Nick Haller Atlassian Team

Hi @[deleted] , Thank you for the additional information. To your point, a Rating field is a number field and does not need quotations like a value might. I was able to test with a similar custom-Rating field, and adjust my automation's JSON body to get this working as expected: Where: * customfield_10263 = Urgency 2.0…

Hi @[deleted] , Thank you for the additional information. The format of a rating field is actually a number so to your point, quotations would not be needed. After an additional test with a similar custom field, I was able to get my automation working as expected with a body like this: Where: * customfield_10263 = Urgency…

Hi @[deleted] , The Urgency field is system field that I believe is not available for JPD out-of-the-box, like it can be selected for other Jira projects. I was able to test successfully with a similar automation, and a custom Urgency (single-select) field with this type of rule: In the example above, customfield_10210 is…

Hi @Shawn_Giese , I believe the Slack integration should only be sending the Summary, Description*, Status, Type, Assigned and Priority fields depending on the Notification style option selected under the project's Settings >> Slack integration tab: *if the Truncated option is selected, the idea's Description will not send…

Hi @Alex Tsai , I think it's important to note all JPD projects are team-managed. I don't believe Jira has an API to create, edit, managed, etc. custom fields for team-managed projects at this time. This page outlines that as well and references "next-gen" projects which are now the same as team-managed projects. Not sure…

Hi @John Strang , I think the error / issue has to do with JPD date-fields in general. Essentially, these date fields within JPD are actually a date range field, and the range is expressed with a start and end value, in the format of: {"start":"yyyy-mm-dd","end":"yyyy-mm-dd"} The automation below worked as expected to set…

Hi @Kelly Arrey , Sorry for any inconvenience this has caused. I've added your feedback above to the feature request JPD-124, and hopefully engineering considers this in the near future. The Community is the best place to monitor for JPD product updates and releases such as these most recent few: * New JPD Automation…

Hi @Jack Copsey , You could configure an automation rule that edit's the idea's short description at creation to copy* the description into the short description. *Important to note the short description can't exceed 255 characters, so the automation could pull this amount of characters to include the first few lines of…

Hi @Tom Haapanen , As already mentioned, it's not possible to filter by votes at this time. We'll get some sort of feature request entered with engineering. But you can at least sort this field in ascending or descending order - so hopefully that somewhat helps:

Hi @Samridhi Vohra Chawla , If you are the org admin and cannot adjust your JPD subscription, you may want to open a ticket with JPD support: https://support.atlassian.com/contact/#/ We should be able to assist you there, and get this issue resolved.

Hi @Paolo Pastorino and @Amanda Hornburg , You can use an automation such as the one below to include a link of the JPD idea in the email: The link would be something like: https://site_name.atlassian.net/browse/{{issue.key}} Hope that helps!

Hi @Leo LI , I too had trouble finding the bulk-archive option too. I assumed it would be under a Transition Issues option, but it's actually found under the Edit issues option: There's also the option to archive multiple ideas within the project by selecting multiple ideas at a time, and clicking the Archive button:

Hi @Paolo Pastorino , A colleague of mine also mentioned another solution might be to create a custom role which doesn't have the create idea permission selected, and assign it to your user(s) to limit them:

Hi @Paolo Pastorino , If a JPD project has restricted access such as set to Private, users will not be able to open the project. In turn, the project would not appear/be selectable when trying to create a new issue or idea. Having said that - depending on the user's JPD role would also depend on whether or not the project…

Hi @Leo LI , Business projects are a Jira Work Management project, not considered a Jira Product Discovery project. And I don't believe this command is supported with JPD at the moment. After testing, I'm getting a 202 response which is being accepted, but my JPD ideas are not being archived. For example with Postman: As…

Hi @Lorena Kirkpatrick , If you do not see a Global policies tab under your Settings, it's a limitation with your plan. Policies are only included with the standalone Opsgenie Standard and Enterprise plans, and the JSM/O Premium and Enterprise plans.

Hi @Jason Mills , Within a JPD Timeline view there's the option select the "Linked issues" field. If this is selected, a number appears on each idea indicating how many issues are linked: Understandably this is different than a timeline view like in a traditional Jira project where a line connects the two, but it is the…

Hi @Pablo Villarruel , I don't think what you are asking for will be possible. There is the option to deduplicate alerts when an "update" is sent to Opsgenie about one alert. Opsgenie can simply increase the count of the alert instead of creating a new one entirely. Unfortunately no label, tag or update to the alert fields…

Hi @Markus Jankowski , As many have mentioned already, JPD does not have a DC offering at this time. Having said that, I believe some customers have connected JPD to their DC instance using marketplace apps, the API, or some other options listed below: * Backbone * Exalate * REST API from JPD / Jira cloud to DC: REST APIs

Hi @Adam Gustafsson , As Hermance mentioned, it's not currently possible to add an attachment at idea creation. In the meantime, we have opened a feature request for this functionality. JPD feature requests are internal at this time and not publicly available, but we do update through Community regularly like with this…

Hi @Alex Tsai , There is no public Jira Product Discovery specific API, but the regular Jira Cloud API definitely allows you to JPD ideas, along with updating them and more. You can check https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post This other Community post might…

Hi @Mart Postma , Below I'll try to discuss the difference between the Polaris link types - but I think it's important to preface the Polaris link types are specific to JPD. Polaris issue link: This issue link relates to creating a delivery from a JPD idea. When a JPD idea creates a delivery, the idea "is implemented by"…

Hi @Erin Quick-Laughlin , This recent post might help with understanding the Polaris issue links a bit more. Specifically for the "Polaris issue link" - when a delivery ticket is created by a JPD idea, * the delivery "implements" the idea * the idea "is implemented by" the delivery For example: As for the "Polaris…

Hi @Jess Williamson , Based on that error, the A4J user may not have permission to perform this action on JPD ideas. If @Valerie Knapp suggestion below does not resolve the issue, feel free to open a ticket with JPD support and we'll look into it.

Hi @Kelley R , There should be some reasources in our Community that might help - since we do not have anything under Atlassian U at this time. Here are some: FAQs Most recent webinar / questions Intro to JPD Hope that helps to get your team started! Let us know if you were looking for anything else in particular.

Hi @Matt Serbyn , After doing some testing, I don't think it's possible at this time to send a message to Slack when a new Insight is added. I thought this could potentially fall under the Issue is updated part of the Slack integration's configuration - but that is not the case. And unfortunately Insights cannot be used…

Hi @Matt Serbyn , Under your JPD Project's settings >> Slack integration tab, you should be able to control what messages are sent to Slack such as comments: I tested and it worked as expected, so maybe check those settings to see if they include adding a comment:

The limit is 100 at this time. If you need to pull more than 100 alerts then your best option would be to run this query in the UI, and export the list of alerts after. Or run a report in the Analytics tab and export the data there. Otherwise you'd need to customize some script that runs through the first 100, next 100,…

I use a URL encoder to determine what the query should be, so it'd be something like this to copy/paste in your browser: https://customer_name.app.opsgenie.com/alert/list?query=createdAt%3E31-12-2022%20AND%20createdAt%3C10-12-2023%20AND%20%28priority%3DP1%20OR%20priority%3Dp2%29 Or something like this to use in an API tool…

Hi @Bin , That query should work, and will pull P1 and P2 alerts created between Jan 1, 2023 - Dec 9, 2023. The < > signs do not pull for the day of. If you needed those as well, you'd want to use: createdAt>=31-12-2022 AND createdAt<=10-12-2023 AND (priority=P1 OR priority=p2)