something engineering is considering as mentioned in this page, along with a workaround: Frequently asked questions - about the product (how do I...?) Can we create different issue types and their relationships?…

Hi @Sahar Qarem , I had shared a suggestion in that other Community questions. It might be worth opening a ticket with JPD support to further troubleshoot this issue, especially if customfield_10152 is not returning anything when adding it as a Log action to the automation. You should also be able to enter a ticket with…

@Andrew Lee @J_ Patrick Fulton , Do you see this option in your JPD: If yes - that should too open a ticket with JPD support.

Hi @Sahar Qarem . Important to note Jira dates follow a specific date (and time) formatting like: "YYYY-MM-DD" JPD dates follow a range formatting like: "{\"start\":\"YYYY-MM-DD\",\"end\":\"YYYY-MM-DD\"}" Because of the difference - JPD date-fields are not fully supported with automations, and also do not have the same…

Hi @Sahar Qarem , Important to note Jira dates follow a specific date (and time) formatting like: "YYYY-MM-DD" JPD dates follow a range formatting like: "{\"start\":\"YYYY-MM-DD\",\"end\":\"YYYY-MM-DD\"}" Because of the difference - JPD date-fields are not fully supported with automations, and also do not have the same…

Hi @duncan.crowell , I believe the field options for the autofill toggle will show based on the global Jira permission. Since "Due Date" is a system field that will show up on any Jira project, only a Jira Global admin will be able to select it for as an option / toggle for the JPD date field. That being said, once…

Hi @Lexi Sprague , I suppose it would depend, but I think it's important to note Grouping ideas can only have one field selected at this time. If more than one field could be selected, the view could then have discrepancies and be difficult to read - which I believe is the logic behind this. If the field you group-by is a…

Hi @Liz Collier-Harrison , I believe this should be possible with a write-you-own custom formula! As you mentioned, weighted scores will use normalization to compare the formula's value to all other ideas, while write-your-own custom formulas simply calculate the value on a per-idea basis, and return the score not based on…

Hi @Arun , I am able to replicate the visibility / UI-UX experience you shared, and believe it's simply a JPD limitation with the timeline view at the moment. Since the "scale" of the view is set to quarterly, the idea is placed in the general quarter (July-Sept) as a whole at both start and end of the quarter - instead of…

Hi @matan.grady , Decimals should be supported with custom formulas. Maybe when this question was asked they were not, but I was able to input decimals into a formula like so: I did wrap each decimal-number and field with parentheses so they are evaluated together.

Hi @hrithu.olickel , I can't seem to replicate the same issue you are facing. JPD date-fields follow a range-formatting, which is how your dates are currently being displayed. But after copying / pasting a view's link into Confluence, it displays the dates as shown within the view: Are you date fields custom to the project…

Hi @Manvendra Singh , This recent Community Article should help with this! Mapping JPD idea fields → Jira delivery fields using automations

Hi @duncan.crowell , We see most customers putting all ideas into their JPD - which can be larger features, small enhancements, a bug that needs improvement, etc. We also see some customers only leveraging JPD for maybe the larger features - but it's all personal preference and case-by-case! You can certainly better…

@Adrián Plaza , There is not a way to extract ideas' insights via API at this time, but you can reach out to JPD support and we can help export your ideas' insights through our internal tool. Not sure as well if this will be available for customers soon, or where it stands with engineering's roadmap. Feel free to check out…

Hi @Eseohe Asuelimen , I would suggest reaching out to Atlassian / JPD support here: https://support.atlassian.com/contact/ We should be able to assist with reactivating your plan or getting this resolved.

Hi @Guy Geron and @Angie Adams , We've noticed some customers running into the same issue, and their Automation for Jira (A4J) user not being granted JPD product access. Unfortunately this cannot be adjusted on your end, and instead will need to be corrected by Atlassian support. Feel free to open a ticket with us, and…

Hi @Mari-Ann Eriksen , I believe @Gary Spross is correct, and you will need to use the "Additional fields" section (under "More options"). When searching for a custom JPD people-field within an automation (at least when mapping to this field-type when creating an idea), I cannot seem to find it. For example: So instead I…

Thank you for pointing that out. I'll reach out internally to update our documentation! 

Hi @Mauro Brino Garcia , Engineering recently changed how to add / edit these types of fields. When editing these fields - instead of having the +Add option available, you'll want to type the new select option, then simply click 'Enter' to add it like so:

Hi @Raymond Bate , Published Views do not have any metrics like how many times a view is accessed. Feel free to provide this feedback directly in JPD under the Give feedback tab. That would create an internal ticket with our engineering and PM teams that they regularly review to improve the product. Having said that,…

Hi @Sebastian Wramba , Thank you for clarifying, that makes more sense. Those are actually templates, specifically ones that are prebuilt within each JPD project - and apply to the description of an idea at creation to essentially help standardize what your users see when creating an idea. I believe the reasoning for two…

Hi @Michael de Marigny , I got this automation to add the existing JPD idea's comments into the Jira delivery when the delivery is created: {{destinationIssue.comments}} While this additional automation adds new JPD idea-comments to the linked Jira delivery-comments after the delivery has already been created:…

Hi @Sebastian Wramba , I believe you are referring to JPD views when mentioning the "four templates that are provided when starting with JPD." Here's more documentation on JPD views in general as well: Capture ideas, visualize and share views Ideas could be a user problem, an opportunity, a solution, etc. While views…

Hi @Gary Spross , Thank you for sharing this feedback. I've reported it to engineering to review. We're aware there is inconsistent behavior when creating an idea inside the JPD project vs. outside the project, and a template is applied. Not sure when this will be corrected, but again - it's something we are aware of. We…