Nick Haller Atlassian Team

I apologize. I thought you were asking how to a link back to the issue when a Jira issue creates an Opsgenie alert. At this time it's not possible to link back to the Jira issue when an Opsgenie alert creates the Jira issue. We have a feature request for this I can add you to. In the meantime, you'd have to link the issue…

To add a link back to the issue, you'd want to add something like: https://accountname.atlassian.net/browse/{{key}} into an alert field of the Create Alert action(s): Example:

There should be an API token link in that community post I shared above, but here it is as well: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ Users can create API tokens by navigating within Jira or JSM to: Profile >> Manage your account >> Security >> API Tokens >>…

Hi @serge calderara , This community article should help troubleshoot the error: https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628 A 401 is typically an authorization issue so you will want to use a Jira API token (and only the token) in the…

I apologize, and agree the wording from plan-to-plan (JSM << >> OG) is a bit confusing. I'll try to have engineering clear this up. JSM Premium maps to OG Standard. Our Incident Rule doc shows a warning at the top of the page mentioning Incident Rules are only included on the Enterprise plan. Which is what I was basing…

Hi @serge calderara , You'll want to use incident rules to automatically create incidents based off an alert's specific string. But I believe these are only included with JSM Enterprise. https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/ Incident rules can be configured under…

That log seems unrelated. If possible, can you open a ticket with Opsgenie support here: https://support.atlassian.com/opsgenie/ It might be easier if our team can access the logs and take a look at your account! I'll look for that ticket.

I also edited mine 😅 Try checking for "cloudwatch" logs vs. all of the logs in your account. Then adjust the time range as well if possible!

Ok - thanks for checking all that. That log does not look related to the CloudWatch integration. Can you search the logs for the integration name with something like this: If the connection is made successfully - which is sounds like it has been - Opsgenie would still record error logs.

Hi @Jessie Gouw , That's strange if test / confirmation was successful, and the actual CloudWatch events are not creating Opsgenie alerts. Can you check if there are any logs or errors under the Settings tab >> Logs tab?? This sounds like your SNS subscription may also have the Enable Raw Message Delivery checkbox selected…

Yes that's correct - these are the only two options currently. User X would need to be an Opsgenie user, as well listed as a member of the team to view the schedules: Or exporting the schedule to your users calendars.

Within a Jira project's On-call tab, Jira users will only have visibility into the schedules of the teams they are also members of. There isn't a way for them to see other schedules besides logging into Opsgenie >> navigating to the Who is on-call tab - which is only possible if they are Opsgenie users. The only other…

Hi @Zaid Darras , Any user should be able to navigate into the Who Is On-Call tab and review the schedules there - whether it's their own, or another team's schedule: Were you looking for something else other than this??

Some of out integrations, like Jira, have built-in mappable outgoing actions. Meaning actions can be taken on the Opsgenie alert - such as close - and reflect on the Jira issue so change the status, add a comment, etc. Unfortunately Azure does not have this prebuilt functionality. An alternative that might work is our…

That escalation rule is not designed for that; "not notify the same team member multiple times in a row." If you have an escalation like the one below, it realistically could notify the same user multiple times in a sequence - since it is random. Is it likely? No. But again, it's possible.

Hi @Vinod Kaliappan , Round robin alerting is not possible at this time. It isn't possible to notify; * Team Member A for Alert 1 * Team Member B for Alert 2 * Team Member C for Alert 3 (then restart the round robin) * Team Member A for Alert 4 * Team Member B for Alert 5 * Team Member C for Alert 6 * etc. It's been…

Hi @David Wimbush , Sorry for the delay. I believe the new framework beta will be rolled out over the next week or so. We should be announcing this in-app, so be on the lookout for that. AFAIK - any Opsgenie alert that creates a Jira/JSM issue through the integration will add the FromOG label. So I'm wondering if you are…

Hi @shaun99 , The Azure Service Health integration does not have any outgoing flow - meaning requests made on the Opsgenie alert will not reflect in Azure. At this time the integration can only ingest requests from Azure. -Nick

Hi Brian, A notification policy would be the best method to avoid notifying your users for specific types of alerts only during business hours: https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy These can be configured under the team's Policies tab. Note these are only…

Hi @Edward Ashforth , Not that I'm aware of; make overrides be a subtractive action, rather than an additive/replacing action. Would overriding resource 5 (with your example) solve that problem you're trying to solve. This is an actual option within Opsgenie: This would avoid having to remove resource 5 from the rotation…

^ You can also find our EU vCard in that doc as well - depending on which region your users are located: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-EU-vCard

Hi @Colter Seitz , There is not a way to pick which number notifies your users. So you and your users will want to download our vCard. This will add an Opsgenie contact to your mobile device that includes all the numbers Opsgenie will notify via sms or voice:…

A user does not necessarily need to acknowledge an alert before closing it, but acknowledging an alert can halt notifications.

Hi @William Butt , If an alert is closed, "Recipients [who were notified of the alert] will be notified when an alert is closed" like that document incidents. But no other notifications will sent, and no other actions will be possible on the alert (besides deleting the alert). Hope this helps! Let us know if you have any…

Ahh - yes that's most likely the issue then. Sounds like you are subscribed to the JSM Standard plan which is the equivalent of the Opsgenie Essentials plan. This OG plan does not include the Advanced tab within integrations, and also does not include the Webhook integration - since it's an outgoing integration.…

As the Owner you are able to upgrade your trial under the Quick Start Guide:

Hi @Lucas Jenß , You should see an Advanced tab within each integration here: If you do not see that then it's most likely a permission issue, or you are not on a Standard or Enterprise trial. You would also need to be on the Standard or Enterprise plan to use the Webhook integration (or any other outgoing integration).…

Hi @David Wimbush Thanks for reaching out. I'll try to address those with the same bulleted numbers; 1) At this time only the Opsgenie alert's Message maps to the JSM issue's Summary, and the alert's Description maps to the issue's Description. Like you mentioned, OEC can be used to map Opsgenie alert fields to JSM issue…

Hi @paavo.hemmo , Thanks for reaching out. A few things to note; Your screenshot shows your account using the EU MS Teams app - so you will want to use the @OpsgenieEU command vs. using what you shared in your comment. As for assigning the alert to another user - they will have to already connected their account in MS…

1) Yes - the integration with Jira cloud is the same. 2) January 2021 has already passed. If you are asking about January 2022, that is not gonna be possible. We could extend your trial out an additional 2 weeks. If you need a longer extension you'd have to speak with a sales rep.