Nick Haller Atlassian Team

Glad that worked! I believe newer schedules have this functionality, but I don't think it applied to older schedules that were created before this was rolled out. For example: ^ You'll notice the order of the participants in my second screenshot was automatically rearranged to reflect who is on-call after User 2 was…

Hi @Michael Edwards , When a user is removed from a rotation, that rotation will be rebuilt with the remaining users from the Start Date set on the rotation. So, in some cases, this can cause an issue where the dates/times for users left in the schedule are shifted. To avoid this when editing a rotation, it's best to reset…

I should have mentioned that notification policies are only available on the Opsgenie Standard and Enterprise plans (or JSM Premium and Enterprise plans). Your UI shows you are either on an Opsgenie Free / Essentials plan (or JSM Standard).

Hi @Dan Allenby , Notification policies can be used to delay / suppress notifications. If the alert auto-resolves Itself within the time the alert is delayed/suppressed, no users will be notified. But if the alert remains open after the time has expired (10 minutes for example), users will be notified.…

Unfortunately adding an additional alias field in the "extra properties" list would not work. The extra properties are a different field than the alias field entirely.

That is all correct. You can create the issue when its updated (which would happen after the automation rule is run). And yes - you cannot create / auto-close an alert based on a custom field since it cannot be used in the filter of the create action or close action. So using the Opsgenie API might be the only option for…

Oh great! Didn't realize you sent a screenshot of only the extra properties of one of the actions. The new framework provides the same existing functionality as the "legacy" (or existing) framework, but still doesn't allow you to filter on a custom field. It may later on as we provide more feedback to engineering since…

Hi @Alexander Frisch , I don't think this is possible unfortunately, since an integration cannot filter on custom fields to create or close an alert. You can determine what statuses, fields, etc. create and close an alert under the integration's Advanced tab, but these fields are set in Opsgenie already and cannot be…

Hi @Theis Joergensen , It sounds like all JSM webhooks are triggering to Opsgenie, but only one alert is being created due to deduplication. This occurs when the alias of an alert matches an open existing Opsgenie alert. By default the JSM integration parses the {{alias}} into the an alert's alias field - which will parse…

Hi @Alisson Bertochi , It isn't possible to not have alerts created during certain hours, since integrations cannot be restricted to time intervals. There are a few workarounds customers with use though. Notification policies can be used to delay / suppress notifications during certain days, times, etc.: Or a routing rule…

Does one of your Slack integration have the "Execute Commands" box checked?

JSM / Atlassian site roles don't necessarily translate to Opsgenie roles. Product access to Opsgenie should be managed within the site, while Opsgenie permissions / roles should be managed within Opsgenie. Opsgenie account Admins will have access to the all parts of Opsgenie except the billing tabs (this is only available…

There isn't a way to search incidents by associated alerts. You could search for these alerts with a query like: message: "ABC" AND details.key: "incident-alert-type" AND details.value: "Associated" And click into each incident through the alert that way: This is what can be used to query the Incidents tab:…

Hi @Matheus Borsari Correia - MBC , 1 - We do not have a prebuilt integration with GKE, so yes - you'd either need to use a Stackdriver integration, or either our API / Email integration to create Opsgenie alerts: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-stackdriver/…

Hi @[deleted] , I think you'd want to break this into two rotations within one schedule since it's a bit custom; Rot1: Mon 10:00 - 18:00, Tue 10:00 - 18:00, Wed 10:00 - 14:00 Rot2: Wed 14:00 - 18:00, Thu 10:00 - 18:00, Fri 10:00 - 18:00 You'd also want those rotations restricted to days / times like you're doing - but…

Hi @[deleted] , You can create alerts manually in both the Opsgenie dash, as well through a Slack integration. Within Opsgenie: ^ You'd probably want to send these alerts to one of your Opsgenie team's and let that team's On-call tab manage which users are notified:…

Try reaching out to Opsgenie support: https://support.atlassian.com/opsgenie/ They may have another workaround to help with this use case / language barrier.

Hi @Richard N_ , If you were unaware, "No-one" can actually be added into a schedule's rotation to manipulate this use case of having someone on-call every other week. You'd probably want to create a rotation with only this user + No-one, set the rotation type to Weekly, and restrict the rotation to the day / time…

You'd still be able to manage your users from Atlassian access even after the split since your Opsgenie would still be connected through the site.

Hi @Tom Russell , AWS PrivateLink is not currently one of Opsgenie's prebuilt integrations. Having said that, if these events / alerts could trigger through an SNS topic, I believe you'd still be able to integrate with one of our AWS integrations.…

Hi @Eric Siegel , Each JSM subscription comes with a free Opsgenie. JSM Standard is the equivalent of the Opsgenie Essentials plan (while the JSM Premium and Enterprise plans are the equivalent of the Opsgenie Enterprise plan). https://www.atlassian.com/software/jira/service-management/pricing…

This might help as well: https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628

Hi @Nean Hawe , Although the activity log says those actions are being sent from Opsgenie to JSM, I don't believe they are due to this configuration in your integration: OEC is used mostly for on-prem instances. Based on your Atlassian site URL it looks like you are cloud so most likely do not need this enabled:…

Seems like you could manage that - only notifying the on-call user(s) during off hours - under a team's On-call tab. Routing rules can be restricted to times, or days/times - such as after hours - and have alerts created during these times send only to the team's on-call schedule:

The JSM Standard plan is the equivalent of the standalone Opsgenie Essentials plan - which does not include the advanced tab on integrations. You'd need to be subscribed to JSM Premium or JSM Enterprise for this functionality. Out of the box and by default, the integration is not mapped to do anything when an issue is…

The ticket for reference is OGS-95; Escalate to "next/previous user in Rotation" does not respect overrides. I've added you as a +1 @Lance Milleson to the ticket. Since our feature requests are not publicly facing, we'll reach out if/when there are any updates on it.

Hi @Lewis Martins , These actions can be defined under the integration's Advanced tab. Note this tab is only available on the Standard and Enterprise plans: Here is where you can control what will happen to the Opsgenie alert when the JSM issue is updated, such as create an alert, ack it, etc. Examples: Hope that helps!…

After testing, I believe the language might be the issue. I was able to change my ZD test instances language from English >> Dutch, and ran into the same error. Transitioning the Zendesk ticket to Pending did move the Opsgenie alert to an Ack'd state as expected: But transitioning the Zendesk ticket to Closed did not close…

Hi @Gijsbert , On the Zendesk side, you will need to configure a Target (essentially the Opsgenie integration that will be sent requests when actions are taken on the Zendesk ticket), and some Triggers (actions taken on the Zendesk ticket that send to Opsgenie and trigger the Target/integration). For more information on…

Hi @Robert Staffeld , To add a Zendesk integration, your Opsgenie plan will need to be either Standard or Enterprise. This integration is not included with our Free or Essentials plans. You'd also need to be subscribed to a Standard or Enterprise plan to use the Zendesk app because this requires a global API integration…