Nick Haller Atlassian Team

^ What @Stefan Draber mentioned above is also another option. I should have mentioned earlier that restarting notifications through a Notification Policy will also revert the ack'd state too:

Hi @FMDQ_SUPPORT , Are you noticing real alerts being created through Default API, or just the tests? Opsgenie handles test alerts for MongoDB (and some other integrations) by using the Default API - so the connection can be tested with the actual integration processing taken out of the equation - but ensures there is a…

Hi @Giovanni Tirloni , Closest thing to that use case is a Notification Policy which can restart notifications after X-time for high priority alerts. These can be configured under a team's Policies tab, and that policy might look something like this:

Hi @Ramshankar , Not entirely sure I've seen the error - "status": "[tinyId] length exceeds the maximum value [6]", - but if you were trying to add a note to an alert via API, and use the Tiny ID in the parameters, it'd look like this:

Hi @Howard Nedd , At a high level, the JSM plans do not include: * Incoming call routing * Live in-app chat support (only Community or ticket support) * Free Stakeholder roles However JSM plans have extras including: * Major incident management in Free (vs. none in standalone) * Services in Free (vs. none in standalone) *…

Hi @William Butt , I believe you can use one of the queries below to find your suspended users: 1) blocked: true 2) verified: false AND blocked: true

"While adding an override, you can also specify No-One as the user option. In this case, nobody will be on-call for the selected rotations during the configured time range." https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/ ^ No-one can be added as an override for holidays or something like that…

Hi @Stefan Draber , You can simply leave the after hours blank without having to fill them with the option of No-one, and realistically only need to configure a business hours rotation. No-one helps sometimes in situations when users are on-call every other week, or something similar - so No-one can be used to fill the…

That unfortunately is not possible at this time. "The SMS content includes the alert message and the short URL for the alert." https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#SMS-Notifications So you'd have to include the alias in the message field either through the integration's advanced tab…

And are the labels being added as tags on the Opsgenie alerts? Is this tag shown in the same alert you're having issues with? I tested with the rule you shared, and was able to successfully be notified: That regex is case sensitive though and needs to match exact, otherwise it will not work: If you're looking for a…

If I had to guess the alert that tried notifying you did not have the tag "URGENT" - or it did, but did not match the regex. 

If I had to guess the alert that tried notifying you did not have the tag "URGENT" - or it did, but did not match the regex. 

Hi @Miroslav Stopka , This user most likely doesn't have a matching New Alert notification rule configured. Maybe their rule has a filter, time restriction, etc. If you have permissions to check their rules, you should be able to review them here:

Hi @Weston Thompson , You should be able to add users as participants, and Opsgenie will automatically rotate the users depending on the Rotation type, then reset to the first participant after the last has completed their on-call shift:

Hi @Susana Woodall , Thanks for sharing the clarification and those screenshots! Below I'll explain the workflow when an alert is sent to a team, what I believe is happening based on your screenshots, and a configuration that might help with your use case. When an alert is sent to a team, it flows through what's configured…

Hi @Susana Woodall , I'm not entirely sure what the problem might be because I think there's a few missing pieces to this issue. Are Medium or High alerts not being created at all during after hours? Should users be notified of Medium or High alerts during after hours / during time frame Sunday - Saturday 5p - 7:59am? And…

Hi @Ron Mizoshiri , That is correct. The incoming call integration is only available for standalone Standard and Enterprise Opsgenie subscriptions at this time. We do have a feature request for incoming call to be included with JSM plans though. You can follow along with that…

Here's a test to confirm this should work as expected using an Alert Policy - which added "@channel" to the alert's description - and notified the channel:

Hi @leejhampton1 , Including "@channel" in the Message of the alert will not notify the members of the Slack channel as expected when this command is executed. Having said that - including "@channel" in the Description of the alert will. The Description of the alert can be included with what's sent to Slack. Under…

Hi @Adam Korpi , No update as of now on the monthly rotation feature request. If/when we have an update, we'll reach out here!

Hi @Darren Krohn , No update as of now on the recurring scheduled maintenance feature request. If/when we have an update, we'll reach out here! 

Hi @lucas tomasini , That's correct - Team API keys are restricted to the User API - so you would need a Global API key. Global API keys can be from a global API integration - meaning No Team is assigned to the integration, or from the Settings >> API Key Management tab. If you do not have access to global integrations…

You can control your users' permissions / roles in Opsgenie under the Settings >> Users tab >> select the user's role. The screenshot above will show where that can be done as well :)

Hi @Bentsion Berg , Jira permissions do not always translate to the equivalent user permission in Opsgenie. But no - they do not need to be an admin in Jira to have this access. This user would need to be an Admin or Owner in Opsgenie to add a team. This can be managed in Opsgenie under the Settings >> Users tab >> select…

Hi @Neil Benton , Our Saved Search API will show the owner or creator. You'd first want to list all saved searches to grab the saved search ID: https://docs.opsgenie.com/docs/alert-api-continued#list-saved-searches Then run a GET on the specific saved search which will return the…

The more I thought about this - "Do you know of any alternatives I could try, now I don't have the license allowing me to access advanced" - you might be able to control this on the Jira side through each Webhook's JQL. If each Opsgenie team is going to manage a different projects' issues, then each Webhook could trigger…

Hi @Theis Joergensen , "Do you know of any alternatives I could try, now I don't have the license allowing me to access advanced" on Jan 06 - There is realistically no other alternative besides upgrading your plan. As for the Team A / B time restriction use case, integrations cannot be restricted to time intervals. But you…

Hi @Phillip Batson , Looks like we already have an open feature request for this. That ticket for reference is: ALX-2872; Ability to move saved searches up and down I've added you as a +1. Since our tickets are not public, we'll reach out here if/when there are any updates.

Engineering will typically create an in-app announcement for new features that can be viewed here in your Opsgenie: A badge icon will appear for new announcements. You can also subscribe to these under your Notifications tab to receive emails as well:

Hi @Taryn Townsend , I agree with what @Dirk Ronsmans mentioned above. JSM is probably most suitable for the use case you mentioned; a system that will allocate tickets once a customer sends through a feedback form/query/complaint on the website. Customers will integrate their JSM with Opsgenie to help notify users via…