Nick Haller Atlassian Team

Hi @Benjamin Lush , Are you using the API key from an Opsgenie API integration, or API key from the API key management tab? Or are you using an Atlassian token as shown above in your request? For the request above, you will need to use either an API integration's key or an API key from the API key management tab. You may…

Hi @Ravid , Please reach out to JPD support, and we will be able to assist with deselecting JPD from being a default product new users are added to. Unfortunately this cannot be managed on your end, but there's a feature request for this functionality: Ability to uncheck products by default in Product Access when inviting…

Hi @Guillaume Govers , After testing, it should be possible to link ideas between different JPD projects using the Link issues button: Maybe it's a permission issue that is causing the error and now allowing you to link between jpd projects. I don't believe it is related to JPD projects being team-managed. As for creating…

Hi @Blake Falanga , Using an automation like the one below, I was able to have the creator of the JPD idea be added as a watcher to the Jira delivery ticket that was created from the idea: The smart value used in the Add these watchers field above is: {{destinationIssue.creator}} Here's a test as well: Idea: Delivery:

Yes - you can realistically query just about any field using a GET on closed alerts except the alias. For example: To verify my query I typically test in the UI, then use a URL encoder so I know what to include in the API URL:

Related: https://community.atlassian.com/t5/Opsgenie-questions/How-to-get-closed-state-alert-by-alias/qaq-p/2488916

Hi @Shahanawaj Mulla , You could list closed alerts using a URL like this: https://api.opsgenie.com/v2/alerts?query=status%3A%20closed I believe this only pulls the 20 most recently closed alerts - so continue to GET more alerts with other URLs like these: * Next: *…

You could list closed alerts using a URL like this: https://api.opsgenie.com/v2/alerts?query=status%3A%20closed The alert's ID and tiny ID should be returned. 

Hi @Shahanawaj Mulla , It's unfortunately not possible as stated at the Get Alert section here:

Hi @Clayton Read , There is no public Jira Product Discovery specific API, but the regular Jira Cloud API definitely allow you to create issues (here, ideas) in any project. You can check https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post I was able to create a JPD idea…

Hi @matan.grady , I believe the JPD Chrome extension uses recent projects - similar to what you see in Jira under Projects menu - meaning the most recent projects that have been viewed will appear when trying to add a new insight through the extension. I also believe there might be some sort of "timeout" if the project has…

Hi @K C , Routing rules can be configured under a team's On-call tab. Essentials plans include one routing rule per team so this should be possible with a configuration something similar to this:

Hi @Jaime Laird , This should be possible through an automation with something as simple as this: * WHEN the Jira delivery status transitions to Selected for development * and IF the Linked issue Implements * THEN transition the JPD idea's status to In development ^ You'd just want to swap your Jira and JPD statuses in…

Hi @Omer Meshar , Thanks for the feedback! We'll pass it along to engineering since it's not currently possible to alter the tooltip of each rating. In the meantime, a Single select custom field could be a good alternative since these also allow for a weighted option, along with naming each:

Hi @Nicolas Angel Diovisalvi , Unfortunately it's not currently possible, but there is an open feature request for this functionality you can follow, watch and vote for here: As a customer, I'd like to be able to have the ability to filter by notes on alerts page

@Leo Edano , It looks like you are trying to add an alert policy instead of a notification policy. Both should be included with your plan. Alert policies are used to modify alerts, while notification policies are used to delay / suppress alerts. Important to note that notification policies can only be added from under a…

Hi @David.brimley , This other Community post should help - specifically under the Add Contributors section. By default, users that have Jira access will automatically be contributors. Users without Jira access need to be added into the contributors group which is outlined in the steps of that linked page!

Hi @Jamie Dobbs , We have an open internal feature request for this type of functionality - where voting is similar to Jira, and a user can vote on any issue once vs. having to increase the total votes a user can have like with JPD currently. I've gone ahead and added this Community post as a +1 towards it. Unfortunately…

Hi @Martin , Since People fields are not currently supported with automations at this time, the workaround you have above is probably the best way of achieving this use case (especially since the account ID is returned using the API, and not the user's email when reviewing the Assignee field). I was able to test with your…

Hi @David Hartman , That should be possible if you click on the date specifically. If you hover over the date, the "x" won't appear until you click on the date: Otherwise, maybe it's a permission issue? Feel free to share what you are seeing on your end if the suggestion above does not help.

Hi @Paul Newell , Project Automation for JPD is only partially supported, and unfortunately at this time Insights is limited. Like @Krystal O_Connor - using the extension would be the recommendation, or adding the issue's link manually to the Idea like you are currently doing.

^ For more on that: Learn to install and use the Chrome extension

Essentials (and JSM/O Standard) plans only allow for one notification rule. You can read about more plan limitations here: What are the limitations of the Essentials plan?

Hi @Andrew Feland , This Community article should help with your use case: How to Alert Different Teams Through One Integration

The times of the schedule start / end notification rules cannot be adjusted outside of what is already offered, but there's an open feature request for this that you can follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-315

Hi @Adithya Viswanathan , JSM/O Standard is the equivalent of the standalone Opsgenie Essentials plan - which does not include Central Notification Templates. This would explain why you do not see this in your Opsgenie since it's a restriction with the plan.

Hi @Mohammad , It could be a restriction with your plan or role (or both). Global integrations are not included under the Free and Essentials plans - and instead have to be added from under a team's Integrations tab: If you do not see the Add integration button after clicking into one of your teams, then it's a restriction…

Hi @Abdul.Shaik , You should look into Opsgenie's Alert Analytics report for exporting a list of alerts. By adjusting the filter, you can export ALL of your Opsgenie alerts, or alerts over a specific period of time: ^ Make sure to select ALL results when exporting. Also note this report is considered one of Opsgenie's…

Hi @Sushmitha S , As you mentioned, deduplication is dependent on the alias field. Under the integration's Advanced tab is where you can configure what data / field(s) parse in the alias field: Note - the Advanced tab is only available on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans) - so if…

@Jordan Lee , Yeah I believe that all is related to permissions with your role so you may need to connect with the project admin or a site admin in general to follow the steps above, and get the Description added into the project. Once it's added into the Issue Screen, I believe it should reflect in Opsgenie and be…