Sagar Mahajan Community Champion

Welcome to the Atlassian community @Pankajkumar Dave 

Hi @Ram Raj Can you let me know what is the deployment type of your Jira like single server or multi node Jira datacenter as from the above logs it does not state much. Did you check the application logs for any Out of Memory error or any thread stuck as such.

Hi @Ponnappan G You can follow the below link to integrate smartsheet with Jira and test the same https://www.smartsheet.com/marketplace/apps/jira-connector https://help.smartsheet.com/articles/2482656-jira-connector-faq

Hi @Kiran Ya Did you tried CSV import to bulk update the custom field values as you already have the issues list so you can you use the CSV import to bulk edit/update those issues. https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html

Hi @Yash Pradhan A Site Admin can create a user or group at the site level. You might want to ask your Organization Admins if you can be elevated to that level of access. Please check the below document for what are the different types of admin roles and what they can do.…

Hi @Lukas Konecny Welcome to the Atlassian community, First you need to understand the cause of this database connection pool increased as if you tune/increase the connection pool database resources and not fixed the cause then it will not help even you increase the connection pool to max value, So, to identify the cause,…

Hi @Paul Madison There is no official answer to this question but as Plan was not an inbuilt and was a external plugin previously so there are some limitations on the custom field types that plan was and currently supporting and this is also similar to the field types coming from the external plugins as those are also not…

Hi @Ivan Monma Did you follow the below method to delete the Labels in Jira? As there is no easy from UI to delete the Labels the only way is to bulk remove those Labels from all the issues. If you followed the same method then It is also mentioned that after removing the Labels they will may appear in the browser search…

Hi @Rishabh Goel Welcome to the Atlassian Community, Are you able to access the spaces or spaces also not showing? Also this issue is with all the documents in your space or whole site, check with other users if they also facing the same issue or not. If you are a Confluence admin on your site not able to see any spaces,…

Hi @Siddhesh Upadhye There are various test management plugins available in Jira you can check the below links to check what functionality you are looking for that fit's your requirement and within the budget. https://marketplace.atlassian.com/apps/1014681/zephyr-squad-test-management-for-jira?tab=overview&hosting=cloud…

Hi @Susmita Sahoo The system requirement of VM is based on the size of your current Jira instance like number of users, issue, projects, schemes (workflow, screens, issuetype, field configuration, etc) you can get this stats from the Jira system info page. Please refer the below sizing guide for reference.…

Hi @Wahajullah Khan Welcome to the Atlassian community. You can use the below JQL and update it as per your requirement. you can add projects, issuetype, etc worklogAuthor <span>=</span> "username" <span>AND</span> worklogDate <span>>=</span> "YYYY-MM-DD" <span>AND</span> worklogDate <span><=</span> "YYYY-MM-DD" Please try…

Welcome to the Community @Vijay Dadi 

Welcome to the group @Darlene_Jeter 

Welcome to the Atlassian community @Gilbert Figueroa Hope you will have good learning experience here.

It's possible but you need to check the pre-migration check to verify the system requirement as the plugin used for this migration is JCMA https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history is not compatible with your version the least compatible version is 7.6.0 and this is a…

Hi @Vrutika Gaikwad Looking at the last screenshot you are using the API token but the Authentication type is selected as Basic authentication can you check what possible options are there are like Personal access token or Bearer token etc, as Basic authentication is username and password and most of the applications are…

Hi @Oezlem Subas Can you let me know where are you giving access to this user in Space permission or page restriction? Also, What error the user is facing while accessing the content where you provided the access?

Hi @shivani shirguppi If you are not using Automation for Jira plugin then to achieve this you either need a third-party plugin like JSU or Script-runner plugin to achieve this using some listener script. this is not possible with default functionalities provided in the workflow condition, validators or post-functions. Can…

Hi @Sandeepsai Atlassian has good documentation on Jira server to Cloud migration, I am adding the some links that will help you understand the things you need to know before the migration, kind of pre-migration checklist. In your case as your Jira server 6.4 which a very old and first thing you need to do is update the…

Hi @Diandra Victor What exactly the error or issue you are facing after upgrading the Jira to version 9.4.18 you suspecting the issue with database is there any log where you see that issue is related to the RDS and not on the application side?

Hi @Chioma Okoye Can you what was the fix so that in future if anyone face the similar issue should be able to resolve on their own.

Hi @Stu Please check the Jira Administrator learning path below, some courses are paid but worth to take to get more understanding about the exam, there are some free training also available you check them as well. https://university.atlassian.com/student/collection/850385/path/1062304…

Hi @Chacha20 There is no easy way to find the filters where particular status is used and changing the status name in workflow will have a system wide impact on all the references that old status name is used like * All issues belongs to that status will updated with new status name. * All filters having the old status…

Hi @Wen Li Welcome to the Atlassian community. Looking at your Confluence URL https://confluence.shopee.io is is confirmed that you are using Confluence Server or Datacenter. Can you let me know if your Confluence site is connected to any external user management or SSO like LDAP, Microsoft AD, Okta, or Crowd as if so then…

Hi @Joerg Strehl Looking at the official document of the script-runner plugin for Jira cloud , the behaviors are not currently supported on workflow transition screens as shown in the below screenshot. Please check the below official document for more details.…

Hi @Sudha Renju Welcome to the Atlassian community. Can you give more details about what is Goals here and any document link you can share to understand how Jira is allowing to map Goals to the Epic issuetype so that will get more understanding about your requirement.

Hi @Andrew Lochow Welcome to the Atlassian community. Did you check if the synchrony port is running after the Confluence upgrade or not (8091 Port) If the port is enabled and then check synchrony logs file from the Confluence home directory (atlassian-synchrony.log) for possible errors while collaborative editing is…

Hi @Eswar Tadikonda Welcome to the Atlassian community, Looking at the official documentation for the Jira and Mulesoft connector I see that it is only available for Jira cloud and not for datacenter version of Jira. https://docs.mulesoft.com/jira-connector/latest/ https://ossapps.atlassian.net/wiki/spaces/MCFJ/overview It…

Hi @PARISATO Marie-Hélène Can you let me know what CAB stands for here?