Nick Haller Atlassian Team

Hi @Krista Schlumpberger , This should be possible. One thing I like to point out with alert notifications and the workflow is: * If an alert is sent to a team (which is best practice), the team's On-call tab manages which users are notified - through routing rules and escalations. * When an alert is sent a user, the user…

Hi @Issy Pearson , This Community Article should help with mapping issue priorities to alert priorities. I don't necessarily think alert policies would be needed for this use case though. You should be able to map this within this Jira integration. If you are using the legacy Jira integration, you can configure multiple…

Hi @Ben Griffin , The Alerts tab does lack some functionality when it comes to searching for pieces of a string - especially if the piece is not at the start when using a wildcard like you mentioned. We currently have a few feature requests open for this functionality you can follow, watch and vote for here: As a customer…

Hi @Rajiv GopalakrishnaRao , That should be possible depending on your plan. Deduplication is a feature offered by Opsgenie that increases the count of an alert. Deduplication is dependent on the alias field, and you can configure what parses in this field under the integration's Advanced tab - but this tab is only…

Sounds good @Daniel Mare , So you're aware, I removed the linked ticket in your previous response. 

Hi @William Butt , I believe there are already a few similar feature requests for this functionality you can follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-315 https://jira.atlassian.com/browse/OPSGENIE-701

Hi @Jeffrey Tierney , The Logs tab can be found under the Settings >> Debug section. If you do not see this tab under the Settings, then it's most likely a restriction with your role and permissions. By default, only account Admins and Owners have access to the Logs tab. If you have access to this tab - you can search by…

Hi @Jeffrey Tierney , I would first check the Logs tab to troubleshoot whether or not Opsgenie is in fact receiving both requests. If the request is received, there could be a log that did not match the close action's filter, match on the alias, etc. Those logs might consist of: Skipping incomingData, no matching actions…

Hi @Alexey Gl , Although you are the site admin, site roles don't always translate to Opsgenie roles. Since you cannot add a team - my assumption is you are assigned a User role. Maybe connect internally with some of your colleagues to have your role upgraded to account Admin or Owner. Or you could open a ticket with…

Hi @Daniel Mare , If you open a ticket with Opsgenie support, they can disable the Opsgenie entirely: https://support.atlassian.com/opsgenie/ You cannot remove it from your list of products most likely because it's baked into your JSM subscription, and not a standalone Opsgenie.

Hi @Giovanni Tirloni , If you remove the team restriction in the integration, and have it unassigned to any team - each Create alert action will reveal a responder field. Each action can filter on the job, field, etc. and assign the corresponding team to that specific action / alerts. If only one team is added as a…

Hi @Vidyashankar, Bhargavi , You can edit what parses in the Description field a few different ways - but both mentioned below are only included in the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans) 1) Under the integration's Advanced tab. Each integrations Create alert action can be edited to…

Hi @Matt Sadauckas , That is not possible at this time. The Details field (and some others) only return when you run a GET on a specific alert. 

Hi @Matt Sadauckas , The Alerts tab does have the option to query on detailsPair - which might be what you need. For example: So if I were to use a List Alert API on that query above, my URL would be something like: https://api.opsgenie.com/v2/alerts?query=detailsPair%28Priority%3ACritical%29 I typically use a site like…

You should be able to use regex in that case.

Hi @Agnieszka Rębisz , This Community Article might help explain what is needed to extract custom fields into your Jenkins alerts. If the fields are being parsed in the payload then it should be possible - just depends on how they are being parsed.

Hi @Issy Pearson , That should be possible with a link such as this one: https://site_name.atlassian.net/browse/{{key}}

Hi @Paul Donnelly , If these CloudWatch requests are creating alerts instead of closing them - then you will want to review the Create Alert action / which condition(s) is matching. All integration actions are processed in an order of operations from top >> down. Opsgenie will use the first matching action - so in this…

Hi @Ron , It's not possible to delay / suppress MS Teams notifications. We have an open feature request for this functionality you can follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-726

Hi @[deleted] , If I had to guess, your integration's Create Alert action might be matching when the status is being transitioned to Done: That's more of an assumption since I cannot see what your log actually shows. To avoid this, you might want to add another condition(s) to the Create Alert action's filter. By default,…

Hi @Zihe Wang , I think it would all depend on how the data is parsing in the payload / Logs when a comment is added, and a user is tagged in the comment. A few tests I ran show the user's ID parsing in the comment instead of the user's name or email: If you want alerts to only be created when a user is tagged in a…

Hi @Ilie Vidican , Not entirely sure if there is a "recommended compatible hardware that would work with Opsgenie" - but most customers will leverage either an Email integration or API integration if we do not already offer a prebuilt integration. If your external system can trigger one of these requests to Opsgenie then…

Feel free to share the body, your entire syntax, or a screenshot of the tests. We could review that as well and provide some feedback, suggestions, etc. Just be sure to remove any GenieKeys or sensitive information before sharing.

Hi @Dave Menconi , That is the correct way of using the Alert API. The GenieKey needs to be from an API integration, and not from the API key management tab. The body's fields typically use double quotes, and the entire body needs to be enclosed by single quotes. Maybe that has something to do with it? I get an "Invalid…

Hi @[deleted] , Have you tried searching for the name of the Sprint in that alert field? I don't think they pre-populate when selecting that field, but when searching for the name - I was able to find this project's Sprint:

Hi @Dave Menconi , It could be an issue with the headers or data? This curl command seemed to work for my instance: curl -X POST https://api.opsgenie.com/v2/alerts -H "Content-Type: application/json" -H "Authorization: GenieKey XXXXXXXXXXXX" -d '{"message": "An example alert message", "alias": "Life is too short for no…

Hi @Doug Garcia , If you are listed as an Admin in your Opsgenie and cannot edit users' notification rules - that leads me to believe a Central Notification Template is configured. You can find those under the Settings >> Central notification templates tab within Opsgenie. If this is applied to a users's role you are…

Hi @cstewart , I think the issue you might be facing could be due to your subscription. If you are subscribed to a Standard, Enterprise, JSM/O Premium or JSM/O Enterprise plan, an Advanced tab is offered within each integration. When running a GET on an integration under one of those plans, the body returned is of the…

Hi @Mohammed Haneefa , That functionality is not possible with incidents at this time. Incident rules can only be applied at alert creation, and not after (such as 5 minutes later). We have an open feature request for this functionality you can follow, watch and vote for…

Hi @Paul Donnelly , If I were to edit my routing rule to send alerts directly to the team's schedule instead of an escalation, I'd have the same UI / warning: It's the same warning from your other response, but a different view.