Nick Haller Atlassian Team

Hi @aryanp , It appears that the team receiving these alerts also has an incident rule configured to automate the SM alert into an incident. When an alert is automated into an incident through an incident rule, the initial alert becomes an associated (A) alert - which in turn triggers a responder (R) alert (or multiple…

Hi @Randy Everett , Have you tried searching for the space? When selecting it, we're aware nothing populates currently, and we have a feature request to improve the UI: But if your Confluence instance is connected to Opsgenie, and you search for a space, it should populate:

Hi @aryanp , The Sumo Logic integration is a bit limited, and can only "send data" back to SM when an Opsgenie alert is closed: I'm not a SM expert, nor really know what data is actually being sent from Opsgenie - but if there is some sort of automation that can be configured on the SM side when this data is received, I'm…

Hi @Tomasz Bis , Most customers pause alert notifications during a maintenance period with a combination of a Notification policy + Maintenance policy. Note - policies are only included on standalone Opsgenie Standard and Enterprise plans, or JSM-OG Premium and Enterprise plans Both of these policies can be configured…

Hi @Randy Everett , Opsgenie does not have an integration with Confluence at this time. Having said that, incident post mortems can be exported to Confluence cloud if that is what you are referring to: https://support.atlassian.com/opsgenie/docs/create-a-postmortem-report/#Exporting-postmortems-to-Confluence

Hi @Yifat Gillat , Your use case and that workflow are a limitation with the newer v2 Zendesk integration. With the v2 integration, Zendesk tickets can only be created when an alert is sent to the same team the Zendesk integration is assigned to. The integration will not trigger if the same assigned team is added after…

Unfortunately there isn't much of another option besides upgrading your plan, since you'll only be able to edit the alias under the Advanced tab. By default, the Cloudwatch integration defaults to parsing the {{Region}} - {{AlarmName}} into the alias. 

Hi @David Meacock , I think that's possible, and I'll provide some suggestions below of the use case you mentioned, but it might require some unique configuration. Let's say for the sake of this example: Ash = User 1 Bob = User 2 Charlie = User 3 Matt = User 4 Kim = User 5 James = User 6 Mary = User 7 Rowena = User 8 You…

Hi @Andres Felipe Ruge Quintero , It sounds like your SNS Topic is triggering three different integrations, and the idea is to have all three integrations create an alert per team. What appears to be happening is the alerts are deduplicating under one alert. Deduplication occurs when the alias of an alert matches the alias…

Hi @Maunil Mehta , I would certainly doublecheck which subscription you have. Voice notifications are included for the standalone Opsgenie Standard plan. They are not included with the JSM-OG Standard plan though. If you are on a Standard trial, then you may need to have voice notifications enabled by our support team,…

Hi @xcloete , I'm not sure we have any sharable examples of integrating Opsgenie with vROPS. But customers will typically leverage either an Email integration or API integration to integration with 3rd party systems if Opsgenie does not provide a prebuilt integration. Our Alert API documentation might also be helpful with…

And were you able to review any alert's Activity Logs tab?

Hi @Kuntol Banerjee , I would review the alert's Activity Logs tab to see if 1) the calls are being sent to your users, and 2) if there are any errors: There are also some countries Opsgenie does not provide support for with voice notifications so maybe that's an issue as well:…

Hi @Stan Rusike , One Incoming Call integration is included for free with either a standalone Standard or Enterprise Opsgenie plan. At this time the Incoming Call integration is not included with any JSM-OG plans: https://jira.atlassian.com/browse/JSDCLOUD-9563 1 - We can add European numbers at no additional cost. Again,…

Hi @Nathan Eden , Thanks for mentioning this! I believe engineering is also aware, and developing a new Freshservice integration that will be compatible with their v2 API. Seems like the deprecation will directly affect the existing integration according to this Freshservice page: Areas of impact Replace calls to API V1…

Hi @Randy Everett , That error looks like it might be related to your Jira instance - whether it is on-prem, DC, or not accessible to the internet. If that's the case, we typically suggestion using the Legacy Jira integration, and configuring OEC. With this, you would install the OEC service on a server, and it will sit in…

Hi @BrewCityDBA , I cannot say I've come across that because Opsgenie only closes alerts through an integration when the alias of the close action matches the alias of an open existing alert. A close request can only close one open alert at a time as well - which would make sense because two alerts cannot live in an open…

Hi @Nick Wilson , It's most likely a restriction with your role. Account Admins and Owners can override any schedule, and replace the shift with any user. Account Users can only override their schedules, and add themself into an override. Team admins (who might have limited account permissions like a User role) can…

Hi @Ste404 , You're theory is correct, and I'm not entirely sure why an incident is not being created when you have the incident rule's filter set to match all alerts. Here is a test to show what should happen when an incident rule is set to match all alerts: JSM issue creates Opsgenie alert: Opsgenie alert is automated…

Hi @Randy Everett , Yes that's possible with both the Legacy Jira integration, and the Cloud Jira integration. With the Legacy integration, you need to map that here in the integration - for 1) alerts created by Jira or 2) alerts created by other integrations: With the Cloud integration, you need to map that here in the…

Hi @Hercule Poirot , I believe the (-07:00) PDT Pacific Time (US & Canada) timezone will account for daylight savings so the timezone will not need to be changed manually in your profile, the schedule, etc. I also understand the UI visual might not be best since terminology is technically different, but again - I don't…

Hi @Ste404 , A few things to check with your current configuration. 1 - Make sure that the JSM issues are sending to the same team that has this incident rule configured. Incidents rules are only reviewed when an alert is sent to the same team. 2 - If above is true, review if the alert(s) are associating with an existing…

Hi @Kiranmayi Yalamanchi , I believe the Incoming Call integration(s) would become unusable or lost since it is not available with any JSM plans at this time. There is an open feature request for this functionality within JSM plans you can follow, watch and vote for here: https://jira.atlassian.com/browse/JSDCLOUD-9563

Hi @Afonso Henrique Rodrigues Alves , Opsgenie realistically can only have an alert create an issue in whatever project it's told to. A queue, as far as I know, is simply a group of issues based on a filter, typically defined by JQL. It's my understanding the issue created by Opsgenie will appear in any queue that matches…

Hi @Afonso Henrique Rodrigues Alves , By default when an Opsgenie alert creates a JSM issue, the issue itself should already be unassigned, so I'd assume it should end up in that queue. Are you seeing this is not the case? Example: This issue above is in an Open state, but also unassigned - so not sure if you have an…

No worries! I'll get that transferred over now @Ste404 

Hi @Joanne Oliveira , Do you know whether or not that field is in fact parsing in the payload? You should be able to check the Logs tab for either the Processed incomingData or Received integration request logs. If it is found in either of those logs, then you should be able to use some form of string processing or regex…

Hi @Ste404 , You have opened a question under the Opsgenie Community - but these seems related to maybe JSM or another project? Can you please confirm what product this questions is related to?

Hi @Rosa M Fossi , Thanks for clarifying. If you are subscribed to a Standard or Enterprise plan, you should be able to configure a notification policy to delay / suppress after hours alerts and notifications. Might look something like this: If your plan does not have this functionality (Free or Essentials), then there…

Hi @rburra , I believe the search bar when exporting via Confluence does have trouble immediately showing any spaces or parent pages. Have you tried searching for them though? They should populate when searching and actually typing a space or page, but Opsgenie might not show any at first when clicking into it. We do have…